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The Master of Healthcare Administration Program utilizes the American College of Healthcare Executives (ACHE) Healthcare Leadership Alliance (HLA) domains and competencies. Through a thorough assessment and input process from key stakeholders, the program faculty have adopted twenty-four (24) core competencies covering 5 domains (Communication and Relationship Management; Leadership; Professionalism; Knowledge of the Healthcare Environment; Business Skills and Knowledge). Various assessment measures are used throughout the program to assess competencies, skills, knowledge and abilities.

Domain 1: Communication and Relationship Management

  1. Interpersonal skills and communication (builds and utilizes collaborative relationships and develops negotiation skills)
  2. Use factual data to produce and deliver credible and understandable results
  3. Facilitate group dynamics, process, meetings, and discussions
  4. Demonstrates and reinforces respect for diversity and inclusion
  5. Presents effective business communication through writing skills and effective oral communication through presentation skills

Domain 2: Leadership

  1. Leading and managing others (hold self and others accountable for organizational goal attainment)
  2. Collaboration and interpersonal skills (builds and utilizes collaborative relationships, develops negotiation skills, and demonstrates commitment and encouragement when collaborating with others as part of a team)
  3. Systems thinking (be able to assess the potential impacts and consequences of decisions in a variety of situations)
  4. Change management (promote and manage change)
  5. Demonstrate critical thinking, analysis, and problem solving

Domain 3: Professionalism

  1. Understands professional codes of ethical behavior and acts upon ethical and professional standards
  2. Capable of navigating through uncertainty of change
  3. Establish, build, and sustain a network for professional development and engage in continued professional development including reflection and self-directed learning
  4. Professional & community contribution (participate in community service; balance professional and personal pursuits)

Domain 4: Knowledge of the Healthcare Environment

  1. Health care issues and trends (explain and discuss important issues in health care, including circumstances causing major changes and reform in U.S. health care delivery)
  2. Assess the interrelationships among access, quality, cost, resource allocation, accountability, and community
  3. Acquires data from multiple and diverse sources when solving problems
  4. Analyze and apply funding and payment mechanisms of the health care system
  5. Population health and status assessment (understand and explain the major factors in population health status)
  6. Healthcare legal principles (discuss and critically analyze health-related legal principles, including standards, regulations in health policies, and risk management)

Domain 5: Business Skills and Knowledge

  1. Strategic planning (ability to perform environmental analysis and develop strategic alternatives; discern competitive strategy; formulate business strategy based on evidence)
  2. Quality improvement/performance improvement (identify relevant problems and apply concepts of process improvement, root-cause analysis, and problem-solving techniques)
  3. Organizational dynamics and governance (articulate and explain the roles, responsibilities, structures, and influence governing bodies hold in health care organizations)
  4. Financial management (ability to compile and analyze financial information and apply principles of operating, project, and capital budgeting)
  5. Human resources (apply methods and techniques related to the management of health care organizations, employees, and professional staff)

Jennifer T. Fink, PHD
Program Co-director

Barbara J. Zabawa, JD, MPH
Program Co-director