University Housing Coronavirus COVID-19 Information

University Housing Status: Sandburg, Purin, and Kenilworth are open to residents; guests are prohibited in residence halls and discouraged in Kenilworth. Move-out details are in the Communication Archive at the bottom of this page. See Email from 3/20/2020.

Cambridge Commons and RiverView are closed. 

Offices are Closed, with staff working remotely. Please use the Web Contact Form or message us on www.facebook.com/UWMUniversityHousing to reach our staff.

The health and well-being of our campus community is our top priority at UWM. With the coronavirus situation evolving rapidly, we urge everyone to become familiar with the health information on this site and to check back regularly to stay informed about University Housing’s planning in response to the outbreak.

If you have any symptoms consistent with COVID-19, are aware that you are a close contact to a confirmed or highly suspect case of COVID-19, or have been advised to self-quarantine by a health or public health professional you will be unable to be on-site for move-out. This is for the health and safety of the students, staff, and families assisting in the move-out process.

Please review this page for important information about University Housing’s policies as we continue to support the UWM response to Coronavirus COVID-19. For more information about the campus response, please visit https://uwm.edu/coronavirus/.

Residents Who Have No Other Housing Alternative

A limited number of residents have been approved to remain in University Housing for the remainder of the Spring 2020 semester. For the most part, students currently living in University Housing should be contacting family, friends, and classmates about other potential living arrangements. Any residents who are approved to stay in University Housing should expect to move rooms/buildings, and little to no campus services (as we’ve already seen many campus offices and centers close indefinitely due to coronavirus COVID-19).

Communication Archive

Email to All Residents - 4/3/2020
Dear Panthers,
On behalf of UWM University Housing, I wanted to thank you for the patience and understanding you have shown as we continue to work through many issues presented by COVID-19 Coronavirus. As you know, University Housing has suspended all contracts, except for those students who have an approved COVID-Accommodation. We continue to work on moving-students out. If you haven’t signed up for a move-out time, please refer to our Move-Out Instructions email on March 20, 2020.
One of our most frequently asked questions over the last few weeks relates to the processing of refunds for the time lost on the contract for our residents in the Residence Halls and in Kenilworth Square Apartments.
A multi-department committee has been working diligently on the process for these refunds to occur, keeping in mind the UW-System guidance (https://www.wisconsin.edu/news/archive/uw-system-to-offer-prorated-room-and-board-refunds/) that all refunds would be processed and distributed by the end of the Spring Semester.
We are pleased to inform you that we expect to complete the processing of account credits by the end of April, if not sooner. At that point, any student accounts that have a credit balance will be issued a refund check mailed to their address in PAWS. We’ve included many frequent questions at the bottom of this email.
We are still finalizing the exact dollar amounts that each student will have credited to their account, as this varies based on building, room type, and meal plan usage. When your account has been credited, you will receive an additional email with the specific details of your amount credited.
Once again, thank you for your patience.

 

Email to All Residents - 3/20/2020

Dear Residents,

Due to the concerns related to COVID-19, University Housing will be using an adapted move-out process. While we understand students’ and families’ desire for a quick move-out process, we ask that residents follow this process to ensure an orderly and safe experience.

For Spring 2020, University Housing will be using an adapted express checkout process to lessen interaction between individuals. We also will have a two-guest limit for entering the residence halls to move belongings. If other guests come to help, please know they will have to wait outside.

YOUR MOVE-OUT TIME/DATE

You may sign up for a move-out date/time at the following websites. The times offered are structured to ensure we can maintain optimal social distancing. Please click on the name of your building to be connected to the available times.

SPECIAL NOTE FOR CAMBRIDGE COMMONS AND RIVERVIEW

We are staggering move-out, with Cambridge Commons and RiverView going first. Those residents must be completely moved out by March 27. If you are a Cambridge or RiverView resident and can’t sign up for a time that would work, please complete this form at: www.uwm.edu/housing/adminpackup. The deadline to submit the form is March 24, at 11:59PM.

