A UCS crisis counselor is available Monday through Friday (9:00am – 4:00pm). Same day crisis sessions are reserved for students in high distress (see criteria below). Crisis sessions are intended to be brief (30 minutes) and focus on stabilization, short term problem solving, and identification of next steps. Please call 414-229-7429, option 2, during business hours.
UCS Crisis FAQ
Any of the the below criteria are required to qualify for a Counseling Services crisis session:
- I’m concerned about my ability to keep myself safe.
- I’m having thoughts of harming someone else.
- I am bothered by hearing or seeing things that others do not.
- I have experienced a traumatic event within the last month.
Counseling Services is a relatively small team of mental health professionals working to provide the best mental health care possible to over 24,000 students. Counseling Services has identified the above criteria for crisis sessions to focus our crisis response to those most in need and to protect ongoing service time so we can see more students and offer more diverse services.
If your current circumstances do not meet the above criteria for a crisis, you are still welcome to contact UCS but will not be able to been seen for a same day crisis session. In this scenario, UCS will reach out to you by phone within the next 24 hours (Mon-Fri) to provide support and explore next steps to connect you to any needed services or resources.
Crisis sessions are almost always in-person. In certain unique circumstances, when clinically appropriate, crisis intervention may happen over the phone or via Microsoft Teams. In all cases, contacting us via phone (414-229-7429, option 2) ahead of time will help expedite our response.
UCS is available to consult with faculty, staff, family and friends who are concerned about a UWM student. Within limits of confidentiality and expertise, we will assist in the process of obtaining counseling or other appropriate assistance for the student.
In addition to consultations with UCS, if you are a student, faculty or staff concerned about the well-being of another student please consider reaching out to Student Support Team (SST). The SST helps identify students who appear to be in distress and provides supportive intervention and guidance to members of the campus community. Common reporting concerns include: barriers to learning, strained relationships, increasing anxiety, alcohol/drug problems, financial difficulties, depression, and difficulty concentrating and/or lack of motivation. Click here if you would like to make a report to contact the SST.
If UCS is closed or you need help finding crisis resources in the community, please utilize any of the following options.
UW Mental Health Support 24/7 – 888-531-2142
- 24/7 crisis support with a trained crisis responder
- Bilingual services in English and Spanish
- Call or Text (888) 531-2142
- Chat Send a chat in the UW Mental Health Support 24/7 Portal
National and Local Hotlines
- National Suicide Prevention Lifeline – 988
- HOPELINE (crisis textline) – Text Hopeline to 741741
- Veterans Crisis Line – 1-800-273-8255 (press 1)
- Trevor Lifeline (LGBTQ+) – 1-866-488-7386
- Milwaukee County Crisis Line – 414-257-7222
Wisconsin Crisis Lines by County
County Crisis Line Hours Other Info Ashland 866-317-9362 24/7 Crisis Center of Family Services Adams 888-552-6642 24/7 Northwest Connections Hotline Barron 888-552-6642 24/7 Northwest Connections Hotline Bayfield 866-317-9362 24/7 Crisis Center of Family Services Buffalo 888-552-6642 24/7 Northwest Connections Hotline Brown 920-436-8888 24/7 Burnett 888-636-6655 24/7 Calumet 920-849-1400 8-4:30 M-F After hrs: 920-849-9317 (Chilton) 920-832-4646 (Appleton) Chippewa 888-552-6642 24/7 Northwest Connections Hotline Clark 800-863-3560 24/7 Columbia 888-552-6642 24/7 Northwest Connections Hotline Crawford 888-552-6642 Northwest Connections Hotline Dane 608-280-2600 24/7 Dodge 920-386-4094 8-4:30 M-F After hours, 888-552-6642 (Northwest Connections Hotline) Door 920-746-2588 24/7 Douglas 715-392-8216 24/7 Dunn 888-552-6642 24/7 Northwest Connections Hotline Eau Claire 888-552-6642 24/7 Northwest Connections Hotline Florence 866-317-9362 24/7 Crisis Center of Family Services Fond du Lac 920-929-3535 24/7 Forest 888-299-1188 24/7 Grant 800-362-5717 24/7 Green 888-552-6642 24/7 Northwest Connections Hotline Green Lake 920-294-4070 8-4:30 M-F After hours: 920-294-4000 Iowa 800-362-5717 24/7 Iron 866-317-9362 24/7 Crisis Center of Family Services Jackson 888-552-6642 24/7 Northwest Connections Hotline Jefferson 920-674-3105 7:30-5:30 M-F After hours: 920-674-3105 follow prompts for after-hours intakes. Juneau 608-847-2400 Bus. Hrs. After hours: 608-847-6161 ask to speak to the on call crisis worker. Kenosha 262-657-7188 24/7 Kewaunee 920-255-1645 24/7 La Crosse 608-784-4357 24/7 Lafayette 888-552-6642 24/7 Northwest Connections Hotline Langlade 715-845-4326 24/7 North Central Health Care Lincoln 715-845-4326 North Central Health Care Manitowoc 920-683-4230 8-4:30 M-F After hours: 888-552-6642 (Northwest Connections Hotline) Marathon 715-845-4326 North Central Health Care Marinette 715-732-7760 24/7 Marquette 888-552-6642 24/7 Northwest Connections Hotline Menomonee 715-799-3861 24/7 Milwaukee 414-257-7222 24/7 Monroe 888-552-6642 24/7 Northwest Connections Hotline Oconto 920-834-7000 24/7 Oneida 888-299-1188 8-4 M-F St. Clare Hospital 920-846-3444/Oconto Co Sheriff 920- 834-6900 Outagamie 920-832-4646 24/7 Ozaukee 877-375-4043 24/7 Cope Hotline: ask for the Crisis on-call worker for Ozaukee County. Pepin 888-552-6642 24/7 Northwest Connections Hotline Pierce 888-552-6642 24/7 Northwest Connections Hotline Polk 888-552-6642 24/7 Northwest Connections Hotline Portage 866-317-9362 24/7 Price 866-317-9362 24/7 Racine 262-638-6741 24/7 Richland 888-552-6642 24/7 Northwest Connections Hotline Rock 608-757-5025 24/7 Rusk 715-532-2299 8-4 M-F After hours: 888-636-6655 Sauk 800-533-5692 24/7 Sawyer 866-317-9362 24/7 Crisis Center of Family Services Shawano 715-526-3240 24/7 Sheboygan 920-459-3151 24/7 St. Croix 888-552-6642 24/7 Northwest Connections Hotline Taylor 866-317-9362 24/7 Crisis Center of Family Services Trempealeau 888-552-6642 24/7 Northwest Connections Hotline Vernon 608-637-5210 8:30-4:30 M-F After hours Help Line 608-637-7007 Vilas 888-299-1188 24/7 Walworth 262-741-3200 24/7 7am-7pm press (3), 7pm-7am goes direct to crisis Washburn 888-860-0373 24/7 Washington 262-365-6565 24/7 Waukesha 262-548-7666 8-4:30 M-F After bus. Hours: 262-547-3388 Waupaca 715-258-6300 8-4 M-F After hours: 800-719-4418 Waushara 920-787-6618 8-4:30 M- After hours: 920-787-3321 Winnebago 920-722-7707 24/7 Alt# 920-233-7707 Wood 715-384-5555 24/7 Marshfield and surrounding. 715-421-2345 WI Rapids and surrounding