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Eliciting Effective Requirements

Eliciting high-quality requirements can be a complex process for the business analyst. Which of nearly a dozen techniques should you use in what circumstance? How can you reduce requirements rework and capture requirements correctly the first time? Using a case study and multiple hands-on labs, you learn from start-to-finish many effective techniques for eliciting requirements, along with valuable tips from a business analysis professional with deep experience in this area. The rich class materials include templates and in-depth guidance.

This course can be applied to the Business Analysis Certificate.


Joe Goss

Joe Goss

Joe Goss is a senior business analyst and project manager at the University of Wisconsin-Madison Division of Information Technology (DoIT). He reduces project costs and improves outcomes for customers by eliciting, validating, and communicating requirements. Joe also serves as a ... read more

Who Should Attend

Individuals seeking to learn best practices for eliciting true requirements in a variety of settings: software development, manufacturing, nonprofit and government organizations.

Benefits and Learning Outcomes

  • Learn and practice seven powerful methods for eliciting requirements: survey, observation, process model, document analysis, business rule analysis, interview and focus group
  • Understand the nature and characteristics of great questions
  • Create confidence in leading teams when utilizing these elicitation techniques
  • Gain hands-on experience in representing requirements using several modeling techniques

Course Outline/Topics

  • Overview of elicitation techniques
  • Guidance from the IIBA Business Analysis Body of Knowledge® on eliciting requirements
  • Case study review (lab)
  • Learn the jargon and understand overall business processes
  • Develop a glossary of terms (lab)
  • How to ask great questions (lab)
  • The cost of bad requirements
  • Facilitate stakeholders to define the business problem (lab)
  • Understand project scope and high-level requirements
  • Use document analysis to understand and represent the current state (lab)
  • Prepare for the interview; listening skills
  • Conduct interviews to refine scope and project risk (lab)
  • Observe current operations and model processes with swim lane diagrams (lab)
  • Business rules as a powerful complement to process models
  • Write business rules to define operational constraints (lab)
  • Techniques for finding the underlying cause
  • Use root cause analysis to identify potential solutions (lab)
  • Importance of perspectives from stakeholders
  • Develop a survey to understand stakeholder perspectives (lab)
  • Identify high-priority process improvement opportunities (lab)
  • Change management and solution impact on stakeholders
  • Create a proposal document outlining recommended solutions (lab)

All sessions are Face-to-Face unless otherwise noted.

Date: Feb 16-17, 2021

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Instructor: Joe Goss


$845 by Tue., Feb. 2, 2021.
$895 after Tue., Feb. 2, 2021.

CEUs: 1.4, PD Hours: 14, CDUs: 14

Enrollment Limit: 24

Program Number: 5027-13037

Registration Deadline: Tue., Feb. 16, 2021

Register Now