Responsible for being first point of contact for all phone calls and visitors. Provides excellent customer service by greeting, asking questions, and directing them appropriately. Additionally, the receptionist is responsible for monitoring arrival/departure of children and families, maintaining the daily child absence records at the reception desk, and keeping the reception area organized.
Duties & Responsibilities:
Reception
- Answer all incoming calls to the Children’s Learning Center and direct those calls to the appropriate staff/classroom
- Greet and provide high-quality customer service to families, staff, and walk-in visitors
- Log child absences and report all absences to the appropriate classroom
- Log staff absences and report to appropriate supervisor
- Provide general information on the Center and its services
- Assist classroom staff with inquiries
Safety and Facilities
- Monitor lobby activity and ensure that no child enters or exits the Center without an appropriate adult
- Log and relay custodial requests to appropriate custodial staff
- Understand how to handle emergencies that may come up and help to coordinate needs
- Be first point of contact for program staff in need of any kind of assistance
Opening/Closing
- Opener works 6:45 – 9:30 a.m. and needs to be at reception desk by 6:50 a.m. to let other staff in
- Closer works 3:00-6:15 p.m. or until the last child has left for the day
- Closer works with in-charge closer to help ensure all children have been picked up and signed out
- Closer modifies, prints and distributes daily sign-in/out sheets to all classrooms each day
Misc/Other
- Maintain cleanliness and organization of the reception desk
- Compile parent enrollment folders
- Work with Center bus escorts to help ensure all school-age children arrive as scheduled
- Maintain an adequate supply of needed forms that are to be available to families at reception
- Other various projects that may be assigned