UWM has a new practice relating to IT procurement. To best address the campus’ growing information technology needs, all information technology-related procurement requests will go through the same standardized process to determine the best route for the purchase. This new streamlined process gives the campus a… Read More
In June of 2020, the Calling feature was added to Microsoft Teams for UWM faculty and staff. This was the first step in a major telephony project for UWM – uniting all communication tools under one platform (Office 365) and… Read More
Check out our list of on-campus technology resources available for use this semester! UWM Help Desk The UWM Help Desk walk-in location in the Library Learning Commons will be open this fall! Visit their webpage to find their fall hours… Read More
UWM’s Human Resource System (HRS) is the repository for employee information such as their office location, phone number, etc. This is a self-service system, which means individual users can update their information at any time. If you recently received a… Read More
For your safety and convenience, IT support at UWM can now offer support remotely using BeyondTrust.
This tool allows you to remotely show your screen to IT support staff. Support can control the keyboard and mouse remotely to solve issues right away.
The UWM community can now receive remote support on nearly any computer connected to the internet. BeyondTrust has already been used to help UWM staff and students over 1,000 times, even when they were travelling across the country!
Have an IT problem? Contact IT Support! You might join us for a BeyondTrust session soon.
NOTE: Hackers have been known to impersonate UWM IT support to gain access to our computers. Be careful who you allow to connect to your computer. If anyone asks you to connect to a “remote support” session using a different tool, such as LogMeIn or TeamViewer, do not accept the invitation!
UWM is rolling out a new way to log into Macs. The new JAMF Connect system will make it easier to work remotely on a Mac and stay connected to UWM systems. To upgrade, launch Self Service and click on Jamf Connect. The upgrade… Read More
For your safety and convenience, UWM can now offer home shipping options on many IT hardware purchases. You can begin an IT purchase request using the Purchase Request Form. The form will now prompt you to indicate whether you are… Read More
Faculty and staff who had a voicemail box on their individual phone line will have until August 28, 2020 to listen to voicemail messages. On August 28, the service will be cut off and you will no longer have access… Read More
Campus Technology Support (CTS) and the Center for Excellence in Teaching and Learning (CETL) would like to better understand the instructional technology needs you may have for the upcoming semester. The survey is open to all UWM Instructors and responses… Read More
Don’t take the bait! Scammers send an email message in an attempt to trick you into revealing personal information that can be used to commit fraud, a practice commonly known as phishing. How to spot it: Spelling and grammar mistakes… Read More