Below you will find a list of our trainings offered on a regular basis. Please click on a training title for more information on what is covered in that session. The course catalogue includes: workshop descriptions, target audience, learning objectives, workshop prerequisites, and identified competencies for the Wisconsin Core Competencies for Professionals Working with Young Children & Their Families and the Infant Mental Health Endorsement® Competencies. In addition to the sessions listed below we offer other topics that may not be part of our standard offerings.
Our offerings are divided into suggested levels to meet the needs of professionals new to the field or their role as well as those professionals that have been doing this work for a while. Below you will see the different training offerings broken into the tier levels with guidance on each of the tiers. From our experience it is important to be intentional about spacing training out at the foundational level especially, to allow participants to process and apply information in order for implementation to really occur in a way that leads to quality service delivery.
Take within first 18 months of new role, register for first available training close to home or online (model stop-gap). Model training should be taken after the first 3 months of hire.
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- Tier 1 — Evidence-based model requirements, tool training required by publisher, and strongly recommended training
- Tier 2 — Tool training
- Tier 3 — Fundamental training that supports home visitor’s role
Learn more about:
WI Core Competencies
Infant Mental Health Endorsement Competencies
Foundational Training
Take within first 18 months of new role, register for first available training close to home or online (model stop-gap). Model training should be taken after the first 3 months of hire.
HOME Inventory (Home Observation for Measurement of the Environment) Tool Training
Tier 1
There are two parts to this training, valuable to both direct service staff and supervisors. Before using this assessment tool, staff must attend HOME training.
This workshop provides information needed to administer the HOME Inventory. Topics include: item and subscale composition, inventory set-up, interviewing techniques, scoring & interpretation, and re-calibration for valid and reliable data collection.
Length: Full-day workshop
Target Audience
Supervisors only. Two-weeks post HOME workshop, a one-hour coaching teleconference is provided. Supervisors will learn how families’ changes in the HOME score can be used to report positive program outcomes, how to use the HOME in supervision, and how to support their team’s use of the HOME.
Direct service staff and supervisors: Full-day in person training for staff who have never used the tool, or who would like a refresher, and supervisors who have not had HOME training and supervise direct service staff using the tool.
Objectives
- Understanding of what the HOME is meant to measure
- Ability to administer the HOME in a conversation way with families
- Ability to score the HOME
- Ability to share results with parents/caregivers in a strength-based way
- Understanding of how to use the tool to strengthen supportive paren/t child interaction in the home environment
- Ability to describe the value of the HOME has to families
WI Core Competencies: FAM, OSA, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Infant/Young Child Development and Behavior; Infant/Young Child & Family-Centered Practice
Direct Service Skills — Observation & Listening, Screening & Assessment
Tier 1
This session is comprised of 3 days total of training; 2 days, 3 implementation calls over 3 months and then a third day of training. During this time foundational concepts related to trauma and trauma informed care are discussed along with knowledge, skills and strategies for family engagement, assessment, professionalism, professional growth / development and safety will be explored.
Length: Session 1: two full-day workshops; Session 2: three 90-minute monthly distance learning events; Session 3: one full-day workshop
Target Audience
Professionals newer to the work of supporting families with infants, toddlers and young children in their home over a period of time through home visiting programs, public health, Birth to Three, Head Start, Community Response and other family support programs. (While some content may be specific to working in a home setting there is also a lot of content relevant for family support professionals working in center- based work such as parent educators and others).
Objectives
- Understanding of trauma and how it impacts children and families
- How to implement strategies to provide trauma informed services
- Understanding of Protective Factors and how to build upon them in working with families
- Understanding of and ability to implement communication strategies to work effectively with families
- Understanding and ability to administer assessments in a way that informs your practice and work with families.
- Explore concepts and strategies to enhance family engagement
- Review tools for looking at competencies and guiding personal professional development
WI Core Competencies: COM, DIV, FAM, OSA, PRO, PRE, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Family Relationships & Dynamics; Cultural Competence
Law Regulation and Policy — Ethical Practice
Systems Expertise — Community Resources
Direct Service Skills — Observation & Listening; Screening & Assessment, Responding with Empathy
Ages & Stages Questionnaire-3/Ages and Stages Questionnaire: Social Emotional—2) Tool training
Tier 2
These two developmental screening tools are used throughout Wisconsin to determine if a child is developing on track, or may need evaluation for developmental delays. Both parent-administered tools have been shown to have acceptable validity and reliability rates for use with diverse populations of families with young children. The training covers best practices in administration of the tools and how to use these tools and share information effectively with families.
