{"id":4788,"date":"2026-02-17T09:25:34","date_gmt":"2026-02-17T15:25:34","guid":{"rendered":"https:\/\/uwm.edu\/wellness\/?page_id=4788"},"modified":"2026-03-26T12:03:28","modified_gmt":"2026-03-26T17:03:28","slug":"telehealth-sign-in-instructions","status":"publish","type":"page","link":"https:\/\/uwm.edu\/wellness\/counseling\/telehealth-sign-in-instructions\/","title":{"rendered":"Telehealth Sign In Instructions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-how-students-join-a-shaw-counseling-telehealth-session\">How Students Join a SHAW &#8211; Counseling Telehealth Session<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-check-in-steps\">Check-in Steps<\/h3>\n\n\n\n<p>1. Log in to the UWM Student Health and Wellness Center <a href=\"https:\/\/uwm.medicatconnect.com\/\">Patient Portal<\/a> (also linked on our website in the top menu bar)<\/p>\n\n\n\n<figure class=\"aligncenter uwm-c-img--center\"><img loading=\"lazy\" decoding=\"async\" width=\"936\" height=\"502\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture1.jpg\" alt=\"A screenshot of the login page of the SHAW Patient Portal, with user name and password fields\" class=\"wp-image-4795\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture1.jpg 936w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture1-300x161.jpg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture1-768x412.jpg 768w\" sizes=\"auto, (max-width: 936px) 100vw, 936px\" \/><\/figure>\n\n\n\n<p>2. Click <strong>Begin Appointment Check-in Process <\/strong>at the bottom of the screen. The Button will appear 30 minutes before, and until 10 minutes after your scheduled tele-appointment time. <br>If you are more than 10 minutes late, message your provider, or call our office at 414-229-7429 option 2 to reschedule. <\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"944\" height=\"601\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image2.jpeg\" alt=\"A screenshot of the patient portal, with a yellow circle highlighting the blue appointment check in button\" class=\"wp-image-4796\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image2.jpeg 944w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image2-300x191.jpeg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image2-768x489.jpeg 768w\" sizes=\"auto, (max-width: 944px) 100vw, 944px\" \/><\/figure>\n\n\n\n<p>3. When the pop-up appears, select <strong>Proceed with Check-In<\/strong><\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"416\" height=\"208\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture3.jpg\" alt=\"A popup window titled 'check in' with the button 'proceed with check-in' in the lower right corner\" class=\"wp-image-4797\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture3.jpg 416w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture3-300x150.jpg 300w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\" \/><\/figure>\n\n\n\n<p>4. Review your demographic data (pulled from UWM PAWS). Check the confirmation box and click <strong>Continue.<\/strong><\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"616\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture4.jpg\" alt=\"A pop up window with appointment information, reminding students to check a privacy protection box and click 'continue' at the bottom\" class=\"wp-image-4798\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture4.jpg 624w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture4-300x296.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p>5. Complete all required forms. <strong>Blue Underlined items must be filled out. <\/strong><\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"778\" height=\"330\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture5.jpg\" alt=\"A pop up window titled 'forms' with information about forms needed to be completed before the appointment\" class=\"wp-image-4799\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture5.jpg 778w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture5-300x127.jpg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture5-768x326.jpg 768w\" sizes=\"auto, (max-width: 778px) 100vw, 778px\" \/><\/figure>\n\n\n\n<p>6. When all forms show <strong>Completed on [DATE]<\/strong>, click <strong>Click here to complete check-in<\/strong>. <\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"276\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture6.jpg\" alt=\"A pop up window titled 'forms' with completed forms submitted and a circle around a button that says 'click here to complete check-in' in the bottom right corner\" class=\"wp-image-4800\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture6.jpg 624w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture6-300x133.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<p>7. A message will confirm your check-in. Select <strong>Return to Home Page. <\/strong><\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"222\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture7.jpg\" alt=\"A pop up window titled 'complete' confirming a completed check in process, then prompting users to return to the home page by clicking a green button\" class=\"wp-image-4801\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture7.jpg 624w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture7-300x107.jpg 300w\" sizes=\"auto, (max-width: 624px) 100vw, 624px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-joining-your-telehealth-session\">Joining Your Telehealth Session<\/h3>\n\n\n\n<p>8. On the home page, click the yellow <strong>Telehealth <\/strong>button. <\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"538\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image8.jpeg\" alt=\"a screenshot of the patient portal home page with a circle highlighting the 'telehealth' button\" class=\"wp-image-4802\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image8.jpeg 990w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image8-300x163.jpeg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/image8-768x417.jpeg 768w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\n\n\n\n<p>9. A Microsoft Teams link will appear. Click the link to enter the virtual waiting room.