Bob Waite is the senior account manager for IMPACT, Inc. located in Milwaukee. Bob began his service with IMPACT as a volunteer with the Underground Switchboard (a predecessor hotline) in 1985. In 1997, Bob was hired by IMPACT where he has also served as their volunteer coordinator, Information & Resource program director and 2-1-1 program director. Bob is a member of the Board of Directors for 2-1-1 Wisconsin and co-chair of the 2-1-1 Wisconsin Operations Council. In addition, Bob is active in a number of coalitions, initiatives and work groups in Wisconsin and the U.S.