Policies

Planning

Event Space
Contact Reservation and Event Planning Services (REPS) at (414) 229-4828 to reserve event space in the Student Union. Please discuss the desire for catering with your event coordinator. If the Student Union facilities are used, any catering arrangements will be handled through 20|20 Catering. Failure to comply with the policy may result in a $150 Catering Policy Violation Fee assessed on the reservation.

For campus events held outside of the Student Union, contact the building’s facilities manager. It is the client’s responsibility to confirm with them that 20|20 Catering has access to the building and room location at least two hours prior to the event for set up, all table needs are met, there is access to running water and electricity, and space is available for food service prep. 20|20 Catering does NOT provide any tables or chairs. For more information call (414) 229-3733 or (414) 229-6691.

Catering
At least 30 days prior to the vent meet with a catering coordinator to begin the planning process. A shorter lead-time may be possible; however, the request catering and required staff may not be available. Any new reservation made after noon, 5 business days prior to the event will be evaluated by our team to ensure achievability. If feasible, a Late/Change Fee will be assessed based on the entirety of the event:

  • 4 business days prior to the event= 10% service fee (not to exceed $200)
  • 3 business days prior to the event= 20% service fee (not to exceed $300)
  • 2 business days prior to the event= 30% service fee (not to exceed $400)
  • 1 business day prior to the event= 40% service fee (not to exceed $500)
  • Day of the event= 50% service fee (not to exceed $600)

Please consider the event title, date, location, time, guest count, menu style, and budget prior to meeting with a coordinator. Also, provide on-site event contact name and number for reference.

For state meal maximum please contact Pre-Audit and Support Services at (414) 229-4887.

Allergens & Dietary Needs
Please discuss any allergens or dietary needs with your coordinator. For your convenience dietary symbols are indicated throughout the menu.

Food Order & Menu Minimums
All full service catering reservations require a minimum food order of:

  • $50 (per service order) when held in the Student Union
  • $100 (per service order) when held outside of the Student Union.

If the minimum is not met we will provide catering for a fee that covers the difference until the minimum is met.

All buffets, stations, and plated meals have a 20 person minimum. The Ice Cream Social Break // link?// has a 50 person minimum. Individual items may also have minimum amount that is required for ordering. Please see menu for details.

* Mini plate fee is 1/2 of the cost of buffet

Pick Up & Drop Off Orders
For small reservations or cost saving benefits, note the asterisked menu items available for pick up or drop off. These orders do not include linens, set up, or tear down. Pick up orders refer to items that are picked up from the 20|20 Catering office, required a minimum food order of $50 and are assessed as 10%. Pick up or Order Fee based on the entirety of the event in lieu of regular labor charges. Deposit Fees are dependent on the requested or necessary equipment for the pick up and drop off orders. The fee will be charged unless the equipment is returned undamaged within one business day.

*Box Lunch orders of 20 or less will be processed as Hot/Cold display

Delivery Fee
A delivery fee of $100 will be assessed for all catered events off man campus. Locations include the Hefter canter, Alumni House, Zilber School of Public Health, School of Freshwater Sciences, Innovation Campus, etc. For events outside of the campus parameters the delivery fee will be assessed on an individual basis. The delivery fee will be waived for the events that exceed food order of $5000.

Dinnerware
We have two options for dinnerware, which are priced as follows:

  • Recyclable dinnerware and utensils
    • Break/ Reception/ Station= $0.45/ per person
    • Buffet= $0.90/ per person
  • China dinnerware and flatware
    • Break/ Reception/ Station= $1.50/ per person
    • Buffet= $2.50/ per person
    • Family Style= $2.50/ per person
    • Plated Meal= $3.50/ per person
    • Bar Glassware= $1/ per person, per hour

Linen
Indoor catered events include tablecloths and skirting for the catering table(s)at no additional charge.

Additional linens for dining tables or other event tables can be ordered as follows:

  • Tablecloths= $10/each
  • Linen Napkins= $0.75/each
  • Skirting= $25/ each

Specialty linens can be ordered at least seven business days prior to the vent and will be priced upon request.

Décor& Floral Arrangements
House décor is included at no additional charge for full service catered events. However, we can order live floral arrangements to compliment any event and will be priced upon request. Clients may arrange with their coordinator to pick up their floral arrangements after the event, excluding any 20|20 Catering owned vases.

