{"id":11522,"date":"2026-07-01T14:43:44","date_gmt":"2026-07-01T19:43:44","guid":{"rendered":"https:\/\/uwm.edu\/ties\/?p=11522"},"modified":"2026-08-06T13:42:56","modified_gmt":"2026-08-06T18:42:56","slug":"ivanti-neurons","status":"publish","type":"post","link":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/","title":{"rendered":"Ivanti Neurons"},"content":{"rendered":"\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"684\" height=\"292\" src=\"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png\" alt=\"Ivanti Neurons Logo\" class=\"wp-image-11523\" style=\"width:auto;height:150px\" srcset=\"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png 684w, https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons-300x128.png 300w\" sizes=\"auto, (max-width: 684px) 100vw, 684px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Ivanti Neurons<\/strong> is UWM\u2019s enterprise IT service management platform, providing a centralized system for submitting, tracking, and resolving technology support requests across the university. UWM IT uses Ivanti Neurons to manage Help Desk incidents, service requests, and self-service resources, giving students, faculty, and staff a streamlined way to access technical support. Through the platform\u2019s self-service portal, users can request services, report issues, track ticket status, and access knowledge base articles, improving both efficiency and transparency in IT operations. By standardizing service delivery and workflow management, Ivanti Neurons helps UWM provide timely, consistent, and accountable technology support across the campus community.<\/p>\n\n\n\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-features\">Features<\/h2>\n\n\n\n<ul class=\"wp-block-list uwm-c-list--cleanlist\">\n<li><strong>Unified Endpoint Management<\/strong> &#8211; Manage and secure Windows, macOS, iOS, Android, Linux, and other devices from a single platform, helping UWM IT staff maintain consistent control across campus-owned endpoints.<\/li>\n\n\n\n<li><strong>Real-Time Device Discovery and Asset Visibility<\/strong> &#8211; Automatically discover and inventory devices across the university environment, providing accurate information about hardware, software, and endpoint status.<\/li>\n\n\n\n<li><strong>Automated Patch and Security Management<\/strong> &#8211; Deploy operating system and application updates, monitor compliance, and reduce security risks through centralized patch management and reporting.<\/li>\n\n\n\n<li><strong>Policy Enforcement and Compliance Management<\/strong> &#8211; Apply security policies, manage device configurations, and ensure only compliant devices can access university resources, supporting institutional security requirements.<\/li>\n\n\n\n<li><strong>Lifecycle Management for Campus Devices<\/strong> &#8211; Support the full device lifecycle\u2014from provisioning and onboarding to retirement\u2014helping UWM IT staff efficiently manage computers and mobile devices across campus.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\">\n<div class=\"uwm-l-buttons--full\">\n<a class=\"uwm-c-button uwm-c-button--full uwm-u-mb-20\" href=\"https:\/\/uwm-amc.ivanticloud.com\/Default.aspx?NoDefaultProvider=True\" rel=\"\">Log in to Ivanti Neurons<\/a>\n<\/div>\n\n\n\n<div class=\"uwm-p-card uwm-p-card--gold uwm-u-mb-40\"><div class=\"uwm-p-card--body\"><div class=\"uwm-p-card--content\">\n<h2 class=\"wp-block-heading size-h3\" id=\"h-available-to\">Available To<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Faculty, staff, and students<\/p>\n\n\n\n<h2 class=\"wp-block-heading size-h3\" id=\"h-get-started\">Get Started<\/h2>\n\n\n\n<ul class=\"wp-block-list uwm-c-list--link-arrow\">\n<li><a href=\"https:\/\/www.ivanti.com\/support\/customer-center\">Ivanti Customer Center<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.ivanti.com\/ht\/help\/en_US\/ISM\/2026\/admin-user\/Content\/Common\/LandingPage.htm\">Admin and User Help<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/help.ivanti.com\/ht\/help\/en_US\/ISM\/2026\/self\/Content\/Self-Service\/Self-Service-How-do-I.htm\">Self-Service How Do I?<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading size-h3\" id=\"h-get-help\">Get Help<\/h2>\n\n\n\n<ul class=\"wp-block-list uwm-c-list--link-arrow\">\n<li><a href=\"https:\/\/uwm.edu\/information-technology\/help\/\">Request Help<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Submit, track, and manage IT support requests.