Microsoft Teams audio and video quality issues

Microsoft Teams audio and video quality issues

Users may experience poor audio and video quality when using Microsoft Teams.

Reports of impact have been from the North American region. We’ll update this field once the full scope is identified.

03/10/2026 9:37 AM - Microsoft reports: We’ve received multiple reports of impact and monitoring alerts have triggered. We’re reviewing relevant telemetry systems and error logs to determine the cause of the issue.

03/10/2026 10:23 AM - Mircrosoft reports: We’ve identified that a portion of network infrastructure was not handling traffic as expected, resulting in congestion on the remaining infrastructure during the period when the peak of calling/meetings occurs at the start of the hour and half-past the hour. We’ve taken action to correct the issue and are monitoring the service to confirm recovery. This quick update is designed to give the latest information on this issue.

03/10/2026 10:40 AM - Microsoft reports: We’ve monitored the service following our corrective action and through the next anticipated uptick in traffic and confirmed that the issue is remediated.