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Contract Administration

After the negotiation of the labor agreement, managers, personnel and labor relations professionals should practice effective methods for developing a winning labor strategy. Learn the rules that govern contract administration, grievance handling, the administration of discipline, and labor arbitration.

This class has been preapproved by the Society for Human Resource Management for 14 Professional Development Credits (PDCs) towards the SHRM-SCP or SHRM-CP.

This course can be applied to the Labor Relations Certificate.


Gary Marsack, JD

Gary Marsack, JD

Gary A. Marsack is a member of the board of directors, senior attorney and a senior shareholder of the law firm of Lindner & Marsack. A substantial part of his legal work with the firm involves the representation of national clients ... read more

Course Outline/Topics

Program Agenda

Day 1


The Role of the Frontline Supervisor

Mid-Contract Term Bargaining

  • Learn about the National Labor Relations Act as it applies to
    • Applicable Statutory Provisions
    • Mandatory vs. Voluntary Bargaining Subjects
    • Bad Faith Bargaining and an Employer’s Right to Communicate
    • the Right of Employee to have Union Representation


Sample Contract Language

  • Learn about Management Rights Clause
  • Understand the grievance procedure
  • Understand strikes and lockouts

Guidelines for Grievance Avoidance and Handling of Grievances

  • Determine what a grievance is and the general cause of grievances
  • Understand specific causes of grievances
  • Learn how to recognize and prevent causes of grievances

Day 2


Adjusting Grievances-Role of the Supervisor and Other Management Representatives

  • Understand the guiding principles:
    • Listening to a grievance
    • Putting the grievance at ease
    • Discussing the grievance
    • Getting the facts
    • Considering the grievant’s viewpoint
    • Evaluating fact and opinion
    • Making and communicating the decision
    • Maintaining the Grievance Records
    • Learn about processing Grievances at the Initial Steps of the Grievance Procedure


The Disciplinary Process

  • Understand the discipline in a company
  • Learn about the steps in progressive discipline and why to practice a system of progressive discipline
  • Understand “just cause” for discipline

Preparation of a Case for Arbitration and an Overview of the Process

  • Learn what preliminary measures must be taken
    • Selection of an Arbitrator
    • Hearing Site
    • Use of Verbatim Transcripts
    • Learn about the evidence and proof in arbitration
      • Burden of Proof, Order of Proof
      • Understand how to prepare the evidence
      • Develop knowledge of the procedural protections
      • Determine how to present a case to an arbitrator
      • Understand the guidelines for testifying as a witness


"Gary Marsack is an excellent instructor and an obvious wealth of knowledge. He did a fantastic job making the content interesting, gave great real-life anecdotes and injected humor that kept it fun. I learned a lot from Gary!"  —  Peter Hickman, HR Manager, Hormel Foods Corp., 2019

"The instructor was edified as the expert on union labor law, and he fulfilled the course objectives."  —  Ed Johnson, Labor Relations Rep, John Deere, 2019

Date: Sept 28-29

Delivery Method: Face-to-Face

Time: 8:30am-4pm

Location: UWM School of Continuing Education

Instructor: Gary Marsack JD


$845 by Sept 14
$895 after Sept 14

CEUs: 1.4, CEUs: 14

Enrollment Limit: 30

Program Number: 5045-12901

Registration Deadline: Sept 28

Register Now