Director, Small Business Development Center

The Small Business Development Center (SBDC) in the School of Continuing Education at the University of Wisconsin-Milwaukee is looking for a hands-on, energetic, organized, and detail oriented individual to join a team of professionals in a dynamic educational environment. The center’s mission is to help entrepreneurs start and grow businesses through exceptional continuing education programs, advising both startup and existing small businesses within the three-county, Milwaukee/Washington/Ozaukee region. The School of Continuing Education is located in Downtown, Milwaukee.

The Director of the Small Business Development Center (SBDC) needs to be the main driver in providing quality consulting and positive client outcomes, and is expected to lead by example. Quality business management experience, especially with mature existing businesses, will be invaluable to coach and train business consulting staff to succeed and acquire relevant skills needed to work more effectively with existing firms. Professional demeanor and appearance are expected while implementing a plan of action for small business activities, conferences and educational opportunities that will bridge UWM and SCE resources with the business community throughout Southeast Wisconsin. This position reports to the Provost’s Deputy for Continuing Education.

This is a non-teaching academic staff position, fixed term, 100% appointment. This position has excellent fringe benefits including four weeks annual vacation. This position is supported by grant funding.

CORE RESPONSIBILITIES

Business Consulting/Advising Responsibilities

  • Conduct face-to-face and remote business consulting to individuals and businesses within the region. Ensure follow-up after each consulting session or educational offering to facilitate problem solving and expanding opportunities associated with their business needs.
  • Provide resources for startup, financing, business planning and marketing to clients
  • Use SBDC best practices when working with clients to ensure quality service.
  • Maintain a regional network of service providers and expert trainers to enhance outcomes for clients.
  • Provide University resources with the goal of strengthening Southeastern Wisconsin small businesses.
  • Recruit and train ad hoc consultants and staff. Assign client cases to staff. Process paperwork and counseling notes.
  • Enter client data and track impact data.
  • Manage data lists for impact. Share success stories.
  • Work to meet metrics set by the SBA directed by WI-SBDC to maintain funding.

Administrative Responsibilities

  • Provide administrative/operational leadership for SBDC that includes program and service planning, development, and implementation by working with the Outreach Program Managers, SBDC counseling staff, and SBDC support staff.
  • Collaborate with UWM Sponsored Programs and Accounting to develop and manage the SBDC budget and required supporting documents for submission to SBA. This includes grant management, projecting expenses for ad hoc counselors and staff, SBDC reference/resource materials, professional development, special promotions, and managing program revenue.
  • Ensure all documentation and policies are compliant with UWM and SBA requirements.
  • Supervise SBDC staff and ad hoc business counselors (i.e. independent contractors). Complete all paperwork associated with supervision, oversee training, create and distribute assignments, schedule, approve timesheets, and conduct annual performance and supplementary reviews.
  • Serve as the primary contact to the media relative to UWM SBDC activities.
  • Develop and implement SBDC marketing strategies including: stakeholder communications, reports, slide presentations, newsletters, website, and brochures.
  • Serve as primary liaison with the SBDC State Administrative Office.
  • Prepare and submit in a timely manner all administrative reports required by SBDC Administrative Unit and UW Extended Campus. Respond to inquiries regarding activity, strategic planning and analysis, initiatives, and marketing.
  • Attend and participate in SBDC meetings and monthly teleconferences.
  • Lead and supervise SBDC Student Staff/Interns

SBDC Milwaukee Consulting Staff Coaching and Management

  • Coach consulting staff and provide recognition for quality client work.
  • Work with consulting staff to problem solve for clients.
  • Monitor consulting client work and recordkeeping to ensure it is meeting WI SBDC standards.
  • Create a positive and supportive environment to facilitate productive and engaged staff.

Stakeholder and Community Outreach

  • Regularly network with internal and external stakeholders to promote the SBDC.
  • Work with local city and county economic and community development organizations including, but not limited to, local Chambers of Commerce, the Wisconsin Women’s Business Initiative Corp (WWBIC), the Wisconsin Business Development (WBD), and the Wisconsin Procurement Institute (WPI) to leverage resources and create an integrated array of programs and services for business owners and professionals.
  • Develop relationships with local small business lenders at banks and credit unions to encourage client referrals for assisting with business plans or financial projections as a step towards securing funding.
  • Representing UWM and SCE SBDC, make public presentations upon request on topics related to small business, SBDC programs/services, and UW entrepreneurship activities.
  • Attend events within the region to promote services offered by SBDC.
  • Participate in key economic development and community organizations, serving on committees and teams when appropriate.

QUALIFICATIONS OF IDEAL CANDIDATE:

REQUIRED

  • Bachelor’s degree in Business Management, Accounting, Finance, or Related Field
  • A minimum of six years of progressively responsible professional experience related to business and/or economic development.
  • Experience must include financial management including developing and managing budgets, grant(s) management, program revenue accounting, and related fund accounting.
  • Supervisory experience and evidence of commitment to cultural diversity, values, and practices.
  • This position requires considerable contact with people outside of the University, including business owners, managers and professionals, elected officials, economic development organization leaders and staff, media, and the general public. The ability to travel and perform this function is required.
  • Proficient in Microsoft Office software and/or other business development software.
  • Excellent communication skills.

PREFERRED

  • Master’s degree
  • Experience as a business manager or owner
  • Experience working in consulting/marketing and with financial statements
  • Strong financial background that includes experience with small business financing and local financing options
  • Knowledge of adult education and consulting techniques and experience
  • Knowledge of and familiarity with small business assistance programs
  • Experience working in a multicultural and/or higher education environment
  • Demonstrated problem solving skills

SALARY: Hiring Range 6, $55,406 (min) – $69,257 (midpoint) – $83,108 (max) based on qualifications and experience. This position has excellent fringe benefits including four weeks annual vacation.

TYPE OF APPOINTMENT: This is a full time, fixed-term terminal academic staff position, as an Outreach Program Manager II, renewable annually.

APPLICATION PROCESS: All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. The following link will take you directly to our position: http://jobs.uwm.edu/postings/28883

Additionally, applicants must complete all required fields and attach any required documents. Applicants must submit a cover letter, resume, and the names and contact information for three professional references. Your cover letter and resume must address your qualifications, experience and knowledge as it specifically relates to the minimum and preferred qualifications of the position as well as why you are interested in applying for this position.

APPLICATION DEADLINE: June 19, 2019* (see below) *This is a continuous recruitment. Review of applications will begin on June 20, 2019. Applications received after June 19, 2019 may not receive consideration.

AA/EO Statement
UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations
UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy
Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.