<\/p>\n","protected":false},"author":219,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":"","uwm_wg_additional_authors":[]},"categories":[254,1],"tags":[],"class_list":["post-11522","post","type-post","status-publish","format-standard","hentry","category-approval","category-updates"],"uwm_unpublish_requested":false,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technology Integration &amp; Engagement Services<\/title>\n<meta name=\"description\" content=\"Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\/7.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/ties\/ivanti-neurons\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ivanti Neurons\" \/>\n<meta property=\"og:description\" content=\"Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\/7.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uwm.edu\/ties\/ivanti-neurons\/\" \/>\n<meta property=\"og:site_name\" content=\"Technology Integration &amp; Engagement Services\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-01T19:43:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-06T18:42:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png\" \/>\n\t<meta property=\"og:image:width\" content=\"684\" \/>\n\t<meta property=\"og:image:height\" content=\"292\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Robert D Meyer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robert D Meyer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/\"},\"author\":{\"name\":\"Robert D Meyer\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/#\\\/schema\\\/person\\\/cf57f15bb4a6ee148459abeef9dab312\"},\"headline\":\"Ivanti Neurons\",\"datePublished\":\"2026-07-01T19:43:44+00:00\",\"dateModified\":\"2026-08-06T18:42:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/\"},\"wordCount\":265,\"image\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/wp-content\\\/uploads\\\/sites\\\/39\\\/2026\\\/07\\\/ivanti-neurons.png\",\"articleSection\":[\"Approval Required\",\"Technology Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/\",\"url\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/\",\"name\":\"Ivanti Neurons - Technology Integration &amp; Engagement Services\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/wp-content\\\/uploads\\\/sites\\\/39\\\/2026\\\/07\\\/ivanti-neurons.png\",\"datePublished\":\"2026-07-01T19:43:44+00:00\",\"dateModified\":\"2026-08-06T18:42:56+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/#\\\/schema\\\/person\\\/cf57f15bb4a6ee148459abeef9dab312\"},\"description\":\"Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\\\/7.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#primaryimage\",\"url\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/wp-content\\\/uploads\\\/sites\\\/39\\\/2026\\\/07\\\/ivanti-neurons.png\",\"contentUrl\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/wp-content\\\/uploads\\\/sites\\\/39\\\/2026\\\/07\\\/ivanti-neurons.png\",\"width\":684,\"height\":292},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/ivanti-neurons\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ivanti Neurons\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/#website\",\"url\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/\",\"name\":\"Technology Integration &amp; Engagement Services\",\"description\":\"\",\"alternateName\":\"TIES\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/#\\\/schema\\\/person\\\/cf57f15bb4a6ee148459abeef9dab312\",\"name\":\"Robert D Meyer\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1a3f2b95d10c01f3bdaed8300db826654d9dd8173073bf6bac133221dd19f37?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1a3f2b95d10c01f3bdaed8300db826654d9dd8173073bf6bac133221dd19f37?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f1a3f2b95d10c01f3bdaed8300db826654d9dd8173073bf6bac133221dd19f37?s=96&d=mm&r=g\",\"caption\":\"Robert D Meyer\"},\"url\":\"https:\\\/\\\/uwm.edu\\\/ties\\\/author\\\/rmeyeruwm-edu\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Technology Integration &amp; Engagement Services","description":"Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\/7.