{"id":64279,"date":"2018-12-03T09:00:20","date_gmt":"2018-12-03T15:00:20","guid":{"rendered":"https:\/\/uwm.edu\/news\/?p=64279"},"modified":"2019-01-17T11:49:29","modified_gmt":"2019-01-17T17:49:29","slug":"first-shared-services-center-begins-operations","status":"publish","type":"post","link":"https:\/\/uwm.edu\/news\/first-shared-services-center-begins-operations\/","title":{"rendered":"First Shared Services Center begins operations"},"content":{"rendered":"<p>The UWM Shared Services prototype hub is operational. Integrated Support Services project leaders and shared services staff dedicated their time over the last few months to office relocation, the development of this new support structure and the creation of process improvements for their services.<\/p>\n<p>The long awaited hub is now the first <a href=\"https:\/\/uwm.edu\/shared-services\/\" rel=\"noopener\" target=\"_blank\">Shared Services Center<\/a> at UWM \u2013 providing human resources services to the School of Education, the College of Health Sciences, the College of Nursing, the Zilber School of Public Health, the Helen Bader School of Social Welfare and the Division of Finance and Administrative Affairs. The Shared Services Center is expected to begin offering services in e-reimbursement and procurement this fall. The center is headquartered in Engelmann Hall \u2013 with an open concept design intended to encourage collaboration.<\/p>\n<figure id=\"attachment_64299\" aria-describedby=\"caption-attachment-64299\" style=\"width: 300px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-64299\" src=\"https:\/\/uwm.edu\/news\/wp-content\/uploads\/sites\/41\/2018\/11\/shared2-300x200-20181025_MD_IMC-74-300x200.jpg\" alt=\"A woman points at a whiteboard. \" width=\"300\" height=\"200\" \/><figcaption id=\"caption-attachment-64299\" class=\"wp-caption-text\">Linda Woods, human resources business partner, and Jarad Parker discuss a project at the prototype hub of the Shared Services Center. (UWM Photo\/Mikaila Dusenberry)<\/figcaption><\/figure>\n<p>This center is truly a prototype, with a focus on bettering the services they provide.<\/p>\n<p>\u201cI knew there would be growing pains and developing strong working relationships with new colleagues would take time,\u201d said Erica Yewlett, one of the HR partners in the Shared Services Center.\u00a0\u201cI have enjoyed the new relationships I have built with other HR partners within the hub.\u00a0 I have already learned a great deal from them and look forward to continued shared expertise in the future.\u201d<\/p>\n<p>With this structure, information technology support services are being provided to 70 percent of campus by the new IT shared services team, Campus Technology Support. This includes the UWM Help Desk, Desktop Support and Classroom Services. Thus far, Campus Technology Support staffers have upgraded some of the schools and colleges to improve campus systems for file sharing, printing and passwords, and they are centralizing the way they offer classroom support.<\/p>\n<p>\u201cThe best part is getting to see how our counterparts are doing things and being able to adopt more efficient processes going forward,\u201d said Emmitt Houston, a desktop support client liaison. \u201cCollaborating and cross-training with our counterparts is fun as well. Being a part of this change is exciting.\u201d<\/p>\n<p>UWM Shared Services is working toward bettering and simplifying processes that previously varied among schools, colleges and divisions, such as those relating to travel and procurement.<\/p>\n<p>Another major development is the creation of a Service Excellence and Accountability Structure. That team will oversee the Shared Services Centers, providing feedback with the goal of continual improvement. \u00a0That effort will begin in the coming months.<\/p>\n<p>The <a href=\"https:\/\/uwm.edu\/issp-integrated-support-services\/\" rel=\"noopener\" target=\"_blank\">Integrated Support Services project<\/a> first proposed this integrated model, and project efforts will continue over the next few years. Project leaders have begun conversations with leaders in schools, colleges and divisions to plan for a second shared services center, with a goal of coming on line in fall 2019.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The long awaited hub is now the first Shared Services Center at UWM \u2013 providing human resources services to five colleges and one business unit. It\u2019s the first of what are expected to be several hubs meant to provide better service. <\/p>\n","protected":false},"author":40008,"featured_media":64298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"categories":[174],"tags":[],"section":[122,126],"display_categories":[115,116],"related-coverage":[],"uwmnews-feed":[],"class_list":["post-64279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","section-campus-community","section-campus-news","display_categories-top-story-secondary","display_categories-top-story-section"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>First Shared Services Center begins operations<\/title>\n<meta name=\"description\" content=\"The long awaited hub is now the first Shared Services Center at UWM \u2013 providing human resources services to five colleges and one business unit. 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