Contract Administration

Learn effective methods for developing a winning long-range strategy once the labor agreement has been negotiated. Through this course, managers and labor relations staff gain insight into strategies which assure success in all aspects of contract administration, grievance handling and how to “win” in labor arbitration.

This course has been preapproved by the Society for Human Resource Management for 12 Professional Development Credits (PDCs) toward the SHRM-CP or SHRM-SCP.

This course can be applied to the Labor Relations Certificate.

Course Outline/Topics

  • The role of the union and shop steward.
  • Rules governing contract administration in a union environment.
  • Union’s defenses to management’s administration of discipline – how to overcome their defenses.
  • How to preserve and expand upon management rights.
  • Contractual Grievance Procedure
    • Imposing proper limits upon the definition and scope of a grievance.
    • Steps in the grievance process and how to address each step.
    • How to draft a proper grievance answer.
    • Enforcing the grievance process time limitation.
    • The proper approach to payment for union grievance and investigation time.
    • Union’s right to secure information and preparation of company’s response.
    • Impact of grievance settlement on interpretation of contract.
    • Settling grievances in a non-precedent setting manner.
    • How to avoid grievances in the future.
    • Company’s right to secure information from the union.
  • Proper Investigation of Grievance Matters
    • Guidelines for conducting a proper investigation.
    • Just cause principles for discipline.
    • Seven rules of contract construction applied by arbitrators in contract disputes.
  • The Disciplinary Process
    • Formulating appropriate work rules.
    • Principles of progressive discipline.
    • How to avoid disparate treatment.
    • How to win a discipline case in arbitration.
  • Preparation of a Case for Arbitration
    • Importance of the selection of an arbitrator.
    • Burden of proof in an arbitration proceeding.
    • Selection of hearing site.
    • Knowledge of the arbitration proceeding.
    • How to successfully present an arbitration case – a winning strategy.
    • Importance of a post-hearing brief.
    • The guidelines for testifying as a witness.


"Gary Marsack is an excellent instructor and an obvious wealth of knowledge. He did a fantastic job making the content interesting, gave great real-life anecdotes and injected humor that kept it fun. I learned a lot from Gary!"  —  Peter Hickman, HR Manager, Hormel Foods Corp., 2019

"The instructor was edified as the expert on union labor law, and he fulfilled the course objectives."  —  Ed Johnson, Labor Relations Rep, John Deere, 2019

Dates and locations to be announced.


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