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Lean Process Improvement Module I

Lean is a proven methodology that creates an engaged, problem-solving culture and drives business results. The Lean Process Improvement course applies the methodology and its underlying principles to a broad range of industries including health care, insurance, government, utilities and not-for-profits. Through the execution of a required capstone project, participants directly apply course knowledge to solve important problems in their own organizations. The course experience includes real-time coaching and feedback from instructors and peers.

Organizations everywhere are implementing the Lean methodology as their primary business operating philosophy and management system to streamline operations, eliminate waste from processes, improve quality, increase customer satisfaction and achieve bottom-line savings.

Module I (2 Days)

Key course takeaways:

  1. Lean methodology fundamentals
  2. Lean implementation structure
  3. Success stories – industry and prior Lean classes
  4. Hands-on simulation of batch vs. flow processes
  5. Value and waste identification and elimination
  6. Basic tools to visualize the value stream
  7. Effective metrics
  8. Culture and leadership
  9. Change management and acceleration
  10. Prioritization of improvement ideas
  11. Improvement event structure and tactics
  12. Capstone project initiation using concepts learned

This course can be applied to the Lean Process Improvement Certificate.


Paul Pejsa

Paul Pejsa

Paul Pejsa has over 30 years of experience in research, engineering, manufacturing, service and process improvement. He has held leadership positions including manufacturing plant manager, global supply chain strategy deployment leader and executive director for healthcare lean transformation. He is ... read more

Tom Laack

Tom Laack

Tom has been an ad-hoc instructor at UWM-SCE since 2008.  He has two decades of professional experience in continuous improvement (Lean), manufacturing, and operations in different aspects of the healthcare industry.  He has helped implement Lean methodologies at more than ... read more

Benefits and Learning Outcomes

  • Explain how the Lean methodology is applied to generate efficient processes.
  • Outline processes from start to finish using Value Stream Mapping tools and identify problems in value streams.
  • Apply Lean tools to resolve critical problems, streamlining processes and eliminating waste.
  • Identify leadership behaviors and practices that create a Lean culture and sustain improvements.
  • Through the required capstone project, apply Lean methodology and principles directly to solve important problems.


"I was so thankful that I could get so much done in just two days. They teach in a way that is so practical. They were so knowledgeable about every industry. For me it was so helpful that they used health care examples."  —  Valecia Watson MSN RN, Clinical Quality Improvement Specialist, Children's Community Health Plan, 2019

"The instructors are very knowledgeable and very helpful when answering questions."  —  Participant, 2019

Date: 2 Tue & Wed, Oct 26-Nov 10

Delivery Method: Live Online

Time: 8am-Noon CT

Platform: Zoom

Paul Pejsa
Tom Laack

Fee: $1,290

CEUs: 1.6

Enrollment Limit: 16

Program Number: 5050-13825

Note: This course meets live online on Oct 26 & 27 and Nov 9 & 10 from 8:00am-12:00 noon.

Registration Deadline: Oct 19

Register Now


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