Wired Network and Telephone Services Order Form (TSO)

Note: Fields marked with * are required

Location and Funding Information
Please, include the full funding string responsible for costs associated with and the location of this request.
Full Funding String*
Fund Organization Program Project
Enter the full funding string (fund, organization, and program; included project number only if applicable).
Campus location*
Select the campus location of this request.
Contact Information
Please, include the name, e-mail, and phone number of the individual responsible for this request.
Contact Person*
First Last
Contact Phone*
Enter 10-digit phone number
Contact Email*

Enter e-mail address
Requested Services
Please, select all services to be requested.
Telephone Services
- Add Phone Number(s)
- Disconnect Phone Number(s)
- Install New Phone Number(s)
- Move Phone Number(s)
- Install Voice Mailbox(es)
- Remove Phone Number(s)
- Remove Voice Mailbox(es)
- Cellular/Wireless Services
Select a telephone service request.
Data Services
- Activate Data Jack(s)
- DNS/DHCP Modification
- VLAN Modification
Select a data service request.
Repair and Other Services
- Funding String Change(s)
- Install New Jack(s)
- Repair
- Quote/Estimate
- Toll-Free Number
- NOC Technician Supplies
- Other services
- Provide additional information
Select an miscellaneous request.
Installing Voice Mailbox(es)
Installing means a new, basic voice mailbox will be created for the requested phone number(s).

NOTE: If features other than a new, basic voice mailbox are needed (e.g.: call handler, alternate extension, phantom mailbox, etc.), select Additional Information and provide the details.
Phone Number(s)

Provide the phone number(s) you wish to have a new, basic voice mailbox(s) installed on.
Removing Voice Mailbox(es)
Removing voice mailbox(es) means all voice mailboxes and any associated voice mail features will be removed entirely; all saved data will be lost.

NOTE: There is no charge for this service.
Phone Number(s):*

Provide the phone number(s) you wish to have all voice mailbox(s) removed from.
Adding Phone Number(s)
Adding means you want to put existing phone number(s) on additional jack(s) as well as remaining on their current jack(s).
Required information*
PHONE NUMBER BUILDING ROOM NUMBER JACK NUMBER

Please, complete all fields.
Disconnecting Phone Number(s)
Disconnecting means the phone number(s) will be completely removed from the building, won’t be available for use, all associated features (ie: voice mailboxes, forwarding, special applications, etc.) will be removed, and department will no longer be billed for them.

NOTE: There is no charge for this service.
Required Information*
PHONE NUMBER

Please, complete all fields.
Moving Phone Number(s)
Moving phone number(s) means phone number(s) are removed from one or more jack(s) and installed on one or more jack(s) in another location.
Required Information*
PHONE NUMBER FROM BUILDING FROM ROOM # FROM JACK # TO BUILDING TO ROOM # TO JACK #

Please, complete all fields.
Installing New Phone Number(s)
Installing New Phone Number(s) means a new, unique phone number is needed.
Required Information*
QUANTITY OF PHONE NUMBERS BUILDING ROOM NUMBER JACK NUMBER INSTALL VOICE MAILBOX? (yes/no)

Please, complete all fields.
Device/Use Case*
- Credit Card Machine
- FAX Machine
- Monitoring Device
- Alarm
- Health/Life Safety
Select the applicable device/use case to be applied to the new phone number(s).
NOTE: Empl1s, labs, and conference room telephony needs should be met by Teams and can be acquired through the Help Desk.
Removing Phone Number(s)
Removing phone number(s) means phone number(s) will be taken off specified jack number(s); phone number(s) will remain in any other jack number(s) on which they’re located.

NOTE: There is no charge for this service.
Required Information*
PHONE NUMBER BUILDING ROOM NUMBER JACK NUMBER

Please, complete all fields.
Cellular/Wireless Telephone Services
Cellular/Wireless Telephone Services or funding changes can ordered via this form. For monthly billing detail please contact uwmcellform@uwm.edu.
Activating Data Jack(s)
Activating Data Jack(s) means there’s data jack(s) available in a location that aren’t currently activated.

DISCLAIMER: Only necessary data jack(s) can be activated; resources will not allow every jack(s), in every room, in every building, to be made active.
Required Information*
BUILDING ROOM NUMBER JACK NUMBER DEPARTMENT POE (yes/no) DEVICE**

Please, complete all fields.

**Due to information security concerns, devices that are not allowed include - but are not limited - to non-Bluefin POS/credit card machines, FAX machines, WIFI routers, switches, hubs, etc.. For more information, visit the Information Security Policy and Guidelines page.
Install New Jack(s)
Installing new phone/data jack(s) means there is/are no jack(s) where a connection is desired.
DISCLAIMER: Only necessary data jack(s) can be activated; resources will every jack(s), in every room, in every building, to be made active.
Required Information*
QUANTITY BUILDING ROOM NUMBER JACK TYPE POE (yes/no) DEVICE** PHONE NUMBER (yes/no) IMMEDIATE ACTIVATION (yes/no) DEPARTMENT

Please, complete all fields.

**Due to information security concerns, devices that are not allowed include - but are not limited - to non-Bluefin credit card machines, FAX machines, WIFI routers, switches, hubs, etc.. For more information, visit the Information Security Policy and Guidelines page.
Quote/Estimate
Requesting a quote/estimate for jack installation(s) means the approximate cost of an installation is requested prior to the actual install.
Required Information*
QUANTITY BUILDING ROOM NUMBER JACK TYPE POE (yes/no) DEVICE** DEPARTMENT

Please, complete all fields.

