The UWM School of Information Studies provides a wealth of IT resources to its community. We pride ourselves in providing the tools and technologies students, faculty and staff need to advance their scholarly work. If you ever have any recommendations, comments, or questions, please don’t hesitate to contact us!

IT Resources:

SOIS Computer Labs

At SOIS, one of the central areas of emphasis is the pursuit of Information Technology (IT) and defining the fundamentals that comprise that area. One of the principle ways in which we achieve this is through a “hands-on” approach, where students are given access to computers and various forms of IT systems in a lab setting. Such access provides students with an opportunity to accumulate experience with a variety of systems, software, and environments.

Lab Hours & Location | Available Software  | Printing

SOIS Virtual Computer Lab (online access)

SOIS offers a virtual computer lab for all students. The SOIS virtual lab provides any current SOIS student access to a SOIS computer from any location.

This lab is powered by Citrix XenDesktop, as such, it is compatible with: Windows, Mac OS X, IOS (iPhone, iPad, etc.).

**Note: Effective Fall 2019 you must first log onto the UWM VPN before accessing the virtual lab**

Virtual Lab Log-in | “How To” Tutorials for the Virtual Lab

Free Software - Microsoft and VMware

Through the Microsoft Azure Dev Tools & VMWare Academic service, SOIS provides Microsoft professional-level developer and designer tools at no cost to SOIS students, faculty and staff. This software includes Windows 10, Microsoft Project, Visio, Access, Visual Studio, VMWare Workstation & Fusion, VMWare Training & Certification, and much more. Many of these applications are used heavily in the undergraduate and graduate programs.

VMware eAcademy Login

Microsoft Azure Dev Tools for Teaching Login

“How To” Tutorials & Available Software

Student Web Space

SOIS Students have access to free space on our LAMP server. A LAMP environment is a standard open source software stack. This acronym stands for Linux, Apache, MySQL, and PHP. With this service students have the ability to learn and experiment with Web Design and Development.

Request Web Space | Reset Web Space Password“How To” Tutorial for the SOIS student web space

LinkedIn Learning - online video library

All UW-Milwaukee students, faculty and staff have access to LinkedIn Learning (previously known as, an online subscription library that teaches the latest software, creative, and business skills through high-quality instructional videos featuring recognized industry experts.

To begin learning today, visit and log in with your ePantherID and password.

Online Student Lounge (Canvas)

SOIS offers an online student lounge for our students to connect and communicate in a virtual environment. There is one virtual student lounge for both graduate and undergraduate students. Each semester students can choose to join the lounge if they wish. Students can self-enroll in the lounge via this link to UWM’s Canvas web-based learning environment.

Kaltura CaptureSpace Lite

“How To” Tutorials for Kaltura CaptureSpace Lite

Note: Kaltura CaptureSpace Lite is only supported for current SOIS faculty and students

KOrg Student Resources

These resources are for INFOST 511, 711, 712, 713, and 719.

Access KOrg Student Resources

IST Tutoring

IST tutoring is available each fall and spring semester while classes are in session. If you are looking for additional resources and assistance with your undergraduate course, please consider meeting with a tutor.

Spring 2020 tutoring is available starting early early February (no tutoring during Spring Break).

In-Person Tutoring

All sessions will be held in the 3rd floor lab/lounge (NWQB 3455). Tutoring will begin on September 16th and run through December 12th with no tutoring during Thanksgiving break. Please note: We will do our best to cover all scheduled hours. However, hours subject to change if tutors are out sick or otherwise unavailable.

Mondays from 10:00 am – 4:00 pm

Tuesdays from 10:00 am – 4:00 pm

Wednesdays from 10:00 am – 4:00 pm

Thursdays from 10:00 am – 2:00 pm

NOTE: SOIS strives to provide tutors from Monday – Thursday, during the fall and spring semesters. Due to unforeseen circumstances, there may be times when a tutor is unavailable. Whenever possible, SOIS Student Services will provide information on if there is a change to the published hours/availability. SOIS Tutors are provided as a resource to supplement your learning, they are not to be used as a replacement for your original work or as a reason for not submitting coursework on or before published course deadlines. If you have questions about tutoring availability, please see or call the SOIS front desk 414-229-4707 for any schedule changes.

