Visit for information about spring 2021.


Goals and Measurements, and Facilitation Skills

A team needs to know its purpose, how to measure performance and how each member contributes. Learn how to bring all of this together, and get a team to start effectively problem solving so that when they are not hitting their measures they can get back on track.

Benefits and Learning Outcomes

  • Learn facilitator strategies to use at different stages of team development
  • Address different ways of measuring the immeasurable
  • Develop options for making decisions and overcoming barriers to consensus

Course Outline/Topics

  1. That Which Can Be Measured Can Be Improved
    A) The Art of Facilitation
    B) Practice Set-Up
    C) Managing Conflict in a Team Setting
    D) Facilitation Skills Questionnaire
    E) Interpretation: Knowing Your Valence
    F) Conflict Gone Bad: How to Identify it and What to Do
  2. Conflict Resolution Process
    A) Assumptions When Using the Conflict Resolution Process
    B) Some Not-So-Random Thoughts on Stimulating Brainstorming
    C) Practicing Conflict Resolution
    D) Being The Project Manager: Facilitation Overview
    E) Facilitation Steps
    F) Practical Application
    G) Defining Interventions
    H) Wording Interviews
    I) Telling Vs. Asking
    J) Dealing With Resistance
    K) Resistance Scenarios
    L) Assessing Your Influencing Style
    M) Influencing Strategy Role Play
    N) Influencing Tactics
    O) Influencing Through Effective Presentation Development
    P) Effective Presentation –Process

Dates and locations to be announced.