DATES TO BE ANNOUNCED
This is the first step to completing your certificate. You are required to attend both modules in sequence and complete a capstone project.
Earn a Six Sigma Green Belt for Office Operations and Administrative Function by attending Modules I and II and completing a capstone project.
This course can be applied to the following certificates:
Six Sigma Black Belt for Services and Transactions Certificate
Six Sigma Green Belt for Services and Transactions Certificate
Benefits and Learning Outcomes
- Define the DMAIC (Define, Measure, Analyze, Improve and Control) methodology
- Identify and apply effective methods of tracking within your organization
- Apply statistical tools to eliminate errors and reduce processing times
- Classify your problem-solving methodologies
- Evaluate your role as a team member within your organization
- Use your skills to improve a real business process
Course Outline/Topics
Defining the Performance Problem
- The History of Six Sigma
- Roles of Green Belts, Black Belts and Champions
- The Six Sigma DMAIC Process Improvement Strategy
- Forming a Proper Project Statement
- Listing of Typical Office Six Sigma Projects
- Choosing an Important Problem – Pareto Analysis and Pie Charts
- Selecting Members for a Process-improvement Team
Measuring Current Process Performance
- Process Mapping – Flowcharts, Work-Flow Diagrams
- Basic Statistics – Location versus Variation, Histograms
- Control Charts for Variable and Attribute Data
- Analyzing Financial Reports
- Data-collection Strategies and Sampling Techniques
- Check Sheets, Concentration Diagrams and Run Charts
- Detecting Bottlenecks, Waste, and Operational Constraints
Analyzing the Performance Problem
- The 5Ws and 2Hs and the 5-Whys Approach
- Brainstorming and Cause-and-effect Diagrams
- Force-field Analysis
- Multi-voting and Decision Making by Consensus
- Confirming Potential Causes with Control Charts
- Verifying Causes with Scatter Diagrams
Improving Process Performance
- Developing Feasible and Economical Solutions
- Effort/Impact Grid and Pair-wise Comparisons
- Solution FMEA and Pilot Studies
- Project Management – Gantt Charts and Arrow Diagrams
- Implementing the Solution and Managing Change
Controlling the Performance Improvement
- Work Instructions and Standard Procedures
- Mistake Proofing (Poka-Yoke) Office Operations
- Preserving the Process Knowledge Gained
- Starting a New Process-improvement Journey
Who Should Attend
This unique program has been designed for those wanting to improve the performance of office, administrative, and support operations in service organizations as well as in manufacturing companies. This includes personnel from these departments; accounting, invoicing, human resources, order entry, purchasing, procurement, call centers, public works, receiving/shipping, warehousing, engineering, planning, logistics, sales, marketing, customer service, production control, training, information technology (IT), medical, security and safety.
Prerequisites
Need to register for both modules in this series.