Ivanti Neurons

Ivanti Neurons is UWM’s enterprise IT service management platform, providing a centralized system for submitting, tracking, and resolving technology support requests across the university. UWM IT uses Ivanti Neurons to manage Help Desk incidents, service requests, and self-service resources, giving students, faculty, and staff a streamlined way to access technical support. Through the platform’s self-service portal, users can request services, report issues, track ticket status, and access knowledge base articles, improving both efficiency and transparency in IT operations. By standardizing service delivery and workflow management, Ivanti Neurons helps UWM provide timely, consistent, and accountable technology support across the campus community.

Features

• Unified Endpoint Management – Manage and secure Windows, macOS, iOS, Android, Linux, and other devices from a single platform, helping UWM IT staff maintain consistent control across campus-owned endpoints.
• Real-Time Device Discovery and Asset Visibility – Automatically discover and inventory devices across the university environment, providing accurate information about hardware, software, and endpoint status.
• Automated Patch and Security Management – Deploy operating system and application updates, monitor compliance, and reduce security risks through centralized patch management and reporting.
• Policy Enforcement and Compliance Management – Apply security policies, manage device configurations, and ensure only compliant devices can access university resources, supporting institutional security requirements.
• Lifecycle Management for Campus Devices – Support the full device lifecycle—from provisioning and onboarding to retirement—helping UWM IT staff efficiently manage computers and mobile devices across campus.