Announcements

11-DIGIT DIALING IS COMING

Historically, users needed to dial 9 plus at least a 7-digit phone number when dialing locally (example: 9+2291122). Dialing locally using 9 plus 7-digit phone number will be retired October 24, 2021. That is (currently and indefinitely), when dialing local, long distance, and/or internationally, users will be required to dial 9, plus the 1-digit country code, the 3-digit area code, and the 7-digit phone number (example: 9+1+414+2291122). 4-digit dialing will also remain intact (where currently in use) when dialing from an on-campus landline to another on-campus landline (example: 1122).

This change also applies to faxing, credit card machines, and other devices with programmed dialing; and will affect your ability to use those machines. This includes, but is not limited to, speed dials, modems, panic buttons, and intercoms. Please, re-program your devices by following their set-up instructions at your earliest convenience.

Please note: this change does not affect Teams calling or UWM-issued cell phones.

LOCAL AND LONG DISTANCE DIALING CHANGE

Effective 03/09/2021, all local or long distance calls (made to phone numbers that do not share the originating phone numbers exchange – ie: 229, 382, 227, etc.) must be made by first dialing 9+ 7- or 10-digit phone number (depends on local or long distance).

LONG DISTANCE CARRIER CHANGE

CenturyLink has replaced AT&T as UWM’s long-distance carrier. It is important that the correct dialing procedure be used for making outbound calls from an office line. If this procedure is not followed correctly, your department may incur and be billed for substantial phone charges.AT&T remains UWM’s local service provider and the carrier for local calls.

WAIVER OF DISCONNECTION FEE

As of September 1, 2019 the labor/materials fee ($82/hr) will no longer be applied to telephone disconnection request. Departments are encouraged to disconnect any phone numbers that are not in use or no longer needed.

LONG DISTANCE DISCLAIMER

All telephone lines, unless otherwise requested, are capable of making campus, local, 1-800 and long distance (including overseas) calls. If you want to restrict a telephone line’s long distance capabilities, please call 414-229-5800.

TEAMS CALLING

If you are looking for information regarding Teams Calling or the project, please visit our website: https://uwm.edu/teamsproject

Employees in need of a new phone number should submit a request with the Help Desk here: https://uwm.edu/technology/help/

WAIVER OF DISCONNECTION FEE

As of September 1, 2019 the labor/materials fee ($82/hr) will no longer be applied to telephone disconnection request. Departments are encouraged to disconnect any phone numbers that are not in use or no longer needed.

LONG DISTANCE DISCLAIMER

All telephone lines, unless otherwise requested, are capable of making campus, local, 1-800 and long distance (including overseas) calls. If you want to restrict a telephone line’s long distance capabilities, please call 414-229-5800.