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UWM’s Ombuds Council is guided by the International Ombuds Association Standards of Practice and Code of Ethics. The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics. We adhere strictly to the core principles of confidentiality, informality, impartiality, and independence.

We are Confidential

We will not identify you or discuss your concerns with anyone without your permission. The only exceptions are when we believe that disclosure is necessary to address an imminent risk of serious harm or when we suspect abuse or neglect of a child or disabled adult, or if otherwise required by law. We do not keep permanent records about individuals. We assert that there is a privilege with respect to confidential communications with the Ombuds.

We are Informal

Use of the Ombuds Council is not a substitute for formal procedures, such as filing a grievance. Any communication with us is “off the record” and does not put the University on formal notice of a problem. Ombuds does not maintain records or keep notes from any meeting.

We are Impartial

Ombuds are neutrals. We do not take sides; we consider the rights and interests of all parties. We do not judge, discipline, or reward anyone. We are advocates for fairness. We have no personal stake in the outcome of any situation.

We are Independent

We report directly and only to the Provost and never discuss our Ombuds work in our dual roles on campus.

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