All residents have two hours to move out of their room. To have the most efficient move-out possible, please consider the following:

  • Visualize your room and have a plan for the supplies you need and how you will pack.
  • Be prepared with boxes/bins/bags to pack your belongings. You can organize things after returning home.
  • If you brought a mini-fridge, empty it and tape it shut for transport. Once it’s in your car, place it on towels, as you may get a large amount of condensation while driving home.
  • If you have a mini-fridge or loft rental:
    • Mini-fridge: clean out, unplug, and leave the door open.
    • Loft: de-loft your bed, and fold up the loft kit. Leave the folded loft kit under the bed.
  • For clothing hanging in your closet, consider keeping clothes hung up and wrapping a trash bag around them instead of packing them individually. You can then hang them right up when you get home.
  • For bedding, consider vacuum-seal bags or trash bags with air pushed out to conserve space.
  • Know that like any move-out, we have space allocated at the entrance of each building to donate any unwanted items, such as futons, clothing, and unopened food).
  • Honestly prepare those helping you move about your room condition. Is it messy? Have you accumulated more belongings since move-in?

We understand the move-out process can be emotionally charged, and this is a stressful situation. The more planning that can be done before arriving to campus, the smoother your experience will be.

PARKING

To ease the burden on parking near University Housing buildings, please bring the fewest number of vehicles possible. It is also your responsibility to obey all parking signs.

Cambridge Residents
Please use street parking along the building for move-out. Please make sure not to block driveways or fire lanes.

Purin Residents
Please use street parking on Kenwood Boulevard and Downer Avenue for the move-out process. Please note, you are responsible for obeying all parking signs and meter restrictions.

RiverView Residents
We ask that you park at the Pick N Save lot while you pack your belongings, and then when you are ready to load your vehicle move it to the RiverView Circle Drive.

Sandburg Residents
We ask that Sandburg South Tower residents park in the Circle Drive. Sandburg East/North/West residents, please park in the garage. While garage spaces are available and preferred, oversized vehicles (7-feet or taller, extended cab trucks, trailers, etc) will not fit, and should park on Maryland Avenue instead.

Additional Instructions
Your instructions/checklist for move-out day will be in your University Housing mailbox, with a key envelope. Please review that as soon as possible so you can start planning for your move-out day. Electronic versions can be downloaded here:

General Checklist | Student Checklist

Information for Illinois Residents
University Housing is aware that effective March 21, residents of Illinois are under a shelter-in-place order. If you are an Illinois resident who has been living in Cambridge, RiverView, or Sandburg South Tower, and are unable to return to campus to move out, please complete the form at: www.uwm.edu/housing/adminpackup. If you are an Illinois resident who has been living in different residence hall at UWM, we suggest you sign up for a move-out time after April 7. If you have additional questions, please email university-housing@uwm.edu.

Email to All Residents - 3/18/2020

Dear Residents,

First, please allow me to thank you for the patience and understanding you and your families have shown as we’ve continued to respond to this ever-changing situation.

As you may have seen in the Chancellor’s message this afternoon, University Housing will be closing soon (except for those residents who are approved to stay), which will result in a suspension of contract for most of you.

The rest of this email contains many important details, so please read it thoroughly.

If you are currently living in University Housing (on-campus during the Spring Break), please prepare to move-out as soon as possible. You must be moved out of University Housing no later than Friday, March 27.

If you aren’t currently on-campus, please do not return to campus at this time.

Our primary goal at this time is to empty the buildings of all residents while maintaining social distancing. There will be more information coming for residents currently away from campus with instructions on how to come back and move-out. Our move-out process will be very regimented, and students are expected to abide by the guidelines put in place.

Residents Who Are Interested in Remaining in University Housing During Spring 2020

While we will have very limited space available for residents who must remain on campus, we strongly discourage residents from pursuing that option. We know that some students may not have an easily accessible permanent home to go to. Residents who still need to find a temporary living situation should exhaust all other alternatives before requesting a COVID-19 Accommodation, including consulting friends, family, and classmates about potential living arrangements. Residents who have an approved accommodation will likely be moved into one building, and have very limited campus resources, as we have seen most offices and services on campus announce that they are closing indefinitely. If residents have no other housing option, complete a request form at https://uwm.edu/housing/covid19accommodation/.

