Service Excellence & Accountability (SEAS) Team – CTS Operational Advisory Council (Prototype)

Roles and Responsibilities

  • Review service levels and Campus Technology Support Team performance though direct experience and performance metrics
  • Provide status reports to SEAS Steering Committee
  • Prioritize and propose projects for continuous improvement
  • Ensure the hubs perform as expected and are accountable to customers

Team Members

NameDepartment
Sylvia BandaFAA Finance & Operations
Kathy HeathFAA Finance & Operations
Heidi JanzenCollege of Nursing
Jim KavanaghCampus Technology Support
Gwat-Yong LieHelen Bader School of Social Welfare
Hope Longwell-GriceSchool of Education
Jeri-Anne LyonsCollege of Health Sciences
Deb MaglioCollege of Health Sciences
Bob MeyerStudent Affairs IT Services
Jessica RussellSchool of Education
Dan SiercksL&S IT
Rudy StrongUITS