{"id":192,"date":"2024-11-12T13:14:13","date_gmt":"2024-11-12T19:14:13","guid":{"rendered":"https:\/\/uwm.edu\/swapp\/?page_id=192"},"modified":"2026-04-30T13:11:09","modified_gmt":"2026-04-30T18:11:09","slug":"about","status":"publish","type":"page","link":"https:\/\/uwm.edu\/swapp\/about\/","title":{"rendered":"About"},"content":{"rendered":"\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<h2 class=\"wp-block-heading\" id=\"h-account\">Account<\/h2>\n\n\n\n<p>A hosting account is defined as a web accessible directory within the UWM Shared Hosting environment.<\/p>\n\n\n\n<p>Each hosting account also receives access to a UWM Shared Hosting source code repository. Each repository will be given access to development, beta and production environments. These environments are for developing\/testing content before production release, as well as hosting of a production ready release.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-account-cancellation\">Account Cancellation<\/h2>\n\n\n\n<p>To cancel an account please contact the UWM Shared Hosting administrative team at <a href=\"mailto:web-hosting@uwm.edu\">web-hosting@uwm.edu<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-availability\">Availability<\/h2>\n\n\n\n<p>Production UWM Shared Hosting applications are available 24&#215;7, except during scheduled maintenance windows (listed below). UWM Shared Hosting is hosted on a secure, virtualized, firewalled, high-availability architecture with redundancy in all components, 24&#215;7 automated remote monitoring, 24&#215;7 on-call support staff, and nightly data backups for functionality required to deliver content and interactivity to UWM Shared Hosting site visitors.<\/p>\n\n\n\n<p>The UWM Shared Hosting environment maintenance windows are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Production: Thursdays 5:00AM to 7:00AM<\/li>\n\n\n\n<li>Beta: Tuesdays 5:00AM to 7:00AM<\/li>\n\n\n\n<li>Development: Mondays 5:00AM to 7:00AM<\/li>\n\n\n\n<li>Utility Servers: Friday 5:00AM to 7:00AM<\/li>\n<\/ul>\n\n\n\n<p>Any unscheduled or emergency outages will be announced to UWM Shared Hosting administrators and developers via email and posted at\u202f<a href=\"http:\/\/uwm.edu\/outages\">http:\/\/uwm.edu\/outages<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-cost-charges\">Cost \/ Charges<\/h2>\n\n\n\n<p>There are no charges associated with the use of this campus service when using it at standard service levels as defined in this document. If a requested use of the UWM Shared Hosting environment is determined to be non-standard (by the UWM Shared Hosting administrative team) there may be a cost associated with use. Any costs\/charges will be determined between the school\/college\/division\/department, and the UWM Shared Hosting administrative team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-development-assistance\">Development Assistance<\/h2>\n\n\n\n<p>Schools\/Colleges\/Divisions\/Departments interested in partnering with a developer can contact the UWM Shared Hosting administrative team at web-hosting@uwm.edu with a detailed description of the assistance needed. We will put you in touch with the most appropriate development group for an assessment of needs. Assistance is not guaranteed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-policies\">Policies<\/h2>\n\n\n\n<p>Designated UWM Shared Hosting developer:\u202fAll applications are required to have an identified UWM Shared Hosting developer (owner) who is a full-time employee of the university. A secondary UWM Shared Hosting developer is highly recommended.<\/p>\n\n\n\n<p>Designated UWM Shared Hosting Department: All applications are required to have an identified UWM Shared Hosting department (group owner).<\/p>\n\n\n\n<p>Service Integrity &amp; Availability:\u202fAny code, content or functionality that compromises service or data security, performance or availability is subject to removal at the discretion of the UWM Shared Hosting administrative team.<\/p>\n\n\n\n<p>We reserve the right to remove a website or application if the website or application compromises the confidentiality, integrity, or availability of University data or information systems; violates University policies or laws that govern the use of University data; or performs a function that is inappropriate for a non-restricted data environment (UWM Shared Hosting service has a dedicated restricted hosting environment). Examples of inappropriate use of this service include, but are not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Security issues resulting from software flaws<\/li>\n\n\n\n<li>Site neglect and failure to apply security patches<\/li>\n\n\n\n<li>Spam or other inappropriate commercial activity<\/li>\n<\/ul>\n\n\n\n<p>Applicable University Policies:\u202fUWM Shared Hosting Administrators, editors and Web developers using UWM\u2019s UWM Shared Hosting service are bound by UWM\u2019s\u202f<a href=\"http:\/\/\">Acceptable Use Policy<\/a>\u202fand\u202f<a href=\"http:\/\/\">Information Security Policy<\/a>.<\/p>\n\n\n\n<p>Disallowed Data Classifications:\u202fUWM Shared Hosting shall not be used store, collect or transmit sensitive information, including SSNs, PCI (credit card) information, or HIPAA information. For more information about data in the aforementioned classifications, see UWM Information Security\u202f<a href=\"http:\/\/\">Guidelines, Policies &amp; Standards<\/a>.<\/p>\n\n\n\n<p>Credit Card Acceptance:\u202fUWM Shared Hosting applications can connect to 3rd party payment gateways for online payment processing. All credit card payment processing must abide by UWM\u2019s\u202f<a href=\"http:\/\/\">Credit Card Acceptance<\/a>\u202fprocedures, and be approved by the UWM Credit Card Acceptance Committee.<\/p>\n\n\n\n<p>Web Accessibility:\u202fAll sites and blogs are required to be accessible to people with disabilities, per\u202f<a href=\"http:\/\/\">Section 508 Laws<\/a>. For information on Web accessibility, see the World Wide Web Consortium\u2019s (W3C)\u202f<a href=\"http:\/\/\">Introduction to Web Accessibility<\/a>.<\/p>\n\n\n\n<p>Authentication:\u202fAll access to UWM Shared Hosting applications to be provided via UWM ePantherID are limited to using UWM\u2019s 1Login service. Individuals who are not members of UWM (e.g. vendor or contractor) may <a href=\"https:\/\/uwm.edu\/technology\/digital-id\/\">apply for a Sponsored Guest ePanther ID account<\/a>. Authentication for users outside of UWM members and guests is allowed but must follow best practices as defined within UWM Shared Hosting Developer documentation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-questions\">Questions<\/h2>\n\n\n\n<p>If you have any questions regarding UWM Shared Hosting please send email to <a href=\"mailto:web-hosting@uwm.edu\">web-hosting@uwm.edu<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-responsibilities\">Responsibilities<\/h2>\n\n\n\n<p>UWM Shared Hosting is responsible for maintaining a stable environment for application development and web access.<\/p>\n\n\n\n<p>Content:\u202fCustomers are responsible for all the content of their site(s) and all web application development, including testing and troubleshooting.<\/p>\n\n\n\n<p>UWM Shared Hosting Updates:\u202fAs part of the UWM Shared Hosting managed software update cycle updates, additions and retirements will be performed first on UWM Shared Hosting beta and development environments, then on the UWM Shared Hosting production environment.<\/p>\n\n\n\n<p>UWM Shared Hosting core software updates, updates and removals: All changes will be communicated to UWM Shared Hosting administrators and developers prior to changes being performed. While changes are in place on the beta and development environments, UWM Shared Hosting administrators and developers are responsible for reviewing and testing their applications, and for providing feedback and issue reports to the UWM Shared Hosting administrative team. The duration of the non-production environments review and testing period will be commensurate to the scope and impact of the change. After review and testing concludes, changes will be applied to the production environment.<\/p>\n\n\n\n<p>Curation of the updates to UWM Shared Hosting core software may require UWM Shared Hosting administrators and developers to adjust their applications to accommodate changes in available functionality, including switching to alternate solutions. Designated application developers and departments are responsible for these changes within their applications, unless noted by the UWM Shared Hosting administrative team. Scheduled time for switching will be commensurate to the scope and impact of the work required to switch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-changes-to-service-level-agreement\">Changes to Service Level Agreement<\/h2>\n\n\n\n<p>This Service Level Agreement is subject to change, as required by applicable UWM policies, procedures, guidelines, operational support requirements\u202fand security requirements. You will be notified in advance of any changes to this Service Level Agreement. By using UWM\u2019s Shared Hosting service, you are accepting this Service Level Agreement.<\/p>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\"><div class=\"uwm-block-otp-nav \"><\/div>\n\n\n<p><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1651,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-192","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UWM Shared Web Application Hosting<\/title>\n<meta name=\"description\" content=\"Learn about UWM\u2019s Shared Web Application Hosting, offering secure, reliable environments for developing and deploying web apps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/swapp\/about\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About\" \/>\n<meta property=\"og:description\" content=\"Learn about UWM\u2019s Shared Web Application Hosting, offering secure, reliable environments for developing and deploying web apps.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uwm.edu\/swapp\/about\/\" \/>\n<meta property=\"og:site_name\" content=\"UWM Shared Web Application Hosting\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-30T18:11:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/uwm.edu\\\/swapp\\\/about\\\/\",\"url\":\"https:\\\/\\\/uwm.edu\\\/swapp\\\/about\\\/\",\"name\":\"About - 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