**Due to information security concerns, devices that are not allowed include - but are not limited - to non-Bluefin credit card machines, FAX machines, WIFI routers, switches, hubs, etc.. For more information, visit the Information Security Policy and Guidelines page.
If applicable, provide the phone number(s) to be installed (new phone number(s)) or moved/added (specify) at this new jack.
DNS/DHCP MODIFICATION
Requesting a DNS record be modified.

NOTE: There is no charge for this service.
Record*
- Adding
- Deleting
- Changing
*
MAC/HARDWARE ADDRESS HOST/DNS NAME REQUESTED SUBNET DATA CENTER (yes/no) DHCP (yes/no)
VLAN MODIFICATION
Requesting a specific VLAN for a network jack.

NOTE: There is no charge for this service.
Required Information*
BUILDING JACK NUMBER REQUESTED VLAN

Please, complete all fields.
Funding String Change(s)
Requesting to change the funding string that pays for phone number(s) from the existing funding string to a different funding string. If a new funding string is needed, first request a new funding string request from the UITS Accounting Department then complete this form.

NOTE: There is no charge for this service.
Required Information*
PHONE NUMBER(S) EXISTING FUNDING STRING REQUESTED FUNDING STRING

Please, complete all fields
Toll-Free Number
Requesting a toll-free number means our vendor will supply a random, unique 8xx number that will terminate incoming calls to an existing phone number (this can be any phone number type, including a Teams phone number; if a new phone number is needing to be installed, please, request that service above).
PHONE NUMBER*
Phone number that the toll-free number should terminate to.
NOC Technician Supplies
For NOC Technician use only. Supply purchasing is complex. We must always start by searching ShopUW+ and purchasing their if found. If not found at ShopUW+, we must purchase through any active POs. If no POs are active/applicable, we must create a requisition in ShopUW+. Follow-up questions will occur.
Required Information*
MANUFACTURER PART NUMBER APPLICATION DESCRIPTION LINK INDIVIDUAL QUANTITY ** "PARTS-ITEMIZER.XLSX" CATEGORY NUMBER (# or no)

Please, complete all fields.
Update "PARTS-ITEMIZER.XLSX"?*
- Yes
- No
If yes, be sure to include the ** "PARTS-ITEMIZER.XLSX" Category Number for each product in need of updating.
1. Access Points
2. Batteries
3. Cable - Copper - Backbone
4. Cable - Copper - Horizontal/Station - Misc
5. Cable - Copper - Misc.
6. Cable - Copper - Patch Cables (Preterminated & Bulk)
7. Cable Management
8. Cable Tray/Ladder
9. Cable - Fiber - Backbone
10. Cable - Fiber - Patch Cables/Jumpers
11. Connectors
12. Computer/Video cables and Accessories
13. Fiber Optic Cleaning Tools
14. Firestop Materials/Systems
15. Patch Panels/Termination Blocks/Rack mounted boxes & Accessories
16. Power Cords/Strips/Surge
17. Racks/Cabinets
18. Telephone Equipment
19. Tools and Expendables
20. Wall boxes, Face Plates, Surface Mount Duct & Misc.
21. UPS
22. Velcro
Repair
Before initiating a repair request, try troubleshooting steps for wired network and/or telephone issues.

NOTE: Requesting a repair may result in charges if found to be a result of end user error.
Required Information*
BUILDING JACK NUMBER ROOM NUMBER PHONE NUMBER ISSUE DEPARTMENT

Please, complete all fields.
Other Services and/or Additional Information
Request other services and/or provide additional information.
Required Information*
Please, complete field.

University of Wisconsin-Milwaukee

Network Operations

Wired Network and Telephone Services Order Form (TSO)

Location and Funding Information

Contact Information

Requested Services

Installing Voice Mailbox(es)

Removing Voice Mailbox(es)

Adding Phone Number(s)

Disconnecting Phone Number(s)

Moving Phone Number(s)

Installing New Phone Number(s)

Removing Phone Number(s)

Cellular/Wireless Telephone Services

Activating Data Jack(s)

Install New Jack(s)

Quote/Estimate

DNS/DHCP MODIFICATION

VLAN MODIFICATION

Funding String Change(s)

Toll-Free Number

NOC Technician Supplies

Repair

Other Services and/or Additional Information

PHONE NUMBER	FROM BUILDING	FROM ROOM #	FROM JACK #	TO BUILDING	TO ROOM #	TO JACK #

QUANTITY OF PHONE NUMBERS	BUILDING	ROOM NUMBER	JACK NUMBER	INSTALL VOICE MAILBOX? (yes/no)

QUANTITY	BUILDING	ROOM NUMBER	JACK TYPE	POE (yes/no)	DEVICE**	PHONE NUMBER (yes/no)	IMMEDIATE ACTIVATION (yes/no)	DEPARTMENT

MAC/HARDWARE ADDRESS	HOST/DNS NAME	REQUESTED SUBNET	DATA CENTER (yes/no)	DHCP (yes/no)

PHONE NUMBER(S)	EXISTING FUNDING STRING	REQUESTED FUNDING STRING

MANUFACTURER	PART NUMBER	APPLICATION	DESCRIPTION	LINK	INDIVIDUAL QUANTITY	** "PARTS-ITEMIZER.XLSX" CATEGORY NUMBER (# or no)