Passenger Assistance Safety and Sensitivity (PASS) Program

Develop self-confidence as a trainer while learning the basics of passenger assistance. Gain the tools for evaluating and assessing on-the-job performance, which helps maintain and improve the quality of your agency’s transit services. This workshop satisfies standards set by the Americans with Disabilities Act.

The Passenger Assistance Safety and Sensitivity (PASS) Trainer Certification program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The PASS program is designed as a three-day Train-the-Trainer workshop to certify trainers who can then train drivers. The advantages of the PASS certification program include the ability to reduce organizational liability, comprehensive, up-to-date training on the assistance drivers should be providing to passengers with special needs, intensive emergency situation training, certification oversight provided by national leaders in the community transportation field, and updates for all participants on relevant regulatory changes. The certification is valid for three years and can be renewed online through CTAA, or by attending a PASS workshop. In cooperation with the UWM’s School of Continuing Education, CTAA’s certificate programs now offer CEUs.


Course Outline/Topics

The course agenda for the three-day trainer certification includes:

Day 1: Trainer Certification

  • Introduction
  • Distracted Driving
  • Driver Fatigue
  • Transit Employee Occupational Safety and Health
  • You as a Professional
  • Professional Driving
  • Customer Service
  • Communication
  • Stress
  • People First Language
  • Americans with Disabilities Act
  • Assisting Passengers with Service Animals
  • Disability Awareness
  • Diabetes
  • Epilepsy or Seizure Disorders


Day 2: Trainer Certification

  • Bloodborne Pathogens
  • Kidney Dialysis
  • Mobility Equipment and Features
  • Lift Operation
  • Wheelchair Securement
  • Securing the Wheelchair Occupant
  • Transporting an Aging Society
  • Sexual Harassment
  • Accidents and Emergencies
  • Evacuation
  • Fire Extinguishers

 Day 3: Trainer Certification and Trainer Recertification

  • Concepts
  • Elements of Training
  • Characteristics of Adult Learners
  • Characteristics of a Good Trainer
  • Conduct of the Instructor
  • Motivation
  • Advice to Instructors
  • Location, Location, Location
  • The Lectern
  • Dress Appropriately
  • Humor
  • Grandstanders
  • Certification Examination


"Every part of the training was excellent. I was especially pleased with the presentation of the instruction, and Nicole the occupational therapist is very knowledgeable and an asset to UW-Milwaukee."  —  Jim Tobin

All sessions are Face-to-Face unless otherwise noted.

Date: Mon-Wed, May 18-20

Time: (Monday & Tuesday 8:30am-5:30pm; Wednesday 8:30am-12pm)

Location: UWM School of Continuing Education

Instructor: Bob Schmitt


$550 by Sat., Apr. 18.
$625 after Sat., Apr. 18.

CEUs: 2.0

Program Number: 2011-12776

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