Wēpa Setup
Do I need to create an account with Wēpa before I use the printers?
- You can log into Wēpa to create an account before using the printers, however; you may also create an account with Wēpa automatically when you log in manually at any print station across campus.
How do I create a Wēpa account at the Print Station?
- Your Wēpa account will be created after following these steps:
- Tap “Don’t have a PantherCard?” (Even if you have one).
- Select “I am a Student” (Even if you are not a student).
- Use your UWM credentials to login with Wēpa.
- Release your job, and pay for your prints.
- Swipe your PantherCard the next time you use Wēpa.
- If you do not have a PantherCard, continue manually logging in to Wēpa.
- Use your UWM account to print anywhere on campus!
How do I create a Wēpa account online?
- Your Wēpa account will be created after following these steps:
- Visit the Wēpa login page.
- Click on the School drop-down, search for University of Wisconsin – Milwaukee and click on it.
- Once you click on University of Wisconsin – Milwaukee you will be brought to the UWM login page.
- Login using your ePanther credentials.
- Once you log in, Wēpa will instruct you to click on the blue prompt to continue. Click this to complete the login process.
What do I do if I encounter an error message?
- Contact Wēpa’s Support lines at the following:
- Phone: +1 (800)-675-7639
- Email: Help@WēpaNow.com
- Chat Support: @ support.WēpaNow.com
- Contact the UWM Help Desk for paper/toner replacement.
How do I upload my documents to Wēpa?
Cloud
- Access your Box, Google Drive, Dropbox or OneDrive account at any Wēpa print station to print your files.
Web
- Log in at the Wēpa Upload page, select your documents and “send to Wēpa.”
Traditional
- Download the Wēpa Print App
- Open your document, choose File then Print and select your preferred Wēpa printer.
- Using the email tied to your Wēpa account, email your documents to print@Wēpanow.com.
Mobile
- Download the “Wēpa Print” app and follow the instructions.
USB
- Insert your USB drive at any Wēpa print station.
How do I cancel a print job?
- You have a final opt-out opportunity during the “print” stage of using Wēpa.
- Cancel your print job, and your payment will automatically be refunded to your account.
How do I add funds to my Wēpa account?
Add funds online
- Log into your account at WēpaNow.com.
- Select “deposit funds” from the “more options” tab.
- Select the desired deposit amount at the top of the screen.
- Provide Wēpa with the desired information and submit the payment.
Add funds at the Print Station
- Log into the system
- Choose your prints
- Continue to the payment method
- Swipe credit/debit card
- Select the amount you would like to add to your account
- Continue printing your document.
- What does it mean to “Tag a Card”?
- Like your PantherCard, you can use Credit/Debit cards to log into the Wēpa Print Stations. Find the three bars at the top of the screen at the print station, …
Can I pay with cash? What about credit/debit cards and my PantherCard?
- To pay with cash, you must purchase a UWM gift card such as a Grind gift card.
- Paying with a credit/debit card will cost an additional $.40 fee unless you put funds into your Wēpa account as well.
- Your PantherCard will work!
- Additionally, you have a Wēpa account as soon as you sign into a Print Station, so putting funds in your Wēpa account ensures you will always be able to print.
How can I figure out what I owe?
- Wēpa will tell you, on screen, what you owe for each print job.
What happens to my Wēpa account funds after I graduate or leave the university?
- You won’t lose that money. Contact Wēpa support representatives, and they will refund your debit/credit card the remaining funds in your account.
Other Frequently Asked Questions
Can I scan documents with Wēpa?
- There is currently one Wēpa Print Station with a scanner near room B10 in the West wing of the Golda Meir Library.
What happens if I can’t print my documents now? What happens to my print jobs?
- Your documents will stay in your Wēpa Print queue for up to 6 days. Log in and print them out at any print station around campus before 6 days are up!
- Our web page has a map of the printer locations as well.
- Walk around and find what works best for you and your classes.
What happens if my print gets messed up in the printer?
- Contact Wēpa’s support team and they will send you a refund for your prints.
For more answers to Frequently Asked Questions, visit Wepa’s FAQ page.