Sponsored ePantherACCOUNT


UWM Faculty and staff can procure a Sponsored ePantherACCOUNT for non-UWM individuals who are affiliated with their department, projects or research and have legitimate business or academic need for university information technology (IT) services. Sponsored individuals with access to IT services through an ePantherACCOUNT are required to adhere to the Regents’ Policy on ‘Acceptable Use of Information Technology Resources’ as well as applicable laws and regulations.

By approving the request for a Sponsored ePantherACCOUNT, the faculty or staff member becomes a sponsor and agrees to the following:

  • The sponsor must have a legitimate reason for requesting an account for a guest.
  • The sponsor and their guest are required to provide accurate and valid contact information.
  • The sponsor is encouraged to set the guest affiliation for the shortest time possible, with the understanding that sponsorship and guest access to IT services may be renewed as long as the affiliation continues.
  • The sponsor is responsible for reporting when the guest affiliation has ended.
  • The sponsor is responsible for responding to notification of pending guest affiliation expiration so IT services are renewed without interruption or disabled to protect university resources.
  • The sponsor is responsible for identifying another sponsor if they intend to leave the university.

Service Information

Service Access

Credentials Needed

The PREP or authorized individual requesting a sponsored account must have an active ePantherID and password to log in to this service.

Access Granted

Once the request form is submitted, allow 2-4 business days for sponsored ePantherACCOUNT creation and notification.

Access Discontinuation

Access is discontinued once the sponsored ePantherACCOUNT reaches the end date submitted in the request form.

Service Availability

This service is available 24/7 except during maintenance periods and unscheduled network and server outages.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is available at uwm.edu/gettechhelp.

Getting Started

Procedure

The procedure used to request a Sponsored ePantherACCOUNT can vary depending on the services that the individual needs to access. The sponsor must have the following information before requesting a Sponsored ePantherACCOUNT:

  1. Legal name of the individual
  2. Date of birth of the individual
  3. Indication if the individual was a former student or employee of UWM
  4. Previous name if the individual was a former student or employee of UWM
  5. Reason/Justification for the request which may Include details to support the need for university IT services. Include name and type of outside business, program, educational institution or organization the guest is associated with. Include the guest’s role (employee, student, professor, member of, etc.) with their outside business, organization, etc. It may also Include a brief explanation of the guest’s main affiliation with UWM, such as clinical field instructor overseeing students, vendor contractor working on long-term campus project, researcher/collaborator assisting sponsor on research, volunteer with department, non-UWM student serving internship, member of a UWM-affiliated organization, consultant, etc.
  6. Category of sponsored guest:
    • Cooperative Urban Teacher: Cooperative Urban Teacher Education Program (CUTEP) participant from MATC leading to admission to UWM’s teacher education program.
    • Employee Special Account: PREPs or authorized individuals may submit Sponsored Guest Account requests for new employees if paperwork is delayed. The IAM Team will create accounts one (1) week prior to the individual’s start date. The account will expire after two (2) weeks if the paperwork is not submitted/completed.
    • Pre-College: Pre-College High School student or adult participating in GEAR-UP, Future Success, Quest, Veterans Upward Bound or other programs.
    • Sponsored Student: Sponsored student guest. May be used for previous UWM students attempting to re-enroll, providing access to facilitate making up an incomplete, or other reasons related to being a student. May include non-UWM students from other Higher Education Institutions or High School students in UWM-sponsored programs.
    • Special Housing: Special Housing Guest includes non-UWM students residing in UWM Residence Halls halls under special agreement with University Housing.
    • Upward Bound Math and Science: Upward Bound Math/Science program participant. An academic support pre-college program funded through the US Department of Education.
    • Upward Bound: Upward Bound program participant. A pre-college academic achievement program funded through US Department of Education, Federal TRIO Programs.
    • Visiting Scholar: Visiting Scholar, Researcher, Professor or Collaborator who will not be paid from the UW System appointment system.
    • Miscellaneous Sponsored: Miscellaneous sponsored guest includes (but is not limited to) contractor, volunteer, unpaid intern, community member serving a UWM program, UWM-affiliated community program participant, grant-funded UWM member, lump-sum paid UWM member and others not itemized here.