<\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"248\" height=\"120\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture9.jpg\" alt=\"A pop up window titled 'telehealth connection' with a partial link highlighted showcasing the link students will need to click\" class=\"wp-image-4803\" \/><\/figure>\n\n\n\n<p>10. Choose to join through your browser or the Teams app. <\/p>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"536\" height=\"600\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture10.jpg\" alt=\"A pop up window titled 'open microsoft teams?' prompting students to open microsoft teams on their desktop\" class=\"wp-image-4804\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture10.jpg 536w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture10-268x300.jpg 268w\" sizes=\"auto, (max-width: 536px) 100vw, 536px\" \/><\/figure>\n\n\n\n<p>11. Your provider will admit you at your appointment time. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faqs\">FAQs<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>What if I can&#8217;t check in?\n<ul class=\"wp-block-list\">\n<li>Try resetting your password by following the steps below. if that doesn&#8217;t work, message your provider or call 414-229-7429 option 2 for support. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I reset my password? \n<ul class=\"wp-block-list\">\n<li>Click <strong>Login<\/strong><\/li>\n\n\n\n<li>Select <strong>Forgot Password<\/strong><\/li>\n\n\n\n<li>Enter your UWM email, first name, last name, and birth date as listed in UWM PAWS, then submit to receive a reset link. <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"1430\" height=\"565\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture11.jpg\" alt=\"A window of the SHAW Patient Portal, showcasing steps on how to log into the portal\" class=\"wp-image-4805\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture11.jpg 1430w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture11-300x119.jpg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture11-1024x405.jpg 1024w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture11-768x303.jpg 768w\" sizes=\"auto, (max-width: 1430px) 100vw, 1430px\" \/><\/figure>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"1430\" height=\"528\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture12.jpg\" alt=\"A screenshot of the inside of the patient portal, highlighting the &quot;forgot password&quot; link for students who forgot their passwords\" class=\"wp-image-4806\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture12.jpg 1430w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture12-300x111.jpg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture12-1024x378.jpg 1024w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture12-768x284.jpg 768w\" sizes=\"auto, (max-width: 1430px) 100vw, 1430px\" \/><\/figure>\n\n\n\n<figure><img loading=\"lazy\" decoding=\"async\" width=\"1430\" height=\"495\" src=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture13.jpg\" alt=\"A pop up window titled &quot;forgot password&quot; with fields for a student to fill out to reset their password\" class=\"wp-image-4807\" srcset=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture13.jpg 1430w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture13-300x104.jpg 300w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture13-1024x354.jpg 1024w, https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture13-768x266.jpg 768w\" sizes=\"auto, (max-width: 1430px) 100vw, 1430px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How Students Join a SHAW &#8211; Counseling Telehealth Session Check-in Steps 1. Log in to the UWM Student Health and Wellness Center Patient Portal (also linked on our website in the top menu bar) 2. Click Begin Appointment Check-in Process &hellip;<\/p>\n","protected":false},"author":35775,"featured_media":0,"parent":57,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","uwm_wg_additional_authors":[19720]},"class_list":["post-4788","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Student Health and Wellness Center<\/title>\n<meta name=\"description\" content=\"Access UWM Counseling telehealth easily with step\u2011by\u2011step sign\u2011in instructions for secure, convenient virtual care support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/wellness\/counseling\/telehealth-sign-in-instructions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Telehealth Sign In Instructions\" \/>\n<meta property=\"og:description\" content=\"Access UWM Counseling telehealth easily with step\u2011by\u2011step sign\u2011in instructions for secure, convenient virtual care support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uwm.edu\/wellness\/counseling\/telehealth-sign-in-instructions\/\" \/>\n<meta property=\"og:site_name\" content=\"Student Health and Wellness Center\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-26T17:03:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uwm.edu\/wellness\/wp-content\/uploads\/sites\/657\/2026\/02\/Picture1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"936\" \/>\n\t<meta property=\"og:image:height\" content=\"502\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/wellness\\\/counseling\\\/telehealth-sign-in-instructions\\\/\",\"url\":\"https:\\\/\\\/uwm.edu\\\/wellness\\\/counseling\\\/telehealth-sign-in-instructions\\\/\",\"name\":\"Telehealth Sign In Instructions - 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