Emotional Intelligence: Dealing With Difficult People, Including Yourself!

Develop an understanding of how the brain, body and emotions interact with each other, and how to identify the triggers of conflict in the workplace. Sharpen your neutralizing communication abilities and discover resolution techniques. Learn to identify personality types and attractions, classify style characteristics and their impact on relationships, transform tolerating difficult people into appreciating difference and redefine recognition as a relationship tool.

Need to upskill your team? We can bring this training to your organization, when and where it is convenient. For more information, visit Customized Training.

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Patricia Clason

Patricia Clason

Patricia Clason, RCC has 33 years of experience with trauma survivors, guiding their emotional healing through emotional intelligence (EQ) intensive programs. A professional speaker, trainer, consultant and coach, Patricia has led weekend retreats for military veterans, Healing Warrior Hearts, and ... read more

Who Should Attend

Experienced, new or aspiring managers, supervisors, group leaders, team leaders, HR generalists and anyone with leadership responsibilities – anyone who wants more satisfying interpersonal relationships. You even leave with tips and tools that benefit your personal relationships as well as your professional ones.

Benefits and Learning Outcomes

  • Identify personality types and attractions
  • Classify style characteristics and their impact on relationships
  • Transform tolerating difficult people into appreciating differences
  • Redefine recognition as a relationship tool

Course Outline/Topics

  1. Definition of Emotional Intelligence
    A)     My difficult people
    B)     Principles
    C)     Fundamentals
    D)     Emotions and the brain
    E)     The affirmations technique
    F)     Female/male communications styles
    G)     Basic behavior types
    H)     Work/life preference checklist
  2. How available are you?
    A)     Guess your personality type
    B)     Johari Window
    C)     Martstons model
    D)     DISC model
  3. Ideas for working with my difficult people
    A)     Work and social compatibility
    B)     What emotion is it?
    C)     Managing your anger
    D)     Emotional intelligence domains and associated competencies
    E)      A person with high emotional intelligence
  4. Increasing emotional intelligence
    A)     Know your emotions
    B)     Manage your emotions
    C)     Motivate yourself
    D)     Self-efficacy basic assessment
    E)     Recognize emotions in others/empathy
    F)     Handle relationships
    G)    Peer coaching
    H)    Clearing the emotional muck
    I)      Recommended readings
    J)     Resources (Coaching, persuasion and communication skills, leadership and management, change management, motivating others, engagement, generational differences, emotional intelligence, stress management, and time mastery)


Program fee includes morning and afternoon refreshment networking breaks, lunches, instructional material and discounted parking.


"Patricia was excellent, knowledgeable and personable."  —  Bob Granger, ATI Ladish

"The content was very insightful, and I will be able to use it immediately within the workplace. I especially enjoyed the hands on nature of the class which allowed us to work together to help collaborate on EQ issues in the real world."  —  Gary McCully, Associated Bank

All sessions are Face-to-Face unless otherwise noted.

Date: Tue-Wed, June 2-3, 2020

Time: 8:30am-4pm

Location: UWM School of Continuing Education

Instructor: Patricia Clason


$845 by Tue., May 19, 2020.
$895 after Tue., May 19, 2020.

CEUs: 1.4, PDCs: 14

Enrollment Limit: 32

Program Number: 5050-12408

Registration Deadline: Tue., June 2, 2020

Register Now