Resources

Training

    ITIL@UWM Overview Tutorials:

The following tutorials give an overview of the basic ITIL vocabulary and some background on how we are applying these concepts at UWM. These tutorials were part of the ITIL@UWM staff training initiative.

Change Management Tutorials:

The following tutorials give an overview of the UITS Change Management Process and Change Tracker tool:

References
Documents

Presentations

ITSM/ ITIL Organizations