Length: Full-day workshop
Target Audience
Professionals whose programs use the ASQ-3 and the ASQ:SE-2 in their home-based work with families.
Objectives
- Learn the features of the ASQ-3 and the ASQ:SE-2
- Ability to deliver and score ASQ-3 & ASQ-SE2
- Understand cut-off scores and monitoring zone
- Ability to share results with parents using a strength-based approach
- Identify/implement appropriate next steps after a screening has been completed
WI Core Competencies: COM, DEV, OSA
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Infant/Young Child Development and Behavior; Family Relationships and Dynamics
Systems Expertise — Community Resources
Direct Service Skills — Observation & Listening, Screening and Assessment; Responding with Empathy
Communicating: Speaking
Working With Others: Building and Maintaining Relationships
Tier 2
In this training, home visitors will receive information and strategies to support the parents in enhanced prenatal bonding, stimulating fetal brain development, and reducing personal stress to increase healthy birth outcomes. Topics include, but are not limited to: fetal development, from preconception through birth; maternal health; and father involvement in pregnancy and the neonatal periods.
Length: 3 full-day workshop
Target Audience: Professionals working with pregnant women /expectant fathers.
Objectives
- Increase knowledge and strategies to support prenatal bonding
- Strategies to help increase healthy birth outcomes
- Increase knowledge of and strategies to support father involvement
- during pregnancy
- Increase knowledge of fetal development and maternal health
WI Core Competencies: DEV, FAM, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Pregnancy and Early Parenthood; Family Relationships & Dynamics; Attachment, Separation, Trauma & loss
Systems Expertise — Community Resources
Direct Service Skills — Observation & Listening, Responding with Empathy; Life Skills; Safety
Working With Others: Building and Maintaining Relationships
Tier 2
This screening provides an introduction to screening for maternal depression, understanding the different types of perinatal mood disorders, and how they differ in the level of risk presented. This training provides foundational knowledge for home visitors to implement maternal depression screening, have conversations around concerns and how to support parents around this critical issue.
Length: Self-paced online module training available Spring, 2018
Target Audience
This training is for home visitors who will be using the Edinburgh Postnatal Depression Scale (EPDS) tool in their work and other professionals wanting to better understand perinatal mood disorders, their symptoms ,and resources for mothers.
Objectives
- Learn what maternal depression looks like and how it is experienced by women and their families
- Learn how to discuss postpartum mothers’ sense of well-being and mental health
- Gain knowledge of the purpose and features of the Edinburgh Scale
- Learn how to use the Edinburgh and share results with families
- Learn best practice protocols for home visitors when a mental health referral is appropriate and discuss access to mental health resources
- Understand the impact of maternal depression on parent-child relationships and supportive interventions for home visitors
WI Core Competencies: FAM, OSA, PRO, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Pregnancy and Early Parenthood; Family Relationships & Dynamics; Mental and Behavior Disorders (III & IV);
Direct Service Skills — Observation & Listening; Screening & Assessment
Working With Others—Building & Maintaining Relationships; Supporting Others
Tier 3
A research-based, cost-effective framework, Strengthening Families was developed by the Center for the Study of Social Policy (CSSP) . Designed to increase family strengths, enhance child development and reduce child abuse and neglect, this approach helps child welfare systems, early education, prevention organizations and other programs work with parents to build five protective factors that increase the overall well-being of children and families. Protective factors are attributes that serve as buffers, helping parents to find resources, supports, or coping strategies that allow them to parent effectively, even under stress.
Length: 2 full-day workshop
Target Audience
Home visitors and other family support professionals who are looking for a framework to support trauma-informed care practices. Application of this framework is beneficial for all families, even yours!
Objectives
- A better understanding of how to utilize the Protective Factors Framework in your work to strengthen families.
- An understanding of how culture impacts perspectives and your work with families
- A renewed appreciation for the value of parents as partners in your work.