The Sponsored ePantherACCOUNT Request Form is for departmental use only to collect and process these requests for guests of sponsors.

New Instructor – Must use the Registrar’s Utilities application to submit new instructor requests.

Employee or Student requests may be denied:

  1. UWM campus computing accounts can only be provisioned for formally verified users. Accordingly, before a request for a new employee account can be implemented, all HR forms and paperwork must be:
    • completed;
    • approved by the Personnel Representative (PREP) of the prospective account holder’s division (school, college, or administrative department); and
    • entered by the UWM Campus’ Department of Human Resources.

    This process is necessary to ensure the security of vital campus systems and to prevent unintended user account duplication. Please contact your division’s Personnel Representative (PREP) for further information.

  2. PREPs or authorized individuals may submit Sponsored ePantherACCOUNT requests for new employees if paperwork is delayed. The IAM Team will create accounts one (1) week prior to the individual’s start date. The account will expire after two (2) weeks if the paperwork is not submitted / completed.
Applicable Policies Training and Documentation

Group Email Lists (pantherLIST)


pantherLIST is the University of Wisconsin–Milwaukee’s group email list service that allows customers to create and subscribe to email lists and manage their membership and settings. This service requires a Web browser for access.

The pantherLIST service has the following features:

  • Create and manage announcement lists for newsletters and announcements
  • Create and manage subscriber only lists
  • Create and manage un-moderated/open lists where anyone can post
  • Identify the email lists you are subscribed to and the email lists you own

The following Web browsers are recommended:

  • Firefox
  • Internet Explorer
  • Safari
  • Google Chrome

Service Information

Service Access

Credentials Needed

An active ePantherID and password are required for access.

Access Granted

Prospective students are given access to this service when fees are paid and notification is given in PAWS for eligibility to register for classes.

Faculty and staff are given access to this service when the hiring process is complete and the ePantherID and password are activated.

Access Discontinuation

Student access to this service is removed when a student has not registered for classes for the past two consecutive full semesters (fall and spring).

Faculty and staff access to this service is removed when an individual is no longer employed by or holds a sponsored affiliation with UWM.

Service Availability

This service is available 24/7 except during unscheduled outages.

Scheduled Maintenance Window

The defined standing maintenance windows for pantherLIST are Sunday from 3 a.m. to 11 a.m. and the first Tuesday of each month from 5 a.m. to 7 a.m.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is posted at ITStatus.uwm.edu.

Applicable Policies Training and Documentation

Security Information and Event Management (SIEM)


The Security Information and Event Management (SIEM) service is an implementation of Alienvault USM and Palo Alto Panorama used to monitor UWM network infrastructure, including Network Services and Identity and Access Management (IAM) systems and provide logging and reporting capabilities on credential use and credential systems. Additionally, it monitors a limited number of systems and devices which contain sensitive or confidential data. This service is primarily infrastructure in nature and not directly accessed by its customers.

Service Information

Service Access

Credentials Needed

An active ePantherID and password are required for access to this service.

Access Granted

Professional University IT staff who are authorized to access sensitive or confidential information can request access to this service, if needed.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages.

Applicable Policies

Building Access Control (Andover)


The Andover service provides electronic controls for many internal and external doors in University buildings located both on and off the Kenwood campus. These electronic door controls allow UWM students, faculty, and staff access to buildings and rooms using their UWM ID cards (PantherCards), or key cards/fobs distributed by their department, School/College, or unit. The Andover service also allows departments, Schools/Colleges and units to administer different levels of access for their faculty and staff based on various criteria including time of day, days of the week, location, and more.

Service Information

Service Access

Credentials Needed

A valid UWM ID card (PantherCard) with an RFID chip that has been granted access to specific Andover controlled doors.

Access Granted

Student access is granted when a student receives their PantherCard from the Department of Enrollment Management. All students can use their PantherCards for entry to the Golda Meir Library after-hours, in addition to other access granted based on their School/College, student employment, or other factors.

