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Leading and Managing Human Service Professionals

Understand management roles and responsibilities, including the art of leadership, motivation, communication and delegation. Acquire the supervisory skills necessary to hit the ground running as a new or prospective supervisor, or take the opportunity to refresh your dexterity as a seasoned human services supervisor.

This course can be applied to the Professional Certificate in Human Services.


Rodney (Buck) Hillestad, BS

Rodney (Buck) Hillestad, BS

Rodney (Buck) Hillestad is the founder and president of Hillestad Learning Technologies, a training and development company that specializes in designing and delivering training on leadership, managerial and team skills. Hillestad regularly delivers classes for the University of Wisconsin extensions ... read more

Benefits and Learning Outcomes

  • Optimize communication opportunities and deliver instructions clearly
  • Handle formal performance appraisals and provide productive feedback
  • Apply a proven conflict management methodology and enhance your style
  • Delegate efficiently and effectively
  • Build a high-performance team
  • Strengthen your on-the-job-training program
  • Instill a “root cause” problem-solving mentality within your employees


Access to Course Site
Look for an email approximately one week prior to the course start date with instructions on setting up your username and password and how to access the online course site.

Course Requirements
This is an instructor-facilitated, online, self-paced course. You are required to have regular access to a computer with an internet connection (with the recommendation of having a high-speed connection such as DSL or cable modem). You are also required to have a recent version of Microsoft Office Suite or comparable program to include Microsoft Word (word processing), Excel (spreadsheets) and PowerPoint (presentations) in order to both view and create documents needed to participate in this course.

Each week you receive readings and assignments to complete. Each week you are expected to log in and complete assignments within the deadlines given in order to be awarded CEUs and the certificate of completion. However, within the deadline, you can complete the readings and assignments at your leisure.

Certificates of completion are mailed within two weeks after the last day of class.

Date: Sept 27-Nov 1

Delivery Method: Online

Platform: Canvas

Instructor: Rodney (Buck) Hillestad BS

Fee: $395

CEUs: 1.4

Enrollment Limit: 25

Program Number: 7740-13840

Note: A link to access the online course will be emailed within a week of the start date. Please contact with any questions.

Registration Deadline: Sept 27

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