Working Remotely

Working from a Remote Location

Be Prepared

When the need for you to work remotely arises, being prepared in advance is key to continuity of work. You will find technology tools and resources that UWM offers to help you successfully work from an alternate location. Being prepared to work remotely yourself or to work with others who are remote is smart.

If possible, set up your equipment prior to actually needing to work remotely. There are some parts of the setup process that may require access to your office on campus or are made easier by being on campus. If you do not have equipment at home that meets these standards, please discuss options with your supervisor.

It is important for you to test your equipment setup at your remote worksite, and also test access to the campus resources you will need, as soon as possible.

Computer

You have access to a laptop, tablet, or desktop computer. If you have a work laptop and are taking that home, you should have the software you need already installed. Don’t forget to install software you may need if using your personal, home computer.

  • Microsoft Office 365 Online – Access Office 365 online to Microsoft Outlook, Word, Excel, OneDrive, SharePoint, Teams, etc.
  • Microsoft Office – The desktop applications can also be installed on up to 5 devices, including your personal computer. You can install these by logging in to Office 365 and clicking on the Install Office button in the upper right of the window.
  • Perceptive Content (ImageNow) – You will need to access this remotely via the web client and must connect to the UWM Remote Access VPN, see Connect below, first.
  • UWM Ufiles – Databases and many Excel spreadsheets that could not be uploaded to SharePoint are stored in the UWM storage environment called Ufiles. In order to access these files remotely, you must connect to the UWM Remote Access VPN, see Connect below, first.

Headset

For online calling and meetings, you will need speakers and a microphone. This is often built into your laptop or computer. You may use an external device like a headset. UITS has a process for you to pick up headsets. Or, look at Microsoft’s headset recommendations if you are looking to purchase something for your home computer.

Webcam

Like the microphone, a camera is likely already built into your laptop. An external USB camera can also be used for video conferencing, here are some webcam recommendations from Microsoft Teams. They come with both video and audio capabilities.

Internet

Either commercially provided (e.g.Spectrum, Xfinity, AT&T, Earthlink, etc.) or a wireless hotspot through your mobile phone.

Connect

Setup and test the secure Remote Access VPN (Virtual Private Network) service, using the Palo Alto Networks GlobalProtect software, allows UWM–authenticated users to securely access services (e.g. Perceptive Content, Ufiles, etc.) on the UWM network from outside of campus as if they were on campus and encrypts the information sent through the network. Your UWM-managed laptop should already have the GlobalProtect client installed. See instructions for installing on your home Windows or Apple Mac computer.

Once the VPN is set up, test access to the applications you use regularly.

Get Connected

Use the following information to get and stay connected with UWM, and your colleagues.

Security

Campus policy requires all systems connected to the campus network meet Minimum Security Standards, to help ensure the security of institution data and IT resources. Please review the standards and get help if your computer does not meet the requirements. Using a computer that multiple people have access to? Even if no one else uses your computer, be sure to follow these best practices for working remotely.

Connect to the Campus Network

You need to connect to the UWM Secure Remote Access VPN to access services such as Perceptive Content and the UWM File Share (Ufiles). Using the VPN to access campus resources can also increase security when you are connected to a public Wi-Fi network (e.g. coffee house or library). Connect to the VPN with your Windows or Apple Mac computer.

Meet & Chat Online

Our primary video conferencing options on campus include Microsoft Teams and Blackboard Collaborate Ultra. Teams is the preferred option when communicating with colleagues and UWM students. Blackboard Collaborate Ultra (available via the My UW System portal) works well when you want to meet virtually with non-UWM colleagues, prospective students, etc. These tools will require logging in with your UWM ePanther credentials. Always remember to follow good video conferencing etiquette.

Email & Calendar

Staff, faculty, and students are eligible for @ uwm accounts through Microsoft Office 365 which provides integrated email and calendaring services. To login directly, go to https://uwm.edu/office365/ and you will be prompted to authenticate with your UWM ePanther credentials to check email messages, access your calendar, use Teams, Word, Excel, SharePoint, and more! Check email and calendar with your phone or mobile device using the applications for Android devices or Apple iOS devices (iPhone, iPad). You will need to know your UWM email address (in the format of: epantherid@uwm.edu) and password to setup your UWM Office 365 account on your device.

Phone & Voicemail

Until the campus moves to Microsoft Teams for our phone service, you have a few options for checking your campus voicemail from just about anywhere. Access your voicemail by calling 800-862-4564, press *, enter your 10-digit phone number and press #, then enter your PIN and press #. Check out the Voicemail web page for more detailed information. You can also forward your UWM landline to another phone by going to the Campus Phone Features web page and scroll down to the Call Forward Variable item. Follow the steps there to forward your UWM phone to another phone.

Access & Share Files

We have several online options for file storage and collaboration, SharePoint and OneDrive being the most common and accessible via Office 365 online. OneDrive is your personal space for storing files specific to you. While SharePoint is used for work-related shared files, including departmental documents, photos, and more.

Browser Bookmarks

To access web sites, you have bookmarked on your campus/office computer, you will need to follow the steps provided here based on the browser you use on your office computer.

Other Information

Working Comfortably and Safely

Security Awareness