Infrastructure Monitoring (WhatsUp Gold)


The Infrastructure Monitoring service (also known as WhatsUp Gold) monitors the operational health of applications, servers, networking and other IT infrastructure components operated by University Information Technology Services and to alert IT staff of technical issues related to overcapacity, disk usage, memory and more. In addition to monitoring, the goals of this service are to provide one source for reliable and accurate information that can be used by professional IT staff to diagnose and resolve problems with IT infrastructure as well as archive monitoring data for historical reporting purposes.

Service Information

Service Access

Credentials Needed

An active ePantherID and password are required for access to this service.

Request Access

Access to the monitoring service is only available to University IT support staff. Contact uitsmonitoring-oper@uwm.edu to request authorization or inquire about different access levels.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp.

Scheduled Maintenance Window

The defined standing maintenance windows for WhatsUp Gold are Tuesday and Thursday from 3 a.m. to 7 a.m.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is available at uwm.edu/gettechhelp.

Applicable Policies Training and Documentation