Faculty and staff access is granted when an employee is hired by the University and receives a UWM ID card (PantherCard). PantherCards or key cards/fobs provided by their department, School/College or unit, will require administrative set-up to apply the correct access levels for the employee based on their office location, hours, work assignment, and other criteria.

Access Discontinuation

Students’ access to this service is removed when they are no longer a student of the University. Faculty and staff access is removed at the discretion of their department, School/College or unit or upon no longer being employed by the University.

Service Availability

This service is available (i.e., controlling door access) 24/7 except during unscheduled outages. Individual access to certain doors may be restricted depending on access level and the schedules and policies established for that access level.

Applicable Policies

Survey Tool (Qualtrics)


The online survey tool, Qualtrics, is available for all members of the UWM community. The Qualtrics service has the following features:

  • Simple or complex online survey creation
  • Numerous different question types and customization options
  • Survey distribution to both UWM and public audiences
  • Survey response monitoring
  • Survey data reporting
  • Survey data download for analysis in other systems
  • Replacement for fillable, online PDFs used to collect information

The following Web browsers are recommended:

  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Apple Safari
  • Google Chrome

Service Information

Service Access

Credentials Needed

An active ePantherID and password are required for access.

Access Granted

Prospective students are given access to this service when fees are paid, and notification is given in PAWS for eligibility to register for classes.

Faculty, staff and those sponsored by a full-time faculty or staff are given access to this service when the hiring process is complete and the ePantherID and password are activated.

Access Discontinuation

Student access to this service is removed when a student has not registered for classes for the past two consecutive full semesters (fall and spring).

Employee access to this service is removed when an individual is no longer employed by or holds a sponsored affiliation with UWM.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is available at uwm.edu/gettechhelp. Maintenance of this service and its maintenance schedule are the responsibility of Qualtrics, Inc.

Applicable Policies Training and Documentation

File Transfer (FTP)


The FTP service provides a data transfer point (both incoming and outgoing) between UW–Milwaukee and UW–Madison utilizing the FTP file transfer protocol. Data is held temporarily so it can be accessed and transferred as needed by automated processes (managed mainly by Tidal IT Job Scheduling) and users with appropriate permissions in UITS, Human Resources, Enrollment Management, and other UWM departments. Much of this data is used by other IT services including D2L, PAWS, HRS, SFS, pantherLIST, UWM Active Directory and others.

This service and the data it transmits are only accessible to UW–Milwaukee and UW–Madison staff with the appropriate permissions.

Service Information

Service Access

Credentials Needed

An active ePantherID and password are required for access to this service.

Client Access

Staff access this service using an approved FTP client.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is available at uwm.edu/gettechhelp.

Applicable Policies

Audio Visual (AV) Conferencing


The AV Conferencing service provides video or phone conferencing capabilities for distance learning classes, conferences, meetings and other UWM events. AV Conferencing provides the ability for groups of people in more than one location (whether on or off campus) to synchronously communicate with each other using the Internet or a telephone line. CTS Classroom Services offers many different options and configurations to meet the unique needs of events requiring A/V conferencing capabilities. Classroom Services staff will also provide, set up and assist with the usage of equipment as needed.

Service Information

Service Access

Credentials Needed

No credentials are required for access to this service.

Classroom and Podium Access

Most classrooms require a key for entry but are unlocked by Classroom Services staff. Most classroom podia and control systems also require a key or access code to unlock. Classroom Services can unlock these resources or provide customers with the necessary key or access code.

Service Availability

Classroom Services’ hours of operation during academic sessions are as follows:

  • Monday through Thursday: 8 a.m. to 9 p.m.
  • Friday: 8 a.m. to 6 p.m.
  • Saturday: 8 a.m. to 12:00 p.m. (noon)

Hours of operation may differ when academic classes are not in session.