Cart Availability

During move-out, many of you may want to use University Housing carts. While we will clean the carts at the end of each day, you should still plan to bring items with you to disinfect carts prior to your own usage. In addition, if you want to cling wrap belongings onto the cart, please bring your own wrap.

Rough Outline of the Move-Out Schedule

  1. Current On-Campus Residents Move-Out.
  2. Residents with permanent addresses in WI are scheduled to move-out.
  3. Residents with permanent addresses in IL are scheduled to move-out.
  4. Residents from all other states/countries are scheduled to move-out.

Instructions with full move-out details and schedules will be emailed out in the next few days. PLEASE DO NOT COME TO CAMPUS PRIOR TO YOUR SCHEDULED MOVE-OUT TIME.

Housing Billing Update

Per the contract guidebook, when students are unable to reside in University Housing for more than three days, they are eligible for a refund for the days of occupancy lost on the contract. More information on the refund amounts, process, and timeline for crediting will be released as soon as it is determined.
Email to Residence Hall Residents - 3/17/2020

Dear Residents,

As part of University Housing’s response to the COVID-19 virus, we will be implementing a Restricted Guest Policy, which will go into effect Wednesday, March 18 at 8am, and remain in effect until further notice.

Under the Restricted Guest Policy, only current University Housing residents, employees who work in University Housing residence halls, and emergency personnel will be allowed to enter University Housing residence halls.  

Guests (including non-housing UWM staff, Milwaukee County Transit staff, and GoRiteway Shuttle Drivers) will not be able to access University Housing residence halls and should plan to use other community or campus resources instead. The UWM Student Union will be the next closest location that has a convenience store, restrooms, and accessible hours.

In addition, both the University Housing Tour Program (uhmktg@uwm.edu) and the Guest Housing Programs (stay@uwm.edu) have been temporarily suspended.

Exceptions to the Restricted Guest Policy will be made for individuals who are assisting a current resident with move out. If moving out (either temporarily or permanently), each resident will be allowed up to three registered guests. These guests will be expected to obey all registered guest policies (obtain a GuestPass, present a valid state issued photo ID, be escorted at all times, etc.). Additionally, approved guests will be provided a single-use guest wristband upon check-in.

Due to the high volume of individuals living and working in our communities, we kindly ask that all individuals experiencing symptoms of any of any illness, or those who have knowingly been exposed to others experiencing symptoms of illness, actively avoid the UWM University Residence Halls at this time.

If you have any questions about the Restricted Guest Policy, please contact your building’s Service Desk. (Cambridge: 414/935-6900; RiverView: 414/229-3595; Sandburg/Purin: 414/229-6123)

Finally, as a reminder, if you plan on staying in University Housing at any point between now and April 10, please complete the form at www.uwm.edu/housing/covid19.

Email to Kenilworth Residents - 3/17/2020

Dear Residents,

As part of University Housing’s response to the COVID-19 virus, we are encouraging you to avoid inviting guests into Kenilworth Square Apartments (or severely limiting, when possible).

In addition, both the University Housing Tour Program (uhmktg@uwm.edu) and the Guest Housing Programs (stay@uwm.edu) have been temporarily suspended.

Due to the high volume of individuals living and working in our communities, we kindly ask that all individuals experiencing symptoms of any of any illness, or those who have knowingly been exposed to others experiencing symptoms of illness, actively avoid all UWM University Housing buildings at this time.

If you have any questions about the guidelines, please contact your building’s Service Desk. (Kenilworth Desk: 414/229-0512).