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/","og_locale":"en_US","og_type":"article","og_title":"Ivanti Neurons","og_description":"Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\/7.","og_url":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/","og_site_name":"Technology Integration &amp; Engagement Services","article_published_time":"2026-07-01T19:43:44+00:00","article_modified_time":"2026-08-06T18:42:56+00:00","og_image":[{"width":684,"height":292,"url":"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png","type":"image\/png"}],"author":"Robert D Meyer","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Robert D Meyer","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#article","isPartOf":{"@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/"},"author":{"name":"Robert D Meyer","@id":"https:\/\/uwm.edu\/ties\/#\/schema\/person\/cf57f15bb4a6ee148459abeef9dab312"},"headline":"Ivanti Neurons","datePublished":"2026-07-01T19:43:44+00:00","dateModified":"2026-08-06T18:42:56+00:00","mainEntityOfPage":{"@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/"},"wordCount":265,"image":{"@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#primaryimage"},"thumbnailUrl":"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png","articleSection":["Approval Required","Technology Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/","url":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/","name":"Ivanti Neurons - Technology Integration &amp; Engagement Services","isPartOf":{"@id":"https:\/\/uwm.edu\/ties\/#website"},"primaryImageOfPage":{"@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#primaryimage"},"image":{"@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#primaryimage"},"thumbnailUrl":"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png","datePublished":"2026-07-01T19:43:44+00:00","dateModified":"2026-08-06T18:42:56+00:00","author":{"@id":"https:\/\/uwm.edu\/ties\/#\/schema\/person\/cf57f15bb4a6ee148459abeef9dab312"},"description":"Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\/7.","breadcrumb":{"@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/uwm.edu\/ties\/ivanti-neurons\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#primaryimage","url":"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png","contentUrl":"https:\/\/uwm.edu\/ties\/wp-content\/uploads\/sites\/39\/2026\/07\/ivanti-neurons.png","width":684,"height":292},{"@type":"BreadcrumbList","@id":"https:\/\/uwm.edu\/ties\/ivanti-neurons\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/uwm.edu\/ties\/"},{"@type":"ListItem","position":2,"name":"Ivanti Neurons"}]},{"@type":"WebSite","@id":"https:\/\/uwm.edu\/ties\/#website","url":"https:\/\/uwm.edu\/ties\/","name":"Technology Integration &amp; Engagement Services","description":"","alternateName":"TIES","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/uwm.edu\/ties\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/uwm.edu\/ties\/#\/schema\/person\/cf57f15bb4a6ee148459abeef9dab312","name":"Robert D Meyer","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f1a3f2b95d10c01f3bdaed8300db826654d9dd8173073bf6bac133221dd19f37?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f1a3f2b95d10c01f3bdaed8300db826654d9dd8173073bf6bac133221dd19f37?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f1a3f2b95d10c01f3bdaed8300db826654d9dd8173073bf6bac133221dd19f37?s=96&d=mm&r=g","caption":"Robert D Meyer"},"url":"https:\/\/uwm.edu\/ties\/author\/rmeyeruwm-edu\/"}]}},"acf":[],"meta_fields":{"_edit_lock":["1786041779:219"],"_edit_last":["219"],"_yoast_indexnow_last_ping":["1786041777"],"feat_img_video":[""],"feat_img_gallery":[""],"feat_img_caption":["feat-img-caption-on"],"breadcrumbs_display":["breadcrumbs-on"],"otp_nav_display":["otp-on-mobile"],"post_layout":["post-layout-theme"],"_yoast_wpseo_primary_category":["1"],"_yoast_wpseo_content_score":["60"],"_yoast_wpseo_focuskeywords":[""],"_yoast_wpseo_keywordsynonyms":[""],"_yoast_wpseo_estimated-reading-time-minutes":["2"],"_yoast_wpseo_metadesc":["Use Ivanti Neurons to submit IT requests, track support tickets, and access UWM technology services online fast anytime 24\/7."],"uwm_wg_additional_authors":["a:0:{}"]},"_links":{"self":[{"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/posts\/11522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/users\/219"}],"replies":[{"embeddable":true,"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/comments?post=11522"}],"version-history":[{"count":3,"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/posts\/11522\/revisions"}],"predecessor-version":[{"id":11990,"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/posts\/11522\/revisions\/11990"}],"wp:attachment":[{"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/media?parent=11522"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/categories?post=11522"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uwm.edu\/ties\/wp-json\/wp\/v2\/tags?post=11522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}