- Strategies and ideas for how to build on the 5 protective factors:
- Concrete Supports in Times of Need
- Parental Resilience
- Social Emotional Development of Children
- Knowledge of Parenting and Child Development
- Social Connections
WI Core Competencies: COM, DIV, FAM, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Infant/Young Child Family-Centered Practice; Cultural Competence;
Systems Expertise — Community Resources
Tier 3
“Sentinel” injuries are often sustained in pre-cruising infants prior to serious injuries, lifelong (e.g. traumatic brain injury) or fatal injuries in infants. This workshop utilizes case examples and discussions, provides participants with resources they can utilize in their work, and describes participants’ roles in early detection and intervention to keep infants safe from potential child abuse.
Length: Pre-workshop online module and 1/2 day workshop
Target Audience
Home visitors and other family support professionals who, as mandated reporters, want to know potential warning signs of abuse in pre-cruising infants. Pre-work required: Complete Sentinel Injuries online module prior to attending Sentinel Injuries workshop.
Objectives
- Understanding of what is a sentinel injury
- Ability to discuss sentinel injuries with a parent or caregiver
- Ability to potentially identify a sentinel injury
- Ability to take appropriate action if child abuse is suspected
WI Core Competencies: OSA, SAF, PRE
IMH Level Endorsement Competencies ©:
Law Regulation & Policy— Government, law and regulation
Direct Service Skills — Observation & Listening; Safety
Thinking— Exercising Sound Judgment
Tier 3
This training provides a practical, preventive approach that supports professionals in engaging families through forming strength-based partnerships with them Touchpoints offers opportunities for providers to support families through supporting their understanding of their child’s behavior and strengths leading to a stronger emotional bond, which is critical to a child’s development.
Professionals receive three days of interactive and learner-centered training followed by six months of reflective practice, via monthly coaching calls, to apply their learning to the everyday interactions with families.
Length: 3-day workshop
Target Audience
This training is for professionals who want to better understand early childhood development and enhance strength-based partnerships with families.
Objectives
- Understand the impact of parent-child-provider relationships on a child’s development in the early years of life
- Understand the process of a child’s development and looking at how and why change in behavior occurs
- Learn strategies for understanding development and strengthening relationships
- Use a common language in creating a community where families feel supported to reach their fullest potential
WI Core Competencies: COM, DEV, FAM, GUI
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Infant/Young Child Development and Behavior; Infant/Young Child Family Centered Practice, Family Relationships & Dynamicss
Direct Service Skills—Observation & Listening’ Responding With Empathy; Life Skills
Working With Others—Building & Maintaining Relationships; Empathy & Compassion
Below are a list of out model trainings. Participants should be in a program that is affiliated or connected with these models. Model training should be taken after the first 3 months of hire.
Learn more about:
Tier 1
This 3-day training lays the foundation for the Parents as Teachers approach to home visitation within an early childhood system. Coursework is focused around three main areas of emphasis: parent-child interaction, development-centered parenting, and family well-being. Cost to access the online Foundational Curriculum is included in the training fee. Successful completion of Foundational Training results in approved use of the Foundational Curriculum. Individuals from affiliated programs can continue on to Model Implementation Training to achieve model certification. Foundational Training is encouraged but not required for new supervisors.
Target Audience: Participants should work in a program that is affiliated or connected with these models.
Tier 1
This 2-day training builds on the Foundational Training and is designed for parent educators and supervisors whose programs meet the requirements for Parents as Teachers affiliation. To attend this training, your organization must have an Affiliate Plan on file. The cost of the Model Implementation Training guide is included in the training fee. Participants who successfully complete both the Foundational and Model Implementation trainings become model certified. Model Implementation Training is required for new supervisors.
Target Audience: Participants should work in a program that is affiliated or connected with these models.
Tier 1
The Integrated Strategies for Home Visiting (ISHV) Seminar is an in-depth, formalized training for home visitors using the Healthy Families America (HFA) program. Through four full days for the home visitor, plus an additional fifth day for supervisors and program managers, the training outlines the specific duties of the home visitor in their role within Healthy Families America.
Target Audience: Participants should work in a program that is affiliated or connected with these models.
Tier 1
The Parent Survey for Community Outreach (PSCO) Seminar is required training for all program staff that will administer the Parent Survey/Family Assessment tool. Part of HFA’s Assessment Core Training, this seminar includes four full days for the home visitor, plus an additional fifth day for supervisors and program managers.
