This list shares ideas of data that your unit may want to collect to assess the performance of your unit.
Activities and Leadership
- Number of programs and/or attendance at each
- Number/percent of students in organizations
- Officer/student leader outcomes
- Satisfaction with advising/staff
- Fee allocation
- Participation in elections
- Impact of involvement on success
- Average number of organization involvement
- Organizational types
- Impact/connection from activities
- Substance free rates/impact of programs (overlap with Health and Counseling efforts)
- Satisfaction with variety, quality, quantity of programs/activities
Admissions
- Yield
- Melt numbers/rates of students deciding not to attend
- Applications
- GPA/SAT/ACT
- Number of students indicating school is their first choice
- Impact of events sponsored by office
- Outreach/contact by office
- Number of tour guides/student employee outcomes
- Alumni participation with events/efforts
- College breakdown of incoming students/enrollment
Business Service Center
- Customer service
- Usage of facility/services (in-person, phone, online)
- Awareness of services
- Needs met
- Issue-resolved rate
- Wait time for services
Career Services
- Counselor to student ratio
- Number of programs and/or attendance at each
- On-campus employment activities/opportunities
- Internships available
- Employer participation/contacts
- Career fair satisfaction for employers/students
- Number of employers/students at career fair
- Job placement/graduate placement rates
- Usage of facilities/services (in-person, phone, online)
- Alumni involvement/usage of services
- Counseling/staff satisfaction
Community Service
- Service hours
- Number/percent of students involved
- Alternative Spring Break programs
- Number of programs and/or attendance at each
- Reflection rubrics
- Service learning courses and satisfaction
- Number of community partnerships
- Impact on community
- Interest in services/programs
- High school participation
- NSSE data
Commuter
- Demographics of off-campus students/types (e.g., non-traditional/adults, parents)
- Number of programs and/or attendance at each
- Time spent on campus
- Satisfaction with facility usage
- Relationship with/satisfaction of community members where students live
- Number of students contacted/types of outreach methods (e.g., newsletters, e-mail)
Disability Services
- Campus climate
- Number of students registered
- Satisfaction with /helpfulness of orientation
- Use of accommodations
- Satisfaction with accommodations
- Retention rates
- Years to graduate
First-Year Experience
- Orientation attendance
- Satisfaction with orientation programs
- Outcomes for students (e.g., connection, preparedness)
- Parent involvement
- Outreach to current and prospective students/families
- Number of/applications for student leader positions
- Satisfaction with student leaders/orientation leaders
- FYE course satisfaction
- Numbers of FYE courses/instructors
Greek Life
- Percentage of students involved (and demographics for students involved)
- GPA
- Number of organizations
- Alumni giving rate
- Number of negative incidents
- Number of service hours/events
- Recruitment rates
- Retention rates
- Number of public events and/or attendance at each
- Perception of Greek Life
- Money raised for philanthropies
- Deactivation rates/reasons
Health and Counseling Services
- Number of visits/usage by type/affiliation
- Satisfaction with services
- Staff to student ratio
- Wait time for services/in lobby
- Number of programs and/or attendance at each
- Participation in health initiatives (e.g., blood drive)
- Health indicators (e.g., sleep, exercise, alcohol, sexual activity, depression)
- Enrollment cost of health programs
- (Overlap with some Conduct efforts)
International Student Services
- Percent/numbers of international students
- Satisfaction/helpfulness of international orientation
- Countries represented at institution/over time
- Retention rates
- Merit/awards/funding rates
- Study abroad numbers/rates
- Number of programs and/or attendance at each
- Compliance with paperwork and policies
- GPA
- Number of incoming students studying here
LGBT
- Campus climate
- Number of programs and/or attendance at each
- Passive outreach (e.g., bulletin boards, fliers)
- Number of community partnerships
- Facility usage and satisfaction
Ministry
- Number of programs and/or attendance at each
- Facility usage
- Number of department/off-campus collaborations
- Servant leadership opportunities (e.g., careers, vocations)
- Identity/religious demographics
- Number of diverse religions served
Multicultural
- Number of programs and/or attendance at each
- Passive outreach (e.g., bulletin boards, fliers)
- Number of community partnerships
- Facility usage and satisfaction
- Giving/alumni involvement
- Retention
- Cohort programs
- Number of initial members/retention
Recreation and Athletics
- The GPA of athletes
- Number of students in club sports
- Number of students in intramural sports
- Recreation center usage
- Customer satisfaction with facilities/staff
- Coaching quality
- Satisfaction with/types of methods supporting student athlete needs
- Attendance at athletic events
- Number of recreation programs and/or attendance at each
- Recreation center memberships (e.g., community members, faculty/staff)
- Revenue/facility spending
Residence Life
- Cost per bed
- Occupancy rates
- Satisfaction with RAs and facilities; overall satisfaction
- Number of Living/Learning Communities
- Maintenance (satisfaction, response rates)
- Number of programs and/or attendance at each
- Perceptions of safety
- Perceptions of community
- Staff-to-student ratio
- Revenue/facility spending
- Number of incidents
- Roommate changes
- (Overlap with some Conduct efforts)
Safety and Security
- Crime rates (list of those that require a report)
- Number of staff members
- Response time to calls/incidents
- Outreach efforts (e.g., number of programs, hours)
- Reported feelings of safety/protection (on/off campus)
- Neighborhood crime rates
- Vandalism data
- Collaborations with campus and community members/organizations
- Safety week evaluations
Union
- Facility usage
- Number of reservations
- Satisfaction with reservation processes
- Unmet space needs
- Spending and breakdown of costs
- Student employee numbers/learning outcomes
- Customer service
- Maintenance and work order numbers
- Satisfaction with maintenance and work order process
- Revenue/conferences
- Dining satisfaction
Source: Campus Labs. Key Performance Indicators. www.campuslabs.com