New UWM IT Procurement Practice

UWM has a new practice relating to IT procurement. To best address the campus’ growing information technology needs, all information technology-related procurement requests will go through the same standardized process to determine the best route for the purchase.  This new streamlined process gives the campus a… Read More

Get Help Remotely using BeyondTrust

For your safety and convenience, IT support at UWM can now offer support remotely using BeyondTrust.

This tool allows you to remotely show your screen to IT support staff. Support can control the keyboard and mouse remotely to solve issues right away.

The UWM community can now receive remote support on nearly any computer connected to the internet. BeyondTrust has already been used to help UWM staff and students over 1,000 times, even when they were travelling across the country!

Have an IT problem? Contact IT Support! You might join us for a BeyondTrust session soon.

NOTE: Hackers have been known to impersonate UWM IT support to gain access to our computers. Be careful who you allow to connect to your computer. If anyone asks you to connect to a “remote support” session using a different tool, such as LogMeIn or TeamViewer, do not accept the invitation!

 

Introducing JAMF Connect

UWM is rolling out a new way to log into Macs. The new JAMF Connect system will make it easier to work remotely on a Mac and stay connected to UWM systems.  To upgrade, launch Self Service and click on Jamf Connect. The upgrade… Read More

UWM Instructional Technology Survey

Campus Technology Support (CTS) and the Center for Excellence in Teaching and Learning (CETL) would like to better understand the instructional technology needs you may have for the upcoming semester. The survey is open to all UWM Instructors and responses… Read More