Target Audience: Participants should work in a program that is affiliated or connected with these models.
Essential Skills and Hot Topics
Take after 18 months of experience. However, if a topic is relevant to a home visitor’s caseload and circumstances, may be taken sooner. Discuss with supervisor.
This session provides advanced training on how to support parents that may be experiencing perinatal depression. An algorithm was developed to provide a concrete guide for assessing parent functionality, interpreting and explaining results, responding to concerning screening results and initiating a safety plan, if needed. The session provides strategies and opportunities to practice skills to build the learner’s competence and confidence to have these conversations and implement strategies necessary to support the parent and family.
Length: full-day workshop
Target Audience
Home visitors who have taken Healthy Moms/Happy Babies and want a useful tool to assist them to effectively assess and support parents at-risk for perinatal depression.
WI Core Competencies: OSA, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Pregnancy & Early Parenthood
Systems Expertise — Service Delivery Systems; Community Resources
Direct Service Skills—Observation & Listening; Screening & Assessment
Working With Others: Building and Maintaining Relationships; Supporting Others
This session provides information about early childhood development, with a focus on ages birth to three years and an emphasis on understanding the social emotional aspects of development and their impact on the developing child. Topics include attachment, temperament, how the parent-child relationship is a key factor in development, and more.
Length: full-day workshop
Target Audience
Professionals who want to deepen their understanding of the social emotional development of young children, to effectively support families with children ages 0—3.
Objectives
- Increase understanding of social emotional development in infants and toddlers
- Understand attachment in early childhood, and the implications for child development
- Explore concepts of temperament and goodness of fit
- Increase understanding of infant cues and early childhood regulation
WI Core Competencies: DEV, FAM, GUI
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Infant/Young Child Development and Behavior; Infant/Young Child Family-Centered Practice; Attachment, Separation, Trauma & Loss
Direct Service Skills: Observation and Listening, Responding with Empathy, Life Skills
The FAN training, developed by Linda Gilkerson at the Erikson Institute, is a framework for family engagement through attunement in interactions and reflective practice. Through this framework professionals are provided concrete strategies for assessing attunement and adapting their approach to increase and deepen engagement. This training will include monthly coaching calls for supervisors and required submission of implementation tools to support application and implementation of what is learned into your practice.
Length: two full-day workshop; monthly coaching calls for supervisors over 4 months; full-day workshop 6 months after initial workshop
Target Audience
This training is for agency teams, consisting of staff, supervisors and/or mental health consultants who want a framework to address difficult conversations and challenging situations with families they serve.
Objectives
- The 5 Core Processes and how to use them to increase engagement
- The ARC of the visit- a way to follow a parents lead and yet meet program goals.
- How to use this framework to increase reflective capacity
WI Core Competencies: FAM, GUI, PRE, PRO
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Relationship-based Therapeutic Practice; Family Relationships & Dynamics; Cultural Competence
Systems Expertise— Community Resources
Law Regulation & Policy—Ethical Practice
Direct Service Skills — Observation & Listening; Responding With Empathy; Developmental Guidance; Life Skills
Working With Others—Building & Maintaining Relationships; Supporting Others; Mentoring; Collaborating; Resolving Conflict; Empathy & Compassion
Communicating— Listening; Speaking; Group Process
Thinking—Analyzing Information; Solving Problems; Exercising Sound Judgment; Maintaining Perspective
Reflection—Contemplation; Self-awareness, Curiosity; Professional/Personal Development; Emotional Response; Parallel Process
This 6-day/3-part training emphasizes knowledge and skill building to support positive behavior change. This series focuses on assisting learners to develop Complex Reflective listening skills and to practice recognizing, eliciting, and responding to Change Talk. MI processes, Focusing and Evoking, are also featured in this workshop. To develop practical application skills, all participants will submit recordings and receive coaching with Laura Saunders, the trainer as a part of this series.
Length: two-full day workshops in each of 3 consecutive months (6 days); monthly coaching
Target Audience
Home visitors and other family support professionals who work with families struggling with behavior change.
Objectives
- Be able to identify the elements of practice (Spirit, Skills, and Processes).
- Be able to understand and interpret individualized MITI feedback.
