Frequently Asked Questions (FAQs)

Can I work with/meet my advisor?

Your SOIS Advisors are here to help you via phone, email, Zoom, and MS Teams—whichever platform works best for you.

Please remember, your UWM email is the best way to reach a SOIS advisor.

IST Advising Options

Scheduled Appointments
Advising appointments are available Monday-Friday 9:00-4:00 CST. Current IST students can schedule a phone or Microsoft Teams appointment through Navigate ( Prospective students can call the SOIS Front Office for scheduling assistance (Ph: 414-229-4707).

On Call Advising
In place of walk-in advising we are offering on-call advising Monday-Friday 10:00-2:00 CST while classes are in session. Current students can add themselves to the queue in Navigate ( Prospective students can call the SOIS Front Office for scheduling assistance (Ph: 414-229-4707). An advisor will call you back within an hour so keep your phone nearby.

Live Chat Advising
Advisors will be available for IST Live Chat advising via Teams on Monday-Friday 10:00 am – 2:00 pm CST while classes are in session. Students may chat with advisors on a first come first served basis.
To request a chat session, join the Teams chat with link below:

Graduate Advising

If you are a graduate student in the MLIS or MSIST program, please email Toby Deutsch or Chad Zahrt

Career Services

If you would like to speak about career services, please email Julie Walker

You can also email any inquiry to

Can I still come to campus? Can I use the SOIS labs?

For updates on UWM’s Fall 2020 Reopening, visit:

How do I request Credit/No Credit for a Spring 2020 course?

Review your Spring 2020 grades once posted to PAWS after May 21.
If you choose to covert eligible Spring 2020 course(s) to the CR/NC grading option, complete the form below to initiate a follow-up with your academic advisor. Your advisor will walk you through the process. Note: You cannot begin the process of converting your course(s) until final grades are posted. You will have until July 1, 2020 to request this change.

Things to keep in mind when considering this option:

To be granted credit for a CR/NC course, you must earn a grade of “C-“ or better.CR/NC can have a significant impact on your academic standing, both positively and negatively. Talk to your advisor to learn more about this option.

All INFOST courses are ELIGIBLE for the Credit/No Credit Option.

Some courses are NOT ELIGIBLE for the Credit/No Credit Option:

MLIS: INFOST 501 | INFOST 511 | INFOST 571 | INFOST 650 | INFOST 790


Complete the form below to initiate the process with your academic advisor.
Your advisor will contact you to discuss your individual courses and options and will walk you through the process.

Credit/No Credit Option

Virtual In-Person Tutoring

Virtual meeting space for online tutoring is available through Teams to provide student access to IST tutors for one-on-one assistance.

Virtual IST Tutoring Hours
10:00am-2:00pm CST

Email Tutoring

Students can email questions and online meeting requests to: Advanced notice is needed to allow time for arrangements to be made (at least 2 business days).

Due to the current COVID-19 pandemic and Governor Ever’s “Safer in Place” order, schools, businesses and public libraries have been closed. It is possible that you will be unable to complete the UWM required hours in residence at your internship/fieldwork placement by the end of the semester.

Can I do my work remotely? If remote work is an option, we recommend that you work with your site supervisor to draft a plan for working remotely, what projects you will be working on, expected number of hours, and outcomes and any needs you might have to complete the work. This is an opportunity to exemplify your problem solving skills and add value to the organization – skills that can be highlighted on your resume or in a job interview.

What if I can’t work remotely? If remote work is NOT an option or you are in a situation where you need to quarantine or are uncomfortable continuing at the site, please contact your faculty advisor as soon as possible. Although the university has moved to online course completion for group instruction, it DOES NOT mean that your internship/fieldwork site will provide the same accommodations.

Will I earn credit for work completed for the Spring 2020 semester? Due to the severity of the COVID-19 situation, you will earn full credit for the semester and a grade from the point at which you stopped working if that is the only option available. You will also have the option to change that grade to credit/no-credit after grades are posted. You will need to request this option before July 1, 2020.

Are there any additional requirements/work that will need to be completed? The SOIS faculty has asked that you complete an end of semester paper/summary about your experience (what you learned, what you accomplished, etc.). Please reach out to your faculty supervisor to ask for further details about their expectations.

Can I do a fieldwork/internship placement this summer? Due to the very fluid COVID-19 situation, the only placements that will be made for Summer 2020 are those in which all work will be completed remotely/virtually.

Please maintain communication with your faculty advisor and SOIS Career Services, as the situation changes

What should I do about my Fieldwork/Internship?
Unfortunately, due to COVID-19 and the unpredictable nature of the virus and the inability to verify that sites are safe, UWM Risk Management recommends that schools do not approve off-site credit-bearing internships for the fall semester unless they can be done remotely or are a requirement to degree completion.
We have added a resource page for finding remote opportunities to the SOIS website:
If you have questions about this policy, please feel free to contact:
Julie Walker (, SOIS Career Advisor.
There are many sites where students can find virtual opportunities:
Are all SOIS events canceled?

We will continue to monitor the situation and make decisions based on the advice and recommendation of the UWM campus administration. Updates on SOIS sponsored events and any cancellations will be sent out via email (be sure to check your UWM email) and posted to the SOIS website and social media outlets.
If you have any questions regarding events, please contact:
Laura Meyer ( )

Contact Us With Questions/Concerns!

SOIS administration, faculty and staff are dedicated to making this transition as seamless as possible. Feel free to reach out to us with any questions or concerns you might have.

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