Online Tutoring

Students can email questions and online meeting requests to: Advanced notice is needed to allow time for arrangements to be made (at least 2 business days).

IST Tutors Spring 2020


Technology for Teaching & Learning

IT Office Hours

Office Hours (subject to change)


Northwest Quadrant, Building-B, Room 3432
2025 E Newport Ave, Milwaukee WI, 53211

Look for us near the SOIS front office.

Fall and Spring Semester:

Monday: 8:00am – 9:00pm
Tuesday: 8:00am – 9:00pm
Wednesday: 8:00am – 9:00pm
Thursday: 8:00am – 9:00pm
Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Drop-in Support Closed, email support 11:00am – 3:00pm

Summer Semester:

Monday-Thursday: 8:00am – 3:00pm
Fridays: 10:00am – 2:00pm


8:00am-5:00pm Wednesday Only

*Our office is closed during all state of Wisconsin legal holidays

IT Guidelines

IT Usage Guidelines

Lab & Computer Use

The School of Information Studies (SOIS) computer labs are intended to be used only by current SOIS students who are a declared major, minor, or currently enrolled in one or more SOIS courses. The computers and their installed applications are intended for current SOIS course work or related purposes. Our computers are not intended to be used for personal or other reasons. The SOIS administration and IT staff reserve the right to revoke access to computers at any time for any reason they see appropriate.


Current School of Information Studies (SOIS) students will receive a limited quota of 250 pages of printing each semester the student is enrolled in courses and is subject to change. This quota will be reset each semester and will not rollover. This printing is to be used only for SOIS course related reasons and must be used sparingly. Once the quota has been depleted BSIST and MLIS students must find alternative locations to print off work. The Doctoral Program Director may request additional printing for doctoral students based upon their research needs.The SOIS printers are not to be used for any non SOIS course related purposes such as for printing personal items, books, etc.The SOIS administration and IT staff reserve the right to revoke access to printing at any time for any reason they see appropriate.

Electronic Resources

The School of Information Studies (SOIS) provides a wide array of software applications and other course specific resources to our students. These services are to be used within the guidelines provided by either the vendor in the case of downloadable software or by the SOIS IT office for other school specific resources such as the Student Web Space. In general, these electronic resources are provided for use by current SOIS students for their SOIS course work. Students who do not follow the guidelines set may have their access revoked at the discretion of the school’s administration or IT office.

Copyright Law

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Reproduction in excess of fair use or other provision of the copyright may be infringing. The user or the institution or both may be liable. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

UWM's Computer Usage Policy

UWM provides a computer usage policy which is below. Wherever appropriate or where SOIS does not supply specific guidelines we will rely on the general campus computer usage policy:

Section 17.09.10 of the statue: Misuse of Computer Resources.

  1. Failure to comply with laws, license agreements, and contracts governing university computer network, software, and hardware use.
  2. Use of university computing resources for unauthorized commercial purposes or personal gain.
  3. Failure to protect a personal password or university-authorized account.
  4. Breach of computer security, invasion of privacy, or unauthorized access to university computing resources. (
Future Changes
The School of Information Studies reserves the right to update and modify their guidelines as needed. Any questions or clarifications on usage guidelines can be directed to the SOIS IT office or school administration.

Recommended Computer Guidelines

Suggested Computer Specifications
For Windows or Mac

  • Intel i5 CPU
  • 8 GB RAM
  • 250 GB SSD
Suggested Internet Speed


  • 5 Mbps Down
  • 1Mbps Up

SOIS Tech Support Office

Northwest Quadrant, Building B
Room 3432
(414) 229-4707
Get IT Help

The best method to obtain IT support for SOIS resources is to email us at which will automatically create a support ticket with our helpdesk. You are also welcome to stop by our office during our regular support hours. Please note that we do not provide homework help but are happy to assist with technical troubles.

When contacting us be sure to include a detailed description of your issue, any error messages you are receiving, and supporting screenshots if acceptable so we can best assist you. Our IT department will get back to you as soon as we can during our regular office hours. After hours and weekend tech support is typically not available.