- Create an individual learning plan and a pathway toward MI proficiency.
- Be able to identify Change Talk language cues.
- Gain experience in using MI strategies to elicit Change Talk.
- Gain experience with focusing sessions and directive use of OARS Skills.
- Be able to develop a change plan with clients.
WI Core Competencies: DIV, FAM, GUI, PRE, PRO
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Relationship-based Therapeutic Practice
Direct Service Skills—Observation & Listening; Life Skills
Working With Others: Building and Maintaining Relationships; Supporting Others; Mentoring; Collaborating; Resolving Conflict; Crisis Management; Empathy & Compassion
Communicating –Listening; Speaking
Thinking: Analyzing Information, Exercising Sound Judgment; Maintaining
PACE is a non-prescriptive, interactive approach to poverty education that involves personal reflection, raising awareness, increasing knowledge and a commitment to action. Workshops can be tailored to the needs of the audience. Potential topics include: historical perspective of poverty, how poverty is defined, reasons for poverty, issues interconnected to poverty (racism, classism, power, privilege, hunger, health, geography), the effects of poverty, and a Call to Action.
Length: full-day workshop
Target Audience
This training is for professionals who work with families living in poverty.
Objectives
- To understand the complex nature of poverty and how it connects/intersects with other social issues.
- To increase your understanding of poverty and diversity, power and privilege, and other issues of social class.
- To identify skills needed to work more effectively with low-income families.
- To develop a Call to Action plan to address issues of poverty within your circle of influence and areas of skill.
WI Core Competencies: COM, DIV, PRE
IMH Level Endorsement Competencies ©:
Theoretical Foundations –Trauma and Loss; Cultural Competence
Systems Expertise— Community Resources
Law Regulation & Policy—Government, Law & Regulation
Direct Service Skills — Advocacy
Working With Others—Empathy & Compassion
Prescription drug abuse and addiction have become an epidemic problem as prescription painkillers and other stimulants increasingly become drugs of choice. From Vicodin to Opana to Heroin, the link is steady and deadly. The purpose of this workshop is to increase and solidify the participant’s knowledge base in the area of working with clients whose drugs of choice include prescription drugs.
Length: full-day workshop
Target Audience:
Professionals who’ve attended Substance Abuse: Foundations and want more information about the this epidemic affecting diverse people and families across socio-economic strata.
Objectives:
- Current prescription drugs of abuse
- Up-to-date usage statistics and availability
- Overview of addiction, specifically tolerance and withdrawal
- Emotional progression and family impact
- Relevant drugs of abuse, including: Vicodin, Oxycontin, Xanax, Opana, Heroin
- Pharmacology of the individual drugs
- Recognition of use and detection strategies
- Neurotransmitters and brain research
- Treatment practicality, relapse and withdrawal dangers
WI Core Competencies: FAM, SAF
IMH Level Endorsement Competencies ©:
Theoretical Foundations—Mental & Behavioral Disorders—Adults
Direct Service Skills—Observing & Listening; Safety
The PIWI coaching approach is designed to enhance and strengthen parent-child relationships through recognizing and building competence and confidence in children and parents, and through providing parents with new knowledge of their children’s development in order to help them observe, interpret, and support their child’s emerging competence and confidence. This coaching framework uses both dyadic and triadic strategies and explores how parent-child interaction time can be facilitated in home visits, and either individual or group sessions. There are resources to help support session planning as a part of this training.
Length: full-day workshop
Target Audience
This training is for professionals who want to support parents’ knowledge and skills, to effectively promote their child’s social emotional development.
Objectives
- Understanding of Dyadic and Triadic strategies
- Ability to recognize Dyadic strategies within the parent-child interaction and to support and talk with caregivers about use of dyadic strategies
- Ability to implement triadic strategies that support the parent-child dyad interaction
- Ability to implement the PIWI framework and Developmental Observation Topics into a home-based or individualized setting
- Ability to assess the type of support required, by understanding the needs and meaning of the behavior of the parent and child
WI Core Competencies: DEV, FAM, LRN, OSA
IMH Level Endorsement Competencies ©:
Theoretical Foundations – infant/Young Child Development and Behavior; Infant/Young Child Family-Centered Practice
Direct Service Skills — Observation & Listening; Responding With Empathy
Working With Others—Building & Maintaining Relationships; Supporting Others/Mentoring
Communication—Speaking
This training is also part of the Pyramid Model resources for parents. This session provides facilitator training for professionals that want to offer a parenting program for parents of preschoolers. The focus of the session is to help parents support their children’s social and emotional development, address challenging behaviors and use positive approaches to help children learn appropriate behavior. The materials for this program can be used to support parents through home visits and other formats.
