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Enrollment Management/Student AffairsTechnology Integration and Engagement Services
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Troubleshooting and Requesting General Support

Need help, and don’t know where to look? Look over the following quick guide for troubleshooting and requesting general information technology support.

  1. Troubleshoot

    Try the following troubleshooting steps. Sometimes the easy things work best.

  2. Gather

    Extra information you can provide to information technology support to help resolve your issue.

  3. Request

    Send a request for general information technology support.

    Request

Troubleshooting the issue

Try the following troubleshooting steps. Sometimes the easy things work best.

  1. Shutdown or Reboot Computer. Turn your computer off and turn it back on again. It really does resolve a lot of problems. Rebooting your computer clears the memory, stopping any tasks that are eating up memory.
    • Windows Computer – Click the Start button to access the power menu and select Restart.
    • Apple iMac/MacBook – Click the Apple menu and select Restart.
  2. Is the Power On? – Make sure the surge protector is switched on and the computer is receiving power.
  3. Check the Cables – Are all cables securely connected to the computer and to surge protector, wall jack, etc? Replace cables that are frayed, broken, or the connection is too loose.
  4. Check with Colleagues – Is the issue isolated only to you or are others having the same issue(s)?
  5. Save Error Message(s) – By this point you’ve run through some basic troubleshooting measures and your problem still hasn’t been resolved. If you get an error message, make a note of exactly what it says. Take a picture if you can. Although it may not make sense to you, error messages contain information which help diagnose problems.

Gathering additional information

Information you may need when contacting support:

  1. Your Name
  2. UserName/ePanther ID – First part of your @uwm.edu email address
  3. Computer Make and Model (e.g. Dell Latitude 5420, Apple MacBook)
  4. Computer Name – All UWM computers are named to make them easier to find in the asset database. To find your computer name:
    • Windows 10
      • Right-Click the Start button
      • Click on System
    • Apple Mac
      • Click on the Apple logo in the top left corner
      • Click on System Preferences
      • Click on Sharing
      • The computer name will appear at the top of the window that opens in the  Computer Name field.
University of Wisconsin-Milwaukee
Enrollment Management/Student AffairsTechnology Integration and Engagement Services

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    Milwaukee, WI 53211
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