Planning a Plated Meal
Entrée Selection
Two entrée selections are available to meet the dietary needs of the group A third entrée selection will be charge a d Plate Fee of $2 per person, and son on (multiplied by the total guest count, on the largest quantity ordered.)

Menu Tasting
To schedule a courtesy tasting we require a last 20 days’ notice. Three entrees (one plate each) can be sampled. Four or more entrees will incur an additional charge per entrée (indicated on the final invoice for the event.) If the 20|20 Catering is not utilized for service, charges will incur for the amount of the tasting and any associated service and labor fees.

Catering Reservation
After all arrangements have been made a reservation for the catered event will be emailed. Please review the reservation carefully to make sure all details are correct, especially location, time, and menu. The reservation will not be confirmed until receipt of the Payment Authorizations & Event Justification Form; however, planning will proceed unless otherwise notified. Any reservation not confirmed by noon on the fourth business day prior to the event will incur a Cancellation Fee based on the entirety of the reservation.

  • 4 business days prior to the event= 10% service fee (not to exceed $200)
  • 3 business days prior to the event= 20% service fee (not to exceed $300)
  • 2 business day prior to the event= 30% service fee (not to exceed $400)
  • 1 business day prior to the event= 50% service fee (not to exceed $500)
  • Day of event= ????

Finalizing the Reservation
All changes to the reservation, final attendance, and payment (or acknowledgment of payment via the Payment Authorization & Event Justification Form) are due by noon on the fourth business day prior to the event:

  • Tuesday events: due previous Wednesday by noon
  • Wednesday events: due previous Thursday by noon
  • Thursday events: due previous Friday by noon
  • Friday events: due previous Monday by noon
  • Saturday, Sunday & Monday events: due previous Tuesday by noon

If changes to the reservation and attendance are not received by this deadline, the reservation will remain as it stands and billed accordingly.

We do not over prepare to accommodate walk-ins or non-registrants. If more guests than were guaranteed attend the event, we will do our best to provide accommodations, however additional charges will incur.

Service Time
We strive to have events set 15 to 30 minutes prior to the start time to allow for early arrivals and attempt to have the service cleared 1 hour after the event time concludes.

???? Food Safety ???

Food Handling
For the safety of you and your guest, 20|20 Catering, in accordance with the Health Department and industry standards, does not allow the release of time temperature controlled leftover food to clients or guests. Time temperature conditions required food be disposed of appropriately by our staff. Also, proper safety measures cannot be ensured after food leaves the event thus creating health concern. the catering staff has been instructed to decline any requests for leftover food or to-go containers. if time temperature controlled food has been removed from the event a possible food Safety Violation Fee of $100 will be assessed on the final invoice. If any food items are removed without our knowledge or consent the client will assume full responsibility of any liability.

Payment

Payment Authorization & Event Justification
Included with the emailed reservation is the Payment Authorization & Event Justification Form that is to be completed in its entirety (with digital signatures) and emailed back to the catering coordinator by noon on the fourth business day prior to the event. The Payment Authorization & Event Justification Form is acknowledgement of payment and policies as well as justification for serving food/beverages when a UWM department funding string is used for payment.
Payment
We accept approved UWM direct chard (funding strings), UWM Foundation checks, credit cards (Visa, MasterCard, Discover, or American Express), checks, or cash. If paying with UWM direct charge and state meal maximums are exceeded, another form of payment is required. Credit card payments will be assessed a 2.5% surcharge. If payment is made via a personal cash, check, or credit card, sales tax will be assessed.
Sales Tax
All reservations are subject to a 6.1% sales tax unless payment is made through an approved University account. If your organization is tax exempt, submit a copy to your Wisconsin State Tax Exempt Certification when submitting the payment Authorization & Event Justification Form.

Alcoholic Beverage Services

In accordance with the Alcoholic Beverages, Guidelines for Service (see the menu for details) and State Regulations, UWM Restaurant Operations is responsible for all sales of alcoholic beverages in approved designated campus areas at UWM.

Bar Service
We feature local liquor, beer, and wines. Non-alcoholic beverages are always provided. High quality disposable ups are utilized for all bars. Glass barware is available on a limited basis, discuss with your coordinator. It is the client’s responsibