John Dugan, Ph.D.
John has been in the field of usability and user experience design for more than 20 years. He first was introduced to Human-Computer Interaction (HCI) in the early ’90s while working for a U.S. Air Force defense contractor. He holds a doctorate in psychology that focuses on HCI, measurement, and statistics. After leaving academia he has worked for a host of different companies across a swath of industries ranging for large IT consulting firms, globally recognized Internet companies, banks and retailers. During this whole time he has always kept one thing in mind and that is, the only way to make a truly great experience is to put the user/customer at the center of the development process.