Handwashing Guidelines
Each apartment had a handwashing guide taped to the outside of its door. Please take that guide and tape it to the mirror in your bathroom, so as to encourage good handwashing and hygiene within your apartment. We all have a role to play in preventing the spread of this virus, so please do your part.
Staying in Housing?
Finally, as a reminder, if you plan on staying in University Housing at any point between now and April 10, please complete the form at www.uwm.edu/housing/covid19.
Email to All Residents - 3/12/2020

Update from University Housing Regarding Coronavirus COVID-19

Dear University Housing Residents,

As you have been informed via the Chancellor’s emails of March 10 and 11th, UWM Spring Break has been extended to March 15-29, with additional remote instruction occurring from March 30-April 10. Please know that the Housing Leadership Team has been diligently working on a plan of action and how that will impact our students, staff, and families.

As of this time, University Housing will not be closing, and resident contracts have not been terminated or suspended

  • For the next four weeks, we encourage students to heed the Chancellor’s message and temporarily leave campus to help limit the campus population. While on spring break, we hope that all students partake in safe practices before returning to campus, such as • Be considerate by not traveling to areas with confirmed COVID-19 cases (including scheduling new travel that takes advantage of deeply discounted fares, as those relate to areas that may be heavily impacted by COVID-19)
  • Wash hands frequently
  • Avoid sharing food or drinks with other
  • Cover any coughs or sneezes with tissues or your elbow
  • Avoid contact with people who are experiencing any flu-like symptoms, fever, cough, or shortness of breath
  • Please stay at home if you are sick. The CDC guidelines are here: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html. Contact your health care provider if you develop COVID-19-like symptoms, including fever, cough or difficulty breathing.

If you plan on staying on campus anytime between March 15 and April 11, please complete the form at www.uwm.edu/housing/covid19. This will allow University Housing and other campus partners to properly plan for the students who will be staying.

For those who plan on staying on campus in the next four weeks, please know there will be limited resources, including staffing, dining, and access to common spaces (and it’s possible that some of these resources will be offered in only one University Housing location). Access to academic support areas and computer labs in University Housing will not be restricted. For the two weeks of Spring Break, the only dining location open in University Housing buildings will be the Sandburg Restor, which will be open 10am-4pm, Monday-Friday. Dining hours beginning March 30 have not yet been determined.

If you would like to terminate your University Housing Contract, please review your Contract Guidebook, which can be downloaded at www.uwm.edu/housing. Students who terminate their University Housing Contract while remaining enrolled in courses will be responsible for 100% of charges until they move out, and eligible for a 15% refund the remainder of the contract period. Students who terminate their contract will forfeit their assignment. In the event in-person classes resume in April, students who had terminated their contract would need to arrange their own housing for the remainder of the semester (returning to University Housing will not be an option).

Over the course of the next few weeks, Housing Leadership will continue to monitor the status of COVID-19 and campus decisions and will make decisions accordingly, which may include limitations of guests.

If you are a current student-employee (or Resident Assistant) working for University Housing, please continue to follow your work schedule, and look for communication from your supervisor with more information by the end of the week.

Please know that University Housing is taking this situation very seriously, and we will continue to make thoughtful and informed decisions that will best serve all of our students.

Email to Cambridge Residents - 3/10/2020

FROM THE DESK OF ARCETTA KNAUTZ, DIRECTOR OF UNIVERSITY HOUSING

Dear Cambridge Commons Residents,

Earlier this afternoon, you received an email from Chancellor Mone about a potential COVID-19 case involving an employee who works in the UWM Foundation. Since the UWM Foundation is located within a wing of Cambridge Commons, I wanted to reach out to provide you some additional information.

We appreciate your patience as our University Housing Leadership Team works with members of campus leadership to finalize details specific to students living in University Housing. The Chancellor indicated that you will receive further information regarding University Housing by Friday, and we will definitely meet that expectation. 

First, it is important to note that while the UWM Foundation offices are located inside Cambridge Commons Residence Hall, these offices and employees are not centrally located in residential areas. UWM Foundation staff members utilize different spaces within the building as well as different entrances which has mitigated the potential impact on you, our residents.

Second, out of an abundance of caution, we are taking some proactive measures, including closing the Restor+ and shared bathrooms located near the UWM Foundation/Restor+.

Third, while additional plans related to UWM’s extended Spring Break are being finalized, we recommend that when students leave for Spring Break, they bring home vital belongings, electronic devices, medications, and other items that may be needed during or beyond the two-week duration.

