FAQs

What is Qualtrics?
Qualtrics is a nationally-respected survey instrument software company providing Web-based survey software. Survey creation, distribution, data collection, storage and reporting is hosted on Qualtrics servers.

Who can use UWM’s survey instrument?
The campus-wide survey instrument is available for all faculty, staff and students with an active ePanther ID and password.

How much does it cost?
Use of the survey instrument is free. UW System has licensed the software from Qualtrics and UWM is a participant in the license.

How do I get started?
Log-in with your ePanther ID and password and you will be directed to the UWM Survey Instrument Web page powered by Qualtrics. If you’ve never used Qualtrics, you’ll need to contact the UWM Help Desk to have a UWM Qualtrics account created for you. Contact the UWM Help Desk via phone at 414-229-4040 or via the online Get Tech Help web portal. Please allow one business day for individual account requests to be processed.

For security reasons, the UWM Help Desk will not honor requests from instructors to set up accounts for entire class lists of students. Students will need to request their own Qualtrics accounts by calling the Help Desk at 414-229-4040 or by submitting their request through GetTechHelp.uwm.edu.

Whom do I contact if I have a problem?
For problems with your ePanther ID and password, contact the UWM Help Desk at 414-229-4040 or use the online form at GetTechHelp.uwm.edu.

If you have questions about the survey software or data, consult the resources available at Qualtrics Survey University. You can also contact Qualtrics via phone at 1-800-340-9194 Monday-Friday 8 a.m.-7 p.m.  E-mail support is also available at support@qualtrics.com. Limited e-mail support is available after hours and weekends. Qualtrics will respond to support telephone calls or e-mail contacts based on the order they are received and relative importance as determined by Qualtrics

UWM Compliance

Some surveys may be considered human subject research and require Institutional Review Board approval prior to the initiation of the survey.  In general, if your survey data is only being collected for a class project, quality improvement project, departmental evaluation, or social use, IRB approval may not be needed.  However, if this survey is for a research project involving (1) a systematic investigation with (2) the goal of creating generalizable knowledge (i.e. being able to apply the data to a broader population and plan to publish or present the findings), IRB approval may be required. Please contact the UWM IRB (www.irb.uwm.edu) for specific information.

Use of the survey instrument service is subject to the same policies and guidelines for the use of UWM computing resources as other services on campus. Please refer to the UWM Computing Policy and Guidelines for more information.