Sample Warning Email

Warning Email Sample:

Dear UWM ePantherACCOUNT holder:

According to our records, you have not registered for classes during the
past two full semesters, are no longer employed by or hold a sponsored
affiliation with UWM. Therefore, as part of routine maintenance of IT
services provided to the UWM community, IT services accessed using your
UWM ePantherACCOUNT are scheduled to be closed after the last day of
finals during this current semester. All files and information that are
part of these services will be permanently removed at that time.

In preparation for account closure, access to your UWM IT services, including the following, will be restricted:
– Microsoft 365 (previously Office 365) e-mail/calendar services
– OneDrive
– pantherLIST
– UWM web space
– UWM Survey Instrument

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How to verify the authenticity of this e-mail

If you have questions about the authenticity of this email, click on
the ePantherACCOUNT closure website located at:
http://epanther.uwm.edu/close
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What you need to do to prepare for account closure

It is important to prepare now for restricted access and impending
account closure of your services. Following are some recommendations.

1. Files and/or data you have maintained as part of these ePanther
services should be immediately moved to personal storage. This includes
any e-mail or calendar events stored in Microsoft 365, files stored in
OneDrive, coursework in D2L, website files, data contained
in the UWM Survey Instrument, etc. Once the services associated with your
ePanther account are closed at the end of the semester, your data will
be removed and will not be retrievable.

Any resources used in the business of  or files required by
departments should be shared with qualified personnel in the department to
ensure their continued use.

2. If you are actively using your Microsoft 365 e-mail and calendar
services, notify individuals that your o365 service account will
be closing. This can be done using the o365 automated response
feature described on this web page: https://kb.uwm.edu/page.php?id=45433
Note this automated notification will only be in effect until your
account is closed at the end of the semester. If you are still using the
calendar feature, move all your calendar appointments to a non-UWM
calendar service.

3. If you are the owner of Microsoft 365 Shared Mailboxes you should update
the ownership. See this web page for instructions:
https://kb.uwm.edu/page.php?id=42061

4. If you schedule Microsoft 365 Calendar Resources that should be continued,
See this web page for information on how the scheduling users may be
changed: https://kb.uwm.edu/page.php?id=63650.

5. If you are the owner of pantherLIST e-mail lists you should update the ownership. See the ownership info at the bottom of the PantherLIST
FAQ page: https://kb.uwm.edu/page.php?id=42159.

6. If you are the owner of a campus WordPress Web Site or Qualtrics Survey
that would be of use to others, please be sure to find others to take
ownership of that content.

Some additional information to consider with ePantherACCOUNT services when
leaving UWM is available at https://uwm.edu/iam/procedures/before-you-leave-uwm/

For assistance with the above, contact the UWM Help Desk at
414-229-4040, toll-free at 877-381-3459, or use the online form at
http://GetTechHelp.uwm.edu

You may verify the status of your access by visiting the ePantherACCOUNT
deprovisioning website located at http://epanther.uwm.edu/close

NOTE: Alumni who would like to continue using a UWM-affiliated e-mail
account may be eligible for a free UWM Alumni Gmail account. This
is not a continuation of your Microsoft 365 account; it is a new e-mail
account. For more information, visit the UWM Alumni Association website
at http://alumni.uwm.edu
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Services remaining open

Access to the PAWS service (http://paws.uwm.edu) for students or faculty
and the My Wisconsin portal for employees (http://my.wisconsin.edu) will
remain open using your ePantherID and password.
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What to do if you believe your account closure is in error

Individuals who are late registrants, retired professors with emeritus
status, research assistants, recently hired employees, individuals with
a sponsored affiliation with UWM, or individuals who have recently
changed their ePantherIDs may be entitled to have access to all ePanther
services.

If you believe you should retain access to your ePanther services, do
not reply to this e-mail. Contact the UWM Help Desk at 414-229-4040,
toll-free at 877-381-3459 or use the online form at
http://GetTechHelp.uwm.edu. Provide the following information:

1. A statement of why your account should remain open and you should
continue to be granted access to ePanther services.

2. An alternate e-mail address and your ePantherID if the reply should
be sent to a non-UWM account. Do NOT include your ePanther password.

3. A phone number at which you can be contacted.

On occasion, accounts are flagged that should not be closed. Most
issues are resolved quickly after information is provided to the UWM
Help Desk.

Thank you,
UWM ePantherACCOUNT Administration Office Staff <helpdesk@uwm.edu>