Experienced, new or aspiring managers, supervisors, group leaders, team leaders, HR generalists and anyone with leadership responsibilities – anyone who wants more satisfying interpersonal relationships. You even leave with tips and tools that benefit your personal relationships as well as your professional ones.

• Identify personality types and attractions
• Classify style characteristics and their impact on relationships
• Transform tolerating difficult people into appreciating differences
• Redefine recognition as a relationship tool

1. Definition of Emotional Intelligence
   A)     My difficult people
   B)     Principles
   C)     Fundamentals
   D)     Emotions and the brain
   E)     The affirmations technique
   F)     Female/male communications styles
   G)     Basic behavior types
   H)     Work/life preference checklist
2. How available are you?
   A)     Guess your personality type
   B)     Johari Window
   C)     Martstons model
   D)     DISC model
3. Ideas for working with my difficult people
   A)     Work and social compatibility
   B)     What emotion is it?
   C)     Managing your anger
   D)     Emotional intelligence domains and associated competencies
   E)      A person with high emotional intelligence
4. Increasing emotional intelligence
   A)     Know your emotions
   B)     Manage your emotions
   C)     Motivate yourself
   D)     Self-efficacy basic assessment
   E)     Recognize emotions in others/empathy
   F)     Handle relationships
   G)    Peer coaching
   H)    Clearing the emotional muck
   I)      Recommended readings
   J)     Resources (Coaching, persuasion and communication skills, leadership and management, change management, motivating others, engagement, generational differences, emotional intelligence, stress management, and time mastery)