Microsoft Teams Service Degradation

Microsoft has reported that some users may experience multiple issues within Teams. Some users may experience multiple issues with their Microsoft Teams.

Details
Title: Some users may experience multiple issues with their Microsoft Teams

User impact: Users may experience multiple issues with their Microsoft Teams.

More info: Affected scenarios include, but aren’t limited to:

– Users performing a cold boot may not able to log into teams and will see a “oops” page.

– Users logging in or unlocking their devices after some time may see missing messages.

Current status: Microsoft review of service telemetry indicates a portion of database infrastructure that facilitates multiple APIs is experiencing a networking issue, resulting in impact. They are continuing our investigation to isolate the underlying cause of the networking issue and develop remediation actions.

Scope of impact: Impact is specific to users in North America or the Europe, Middle East, and Africa regions.

01/26/2024 1:05 PM - Updated list of issues but not limited to:
– Users performing a cold boot may not able to log into teams and will see an “oops” page
– Users logging in or unlocking their devices after some time may see missing messages
– Users may fail to load messages in channels and chats
– Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)
– Some messages may experience delays being sent
– Call Recordings might take longer to appear in user’s OneDrive for Business and SharePoint Online
– Users may be unable to load previous Copilot history, or new history is not written
– Bots may be unable to download attachments
– Sending and receiving read receipt notifications may be delayed
– Anonymous users may be unable to join meetings – Teams connectors for Power Automate/Power Apps may experiencing errors

01/26/2024 2:02 PM - Microsoft update – current status: Their failover operation did not provide the anticipated relief to end users in North and South America regions, and they are now working to optimize traffic patterns as part of the mitigation effort. They are applying configuration changes across the affected network infrastructure to reduce customer impact as quickly as possible.

01/26/2024 3:00 PM - Microsoft update – current status: Their failover operation did not provide the immediate relief intended for end users in North and South America regions. However, they are monitoring telemetry closely as they continue to optimize traffic patterns and apply configuration changes intended to reduce customer impact as quickly as possible.

01/26/2024 9:00 PM - Microsoft update – current status: They are seeing significant improvements with many of the Teams features affected by this incident as they continue to apply mitigations and optimize traffic. They are evaluating the remaining impact scenarios and are developing fixes and workstreams to address all lingering impact associated with this event.

01/26/2024 10:00 PM - Final Status: Microsoft has confirmed the issue has been resolved –  After extended monitoring and various optimizations and mitigation efforts, they have confirmed that Microsoft Teams service and features have been restored or returned to optimal health.