Chat, Voice/Video Calling, Collaboration (Teams)


Microsoft Teams is an enterprise-wide collaboration suite that lives within UWM’s Office 365 environment.  At its core, Teams provides chat, audio calling, video calling, screen share, and more with individuals and groups outside of a team structure. Teams is available via web browser, desktop application, and mobile app. Key features of Teams include:

Chat

Chat is at the center of whatever you do in Teams. From individual chats with just one other person to group chats and conversations in channels—chat has you covered.

Meetings

Meetings in Teams include audio, video, and screen sharing. They are one of the key ways to collaborate in Teams.

Calling

UWM has an Enterprise Voice license which allows us to use the calling feature of Teams to call anyone from Teams, even if they are not using Teams. Teams allows faculty and staff at UWM to have their own phone number and access to key calling features, such as voicemail.

Teams utilizes a technology called VoIP  that converts your voice into a digital signal, allowing you to make a call directly from a computer, a  VoI P phone, or other data-driven devices. … You may also hear it referred to as IP telephony, internet telephony, broadband telephony, or broadband phone service.

Large Online Events

With Teams live events, you can broadcast video and meeting content to large online audiences.

Service Information

Service Access

Credentials Needed

This service uses multi-factor authentication to verify the identity of users. The user must have an active ePantherID and password and DUO to log in to this service.

Access Granted

Access is granted automatically only to those with an active ePantherID account.

Access Discontinuation

Access to this service is removed when an individual is no longer employed by UWM or no longer a current student at UWM.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp.

Scheduled Maintenance Window

UWM Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is available at uwm.edu/gettechhelp.

Getting Started

On the Web

Access Teams through the application launcher on your UWM Office 365 account at via supported browsers.

On Your Desktop

It is recommended that you use the Teams desktop application for full functionality. All UWM-managed computers have the Microsoft Teams client installed. The client is feature-rich and can be used for chat, meetings, phone calls, sharing files, etc.

Download the Mobile App

Take Teams on the go with the Teams mobile app for Apple iOS or Android from your mobile device’s app store or click the following link from a browser on your mobile device:  https://products.office.com/en-us/microsoft-teams/download-app

Sign In

Once you install the app, you will sign in to the application using your UWM ePantherID , ePantherID Password and Duo Two-Factor Authentication (2FA).

Applicable Policies Training and Documentation
The following information can help familiarize you with Microsoft Teams and prepare you to collaborate with other MS Teams users.

Additional Training Opportunities:

Microsoft:  Microsoft offers free instructor-led training webinars. See Instructor Led Training for Microsoft Teams  for a list of training topics and to register for sessions