We currently have no confirmed cases of COVID-19 with residents in the residence halls. 

While we understand there is a lot of uncertainty and fear surrounding the COVID-19, know that we have been, and will continue to work diligently to support our community – including you.

Additional information may be found at: 

University Housing will be in contact with residents of all University Housing buildings with further information and updates as the situation develops.

Most importantly, please remember the steps you can take to help prevent the spread of this and other viruses: 

  • Wash your hands vigorously with warm water and soap (for at least 20 seconds).
  • Cover your coughs and sneezes with a tissue, or at the very least your elbow.
  • Clean commonly used surfaces frequently.
  • Avoid touching your eyes, nose, or mouth.
  • Don’t share food or drinks.
  • Stay home if you have any flu-like symptoms.

If you have any general questions about influenza or the coronavirus, or are sick and need medical advice, please call the Norris Health Center at 414-229-4716. 

Sincerely,

Arcetta Knautz
Director, UWM University Housing

Service Updates from Campus Resources

Shuttle [as of 4/3/2020 6AM]: The Prowl Line Shuttle is closed indefinitely. https://uwm.edu/transportation/changes-due-to-covid-19/

Resident Dining Options [as of 4/3/2020 6AM]: Sandburg RESTOR will be the only dining option open in University Housing, with hours from 8:30am-4pm, Monday-Friday. https://uwm.edu/dining/hours/

Campus Dining Options [as of 3/18/2020 12PM]: All non-residential dining facilities are closed indefinitely. https://uwm.edu/dining/hours/

Klotsche Center [as of 3/17/2020 7PM]: Closed indefinitely. https://uwm.edu/urec/facilities/facility-hours/

Frequently Asked Questions

Per the contract guidebook, when students are unable to reside in University Housing for more than three days, they are eligible for a refund for the days of occupancy lost on the contract. UW System has put out the attached guidance: https://www.wisconsin.edu/news/archive/uw-system-to-offer-prorated-room-and-board-refunds/.

At this point, you should just sign up for a move-out time and fully move out of your space.

There will be a scaled move-out with times for each individual resident to ensure social distancing. Instructions with full move-out details and schedules were emailed out on March 20, 2020.

You will want to clean and pack up all belongings. At the end of move-out, your room should be empty.

Yes, you can cancel your request for Accommodation should you find other lodging. Please email university-housing@uwm.edu to cancel your Accommodation Request.

There will be a scaled move-out with times for each individual resident to ensure social distancing. Instructions with full move-out details and schedules were emailed out on March 20, 2020.

Per the contract guidebook, when students are unable to reside in University Housing for more than three days, they are eligible for a refund for the days of occupancy lost on the contract. UW System has put out the attached guidance: https://www.wisconsin.edu/news/archive/uw-system-to-offer-prorated-room-and-board-refunds/.

Per the contract guidebook, when students are unable to reside in University Housing for more than three days, they are eligible for a refund for the days of occupancy lost on the contract. UW System has put out the attached guidance: https://www.wisconsin.edu/news/archive/uw-system-to-offer-prorated-room-and-board-refunds/.

Parking refunds are handled by Transportation Services. Per their website: Parking permit refunds will be processed according to our existing Transportation Services Regulations: Canceling payroll deductible permits are prorated forward to the 15th of the month or the end of the calendar month dependent on the date of cancellation. Permit cancellations must be made in writing including payroll deductions. Any permit cancelled prior to the start of the date the permit will be active, will be refunded after a processing fee. Monthly permits will not be refunded after the effective date commences. Any semester permit cancelled by the last day to drop or withdraw from full-term courses may receive a prorated return minus a processing fee. Semester permits cancelled after the last day to drop or withdraw from full-term courses will not receive a refund.

There will be a scaled move-out with times for each individual resident to ensure social distancing. Instructions with full move-out details and schedules were emailed out on March 20, 2020.

There will be a scaled move-out with times for each individual resident to ensure social distancing. Instructions with full move-out details and schedules were emailed out on March 20, 2020.

