{"id":121817,"date":"2023-06-08T15:51:09","date_gmt":"2023-06-08T20:51:09","guid":{"rendered":"https:\/\/uwm.edu\/news\/?p=121817"},"modified":"2023-06-08T15:51:09","modified_gmt":"2023-06-08T20:51:09","slug":"new-help-desk-system-launches-june-16","status":"publish","type":"post","link":"https:\/\/uwm.edu\/news\/new-help-desk-system-launches-june-16\/","title":{"rendered":"New Help Desk system launches June 16"},"content":{"rendered":"<p>On Friday, June 16, UWM IT will be launching a new Help Desk system. A few items to note moving forward:<\/p>\n<ul>\n<li>When you open a ticket with the Help Desk, you&#8217;ll now receive an email that comes from <a href=\"mailto:helpdesk@it.uwm.edu\">helpdesk@it.uwm.edu<\/a>. (Previously, the emails came from helpdesk@uwm.edu.)<\/li>\n<li>If you are requesting help via email, use this new email address: <a href=\"mailto:helpdesk@it.uwm.edu\">helpdesk@it.uwm.edu<\/a>.<\/li>\n<li>The <a href=\"https:\/\/uwm.edu\/technology\/request-support\/\">online request form<\/a> and phone number (414-229-4040) for requesting help remain the same. For more information, please visit, <a href=\"https:\/\/uwm.edu\/technology\/help\/\">uwm.edu\/help<\/a>.<\/li>\n<\/ul>\n<p>Below is an example of what the new emails, from helpdesk@it.uwm.edu, will look like:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-121818 alignleft\" src=\"https:\/\/uwm.edu\/news\/wp-content\/uploads\/sites\/41\/2023\/06\/MicrosoftTeams-image-300x200.png\" alt=\"\" width=\"488\" height=\"325\" srcset=\"https:\/\/uwm.edu\/news\/wp-content\/uploads\/sites\/41\/2023\/06\/MicrosoftTeams-image-300x200.png 300w, https:\/\/uwm.edu\/news\/wp-content\/uploads\/sites\/41\/2023\/06\/MicrosoftTeams-image.png 750w\" sizes=\"auto, (max-width: 488px) 100vw, 488px\" \/>Note: The email will have a link that allows you to Open Incident in Self Service. This is a feature of the new system and will allow you to view and interact with your incident. More details on this feature and how to use it will be coming soon!<\/p>\n<p>If you are ever unsure of an email\u2019s legitimacy, please visit our <a href=\"https:\/\/uwm.edu\/technology\/cybersecurity\/\">Cybersecurity webpage<\/a> to learn more about phishing and email scams.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Friday, June 16, UWM IT will be launching a new Help Desk system, and you will see a few changes.<\/p>\n","protected":false},"author":40008,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"categories":[187,336],"tags":[],"section":[],"display_categories":[],"related-coverage":[],"uwmnews-feed":[],"class_list":["post-121817","post","type-post","status-publish","format-standard","hentry","category-faculty-staff-announcements","category-student-announcements"],"yoast_head":"<!-- This site is optimized with the Yoast 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