In 2022, the work of User Services staff had a measurable impact on our University community. Here are some highlights from of our outstanding services, research expertise, and future-focused advocacy efforts from the past year.

Engagement and Outreach

Our dynamic spaces, novel programming, and meaningful community partnerships help make UWM a radically welcoming place.

Table with hundreds of brown bags filled with library information and snacks350 Library goodie bags distributed for Welcome Week
8 new therapy dogs comforted hundreds of students
K-12 Students1000+Attended Outreach Programs
Librarian Tiffany Thornton poses with Americas Book Award Winning titles37 programs for K-12 students groups visiting UWM
Megaron Chamber Choir of Slovenia, led by Damijan Mo─Źnik, visited the library and saw some highlights of the Libraries' Slovenian Music Collection.Megaron Chamber Choir of Slovenia tour the Music Collection
Partnerships w/17Schools and Organizations

Services by the Numbers

User Services staff provide flexible and convenient services that support UWM community members near and far.

Information Literacy186Instruction Sessions
Students Reached by3,550Librarian Instruction
Research Consultations w/306User Services Librarians
Views of Online311,915Research Guides

User Services librarians and graduate student interns responded to and directed over 1000 virtual reference questions via our Ask a Librarian Service.

“As a flex student, I can’t go into the library so chat was the only way to get help. The librarian found what I needed right away and explained how she did so.”

“The Librarian was very knowledgeable, prompt, and efficient. Great service!!”

“The librarian was amazing, efficient, proficient and encouraging. She helped me get through a difficult assignment through her knowledge of databases.”

Ask a Librarian Chat Users

Advocacy and Expertise

User Services librarians apply their expertise in scholarly communications and Open and Affordable Educational Resources (OEAR) to create a more equitable academic environment for UWM students, researchers, and instructors.

Classes Using52Open and Affordable Educational Resources
$681,578  Saved for Students
Students Impacted by5,490Open and Affordable Educational Resources
Open Access Publication Fund has supported 127 articles for the total amount of $109,100 since 2012. For the past three years, the fund assisted 32 corresponding authors affiliated with 18 different departments, to publish open access articles in 31 journals.