IT Support

Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product rather than providing training, customization, or other support services.

Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.

Suggested Courses

INFOST 110
Introduction to Information Science
INFOST 240
Web Design
INFOST 310
Human Factors in Information Seeking and Use
INFOST 315
Knowledge Organization for Information Science and Technology
INFOST 340
Introduction to Systems Analysis
INFOST 350
Introduction to Application Development
INFOST 410
Database Information Retrieval Systems
INFOST 440
Web Application Development
INFOST 490
Senior Capstone
INFOST 120
Information Technology Ethics
INFOST 250
Internet Communications and Information Transfer
INFOST 325
Information Security I
INFOST 385
Information Security II
INFOST 697
Cisco Routing and Switching I
BUSADM 230
Introduction to Information Technology Management