Applicable Policies Training and Documentation

Operational Data Store (ODS)


The Student Administration Operational Data Store (ODS) serves as the integration hub to student administration data residing either in the PAWS system or the student RDS warehouse by providing near real-time access to small amounts of strategic information needed for various online applications and Web pages. The ODS reduces the overhead on the PAWS system, can provide more timely information than the RDS Warehouse, is crafted in a transactional nature to provide high throughput and can be customized to meet the needs of projects or applications that require access.

Service Information

Service Access

Requesting Access

Data custodians grant individuals access to the ODS. The required permissions and access levels differ depending on the needs of those requiring access. To request access to the ODS or to inquire about design/consultation services for a project or application that requires access, email the Data and Information Administration team at uits-datainfo@uwm.edu.

Employee Access Discontinuation

Access to this service is removed when an individual is no longer employed by UWM or access discontinuation is requested by a data custodian.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages. For information about timeframes when service is unavailable, visit uwm.edu/gettechhelp.

Scheduled Maintenance Window

System server maintenance occurs quarterly. Oracle critical patch updates are applied quarterly.

Scheduled or Unplanned Outages

Information about scheduled or unplanned outages is available at uwm.edu/gettechhelp.

Applicable Policies

Auxiliary Services Cash Reporting

The Auxiliary Services (AUX) Cash Reporting service is an online financial reporting application used for Auxiliary Services’ deposits used campus wide. This service allows vault tellers in Auxiliary Services to enter cash deposits and accountants in Business & Financial Services to verify against receipts and run reports on a daily basis.

Service Information

Service Access

Authorization

Authorization is required for access to the Cherwell Service Management service and is only available to UWM professional IT staff. Contact cherwell-support@uwm.edu to request individual or departmental authorization.

Credentials Needed

Only authorized users with an active ePantherID and password have access to this service.

Access Granted

Access to this service is granted to customers when they are hired and/or their job duties require access to the application. Access is granted by Brian Blase (bkblase@uwm.edu).

Access Discontinuation

Access to this service is discontinued when staff are no longer employed by UWM or their job duties no longer require access to the application. Access is discontinued by Brian Blase (bkblase@uwm.edu).

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages.

Applicable Policies

Student Job Interview Preparation (Big Interview)

Big Interview Logo Image
Student can use Big Interview to learn and practice their interview skills, whether they are interviewing for a job or graduate school. Big Interview is not just about training. It allows students to get hands-on practice with mock interviews tailored to their specific industry, job and experience level.

Big Interview is a cloud-based service that runs primarily on HTML5 in a Web browser.

Web Browsers

The following web browsers, stable release, are supported:

  • Google Chrome Preferred for the best experience possible
  • Mozilla Firefox
  • Microsoft Edge
  • Safari (You will need to enable adobe flash player)

3rd party browser plugins (specifically adblockers and script-blockers) can interfere with your Big Interview experience.

Operating Systems

The following computer operating systems are supported:

  • Microsoft Windows 7 or higher
  • Apple Mac OS X v10.12 (“Sierra”) or higher

Make sure your computer meets or exceeds the minimum hardware requirements for your operating system (Windows or Mac OS X).

Mobile and Tablet Recording

Big Interview has a mobile app that permits recording available on the:

  • Apple App Store
  • Android – Google Play Store

On tablet web browsers, most of the site is compatible. However mobile and tablet web browsers do not currently support in-browser recording (like on desktop browsers).

Connection Speed

For reliable video/audio recording, please make sure you have a consistent upload speed of at least 2Mbps.

Service Information

Service Access

Credentials Needed

A separate Big Interview login is created during registration and required to use the service.

Access Granted

Students must first register to create a Big Interview account using their @uwm.edu email address. This is used for one-time verification purposes. Students will also receive a confirmation email at this address once to verify they are a member of UWM.

  1. Go to the UWM Big Interview site and click “Register”.
  2. Enter your school email address, name, and password, and click “Create my Account”
  3. Log in and start using Big Interview.

Access Discontinuation

Access to this service is removed when an individual graduates or is no longer a current student at UWM.

Service Availability

This service is available 24/7 except during scheduled maintenance periods and unscheduled outages.

Applicable Policies Training and Documentation
Big Interview provides a tour and other training once a student completes the account registration and is verified.