Service Excellence & Accountability (SEAS) Team – Operational Advisory Council (Prototype)

Roles and Responsibilities

  • Review service levels and Shared Services Team performance though direct experience and performance metrics
  • Provide status reports to SEAS Steering Committee
  • Prioritize and propose projects for continuous improvement
  • Ensure the hubs perform as expected and are accountable to customers

Team Members

NameDepartment
Prototype Manager Jim KavanaghCampus Technology Support
Prototype Manager Jarad ParkerShared Services Center
Jennifer DoeringCollege of Nursing
Kathy HeathFAA Finance & Operations
Heidi JanzenCollege of Nursing
Gwat-Yong LieHelen Bader School of Social Welfare
Jeri-Anne LyonsCollege of Health Sciences
Hope Longwell-GriceAcademic Affairs
Deb MaglioCollege of Health Sciences
Bob MeyerStudent Affairs IT Services
Jessica RussellSchool of Education
Tom ScrivenerBFS Procurement
Dan SiercksL&S IT Office