Length: full-day workshop
Target Audience
Professionals who provide group-based parent education Participants should be knowledgeable about local agencies and service providers that may be able to assist families who have complex support needs or children with problem behavior that requires the guidance of a professional.
Objectives
- To understand and be able to facilitate Positive Solutions with families
- Understand and discuss with parents strategies for building a strong parent-child relationship
- Understand and discuss concrete preventative strategies to reduce challenging behavior.
- Understand and discuss strategies for parents to use to build social emotional competence in their child
WI Core Competencies: DEV, FAM, LRN
IMH Level Endorsement Competencies ©:
Theoretical Foundations – Infant/Young Child Family-Centered Practice
Working With Others—Building & Maintaining Relationships; Supporting Others
Communicating—Speaking
Check back soon.
Check back soon.
Supervision
Foundational topics and skills for supervisors. Menu options for other Supervisory workshops vary annually. Watch for email announcements for those PD topics.
The FAN framework, developed by Linda Gilkerson at the Erikson Institute, is utilized in a variety of settings across the nation including home visiting, Part C (Birth to Three), with medical residency programs, child welfare, court systems and others. It provides a framework and concrete strategies to support a structure for Reflective Supervision, attunement in the supervisory interaction along with reflection for increased self-awareness with the purpose of improving one’s practice skills. This session will discuss the use of the ARC, the Core Processes and provide tools to support implementation after the training.
Length: full-day workshop
Target Audience
Supervisors who want to learn Reflective Supervision.
Objectives
- To understand elements of Reflective Supervision and how it applies to your work
- To introduce and practice the FAN framework from Erikson Institute as a concrete way to implement Reflective Supervision
- To understand the core processes to increase engagement and effectiveness of the supervisory session
- To build participants’ abilities to utilize reflective questions and the core processes to structure and support supervision
WI Core Competencies: ADM, PRE
IMH Level Endorsement Competencies ©:
Theoretical Foundations—Relationship-based, therapeutic practice
Direct Service Skills—Observation & Listening; Responding with Empathy
Working with Others—Building & Maintaining Relationships; Supporting Others; Coaching & Mentoring; Empathy & Compassion
Communicating—Listening; Speaking
Thinking—Analyzing Information; Solving Problems; Exercising Sound Judgment; Maintaining Perspective
Reflection—Contemplation; Self-Awareness; Curiosity; Profession/Professional
Stepping Up to Supervision—This course provides information that is most necessary for new supervisors early in their position: leadership, transitioning into supervision and the four roles of supervisors. The Wisconsin Child Welfare Model for Practice is central to the work of child welfare and will be introduced. Department of Children and Families staff will provide an overview of the department as well as staff and resources available to assist supervisors, information about eWISACWIS and administrative rules/memos pertaining to their position. An overview of the Wisconsin Child Welfare Professional Development System will be provided and resources and trainings available as well as how to access them.
Prerequisite: Online module—Stepping Up to Supervision
Administrative Supervision—Supervisor as Manager
This 2-day, classroom-based course focuses on those areas of supervision which relate to the efficient & effective delivery of services. Key concepts covered include: supervising to the agency practice model; leading in a changing environment; understanding the use of power; decision-making with data; recruiting and selecting workers; transitioning from peer to supervisor; managing performance.
Educational Supervision—Supervisor as Coach
This highly interactive two-day course consists of learning activities that stimulate thought and energize the learning atmosphere. This course focuses
on educating workers/staff in order to attain higher performance. Key topics include: coaching; learning styles; employee orientation; stages of worker
development; transfer of learning.
Supportive Supervision—Supervisor as Team Leader
This two-day course helps supervisors focus on supporting, nurturing, and motivating your staff to attain a high level of performance. This module reflects the reality of the supervisor’s position as head cheerleader, arbitrator, and counselor.