Residents are not required to make any additional steps to suspend their housing contracts. That will happen automatically as students move-out. There will be a scaled move-out with times for each individual resident to ensure social distancing. Instructions with full move-out details and schedules were emailed out on March 20, 2020.

Student-employees should check with their supervisors/departments about plans moving forward. If students do need a home, they can request a COVID Accommodation https://uwm.edu/housing/covid19accommodation/, which would allow them to stay in University Housing, even after the buildings close. Any students who do remain should be prepared to have very little offered in terms of campus services: transportation, dining, and recreation may all have limited or no service. This situation is still developing so please check back for more information.

If the key is all that’s left, you can mail it to us.
Please use a bubble wrapped envelope, or tape it to a piece of cardboard, and mail it to
UWM University Housing
3400 N. Maryland Ave.
Sandburg C100
Milwaukee, WI 53211
If you send the key any other way, it will get lost when it goes through the USPS machines.

A solution for returner self-assignment is currently being developed and we will share details out once it is finalized.

University Housing move-out for UWM is permitted by both the state and city shelter in place orders. The current move out processes, which are structured to maintain appropriate distance between people in the buildings, will continue as scheduled.

The Wisconsin Department of Administration made a request for UWM and other universities/colleges to provide housing space for COVID-19 emergency operations. Whether Cambridge and RiverView will be used for this purpose has not been determined.

If at all possible, we request that residents do not return to campus prior to their move-out appointment. In the case of necessary medications or other URGENT needs, please plan to return to your residence hall when there will be fewer people around, i.e. outside move-out hours prior to 8am or after 6pm. 

Meal plan refunds are a separate process from room refunds: likely students will get a pro-rated portion of the meal plan administrative fee, and all remaining meal plan points. This solution is still being developed so please check back for more information. 

Your student should have received email instructions for how to schedule a move-out appointment; if they are unable to find this email, it can be found in the “Communication Archive” section at uwm.edu/housing/covid19. All students who move-out will be refunded for the same vacate date, so the exact move-out date does not matter for billing purposes. The only students who will not receive a refund are those who have an approved COVID accommodation. 

Please have your student check their UWM email account regularly, as all correspondence regarding COVID-19 updates will be sent there. Your student should have received email instructions for how to schedule a move-out appointment; if they are unable to find this email, it can be found in the “Communication Archive” section at uwm.edu/housing/covid19. University Housing move-out for UWM is permitted by both the state and city shelter in place orders. The current move-out processes, which are structured to maintain appropriate distance between people in the buildings, will continue as scheduled. 

You should have received email instructions for how to schedule a move-out appointment; if you are unable to find this email, it can be found in the “Communication Archive” section at uwm.edu/housing/covid19. The current move-out processes are structured to maintain appropriate distance between people in the buildings, and move-out dates for most buildings are available through April 18.

Please use a bubble wrapped envelope, or tape it to a piece of cardboard, and mail it to: 

UWM University Housing 

3400 N. Maryland Ave. 

Sandburg C100 

Milwaukee, WI 53211 

If you send the key any other way, it will get lost when it goes through the USPS machines. 

Please also make sure that you have updated your forwarding address and completed your “Express Check Out” in your MyHousing account. Log into uwm.edu/myhousing. Submit your forwarding address from the “My Addresses” bar in the left-side Main Menu. Once submitted, click “My Home.” Next, under the COVID-19 Emergency Check-Out header click “Express Check Out.” Mark “YES” that you have moved out of your room completely. 

Due to the evolving situation, plans for Summer 2020 are currently on hold. More information will be released as soon as it is determined. 

You can update your forwarding address at any time using your MyHousing account. Log into uwm.edu/myhousing, and submit your forwarding address from the “My Addresses” bar in the left-side Main Menu. 

Please make sure that you have completed your “Express Check Out” in your MyHousing account. Log into uwm.edu/myhousing. Under the COVID-19 Emergency Check-Out header click “Express Check Out.” Mark “YES” that you have moved out of your room completely. 

