Since joining the department in 2003, Lucy has witnessed its growth and outreach to many different campus areas. Now, as the Associate Director of Retail Operations, she has the privilege to serve students, faculty, and staff daily. From developing menus to listening to feedback from customers to coordinating special events with other departments, Lucy loves the people and the variety of challenges. One of her favorite parts of the job is interacting with students and she finds it extremely satisfying to work with young men and women as they grow personally and professionally during their time at UWM. She shares in her student-workers’ sense of pride as they develop work-place skills along with their academic achievements before graduating and moving onto the next phase in their lives.