All fall 2020 courses and programs will be offered online. For more information, visit


Measuring Process Capability

Most manufacturers talk about the importance of providing customer satisfaction, but very few actually measure how well they are achieving this important objective. One method for quantifying exactly how well a process meets customer requirements is to measure its inherent capability through a process capability study. Unfortunately, many questions exist about exactly how these studies should be done and, if done correctly, what the results actually mean. In addition, there are over 75 capability metrics. Which one is best for your process?

This two-day course translates the abstract ideas and concepts of process capability into practical, easy-to-understand techniques that you can quickly put to good use in your company to drive process improvement as well as make accurate reports to customers.


Davis Bothe

Dave received his undergraduate degree in applied math and physics in 1973 and an MBA (summa cum laude) in 1976, both from the University of Wisconsin-Milwaukee, where he also worked as an instructor for courses in mathematics and business statistics. ... read more

Benefits and Learning Outcomes

  • Understand how to conduct a process capability study
  • Learn how to provide accurate reports to customers using the best capability measuring metrics for your process
  • Discover how to analyze abstract ideas and translate them into easy-to-understand reports for the internal and external customer
  • Gain an understanding of how to assess the capability of your suppliers using proven statistical methodologies

Dates and locations to be announced.