Students can have up to two (2) helpers to move-out. Any additional guests would have to wait in the vehicle. Outside of move-out guests are prohibited in residence halls. 

Students will not need to submit anything for their room and meai plan refund. All residents (except those with an approved COVID-19 Accommodation) will be refunded from a uniform calendar date, regardless of their actual move-out date. These details are still being finalized by a campus committee. More information will be emailed out when it is determined. 

Students may request refunds of their gold account at anytime (no more than 3 refunds per year).  They will pay $10 refund fee.  They need to request a refund through the PantherCard Office. Complete and submit the Email_Gold_Account_Refund_request

University Housing is no longer able to provide administrative pack-ups.

If the governors’ orders are giving you pause, please know that schools both in Wisconsin and Illinois continue to move residents out, as move-out qualifies as essential business. However, if your hesitation is related to your own commitment to self-isolate, we understand that too and want to support your decision.

If you do not feel comfortable moving-out until the shelter in place orders are lifted, University Housing will allow you to leave your belongings in your room until the end of the contract (May 16 for Residence Halls, May 31 for Kenilworth). At that point, you must have your room empty.

All residents who moved out or were administratively packed up and did not have an approved accommodation will be getting a credit.
Please note, most Kenilworth Students are billed on a monthly basis. Kenilworth’s resident billings for April and May have been eliminated, and the prorated portion of March will be credited back to the resident’s account.
Residents who have an approved COVID-Accommodation to remain in University Housing will not get a credit for the room rate. However, if COVID-Accommodation students have a Meal Plan, they will get a credit back for a portion of their Meal Plan Administrative Fee. COVID-19 Accommodation students will not have Meal Plan points credited back, as they may still want to use those at other food locations (even though residential cafeterias will be closed for the remainder of the semester).

While University Housing is putting a refund on your accounts for the prorated room and meal plan charges, the amount returned to your account will first be used to cover any unpaid obligations you may have to the University. So, if a balance is owed, the credit will be applied to the PAWS account, thereby reducing the amount owed.  For example, if you owe $600, and your credit is for $450, you will not receive a check for $450.  You will now have a reduced balance due of $150. If your balance owed is $0, or any amount less than the amount credited, you will be receiving a refund check.

University Housing will send emails to all residents receiving credits after those credits are applied to PAWS. Those emails with detail the amounts credited.

The Cashiers Office is currently staffed to complete the essential service of processing refunds to two times each during the COVID-19 situation.  From the time the credit is placed on your account by University Housing, it will take a few days for a check to be processed. Checks will be mailed to the address in your PAWS account via the US Postal Service (USPS).

Refunds can only be sent via USPS mail. Please make sure your international address is up to date in PAWS to ensure your check is mailed to the correct address.

If a student still has a balance due in their PAWS account after the housing and meal plan credits are applied, they will not receive a refund payment and are still expected to pay their outstanding balance. However, their balance due should be reduced by the total amount credited.

Unfortunately, it cannot. Students cannot carry their refund into the next school year because of rules related to federal financial aid.

Prorated room reimbursements for students who vacated the residence halls and Kenilworth Square Apartments will cover March 23, 2020 through the remainder of the contract period (May 16, 2020 for Residence Hall students; May 31, 2020 for Kenilworth residents), regardless of the actual date they may have moved their belongings out.

The amount of the credit to the student’s PAWS account will vary depending on the room rate for their particular University Housing building, room type, as well as the remaining balance in their meal plan.

Remaining balances in Resident Meal Plan Accounts will be credited as a payment in students’ PAWS accounts, for all students who do not have an approved COVID-Accommodation. Gold Account balances will not be refunded unless specifically requested by the student. Students may request refunds of their gold account at anytime (no more than 3 refunds per year). Students who request a Gold Account refund will pay $10 refund fee. You will need to request a refund through the PantherCard Office. Complete and submit the Gold Account Refund Request.

No. Students who were not able to get their belongings until later this semester will not be assessed any fees or see any impact on their housing costs/credits. The only students who will not be credited are those students with an approved COVID accommodation to stay in University Housing.