Get Help
Report technology problems or issues below.
Check for Outages
Before submitting a support request, review the outage and service status pages listed below to determine whether the issue is related to a known system disruption. Checking for active outages first can save time, prevent duplicate requests, and provide information on current service impacts and resolution updates.
Request Help
If no active outages are reported, use the guidance in this section to identify the appropriate support option for your issue, whether it is a common technology problem, a department-specific application, or a general support request. Following the recommended support path helps ensure your request is routed to the correct team for assistance.
My issue is with a university-owned computer or printer
My issue is with a cash register, credit card reader, security camera
My issue is with campus software (Word, Outlook, PowerPoint, Microsoft 265)
My issue is with software used within my department (Medicat, FSS, EMS, Milestone)
After Hours Emergency
Submitting an emergency after-hours form gets submitted to TIES staff immediately via a form and also a text message to the TIES staff. The emergency form is available after 5:00 p.m. on weekdays and on weekends. The form is for departments who have normal operations on nights and weekends to address their support needs outside of regular business hours. Only technologies as defined below will be addressed. Issues that affect a single individual, or issues normally handled by central campus support, will be handled the following business day.
- Cash Registers (connection issues, credit card terminal issues)
- GuestPass
- Security Cameras
- Swiper – Student ID Event Swiping
Not Sure
Sometimes you just are not sure which option to choose or which option meets your needs. In those cases, just submit the support request form here and we will make sure it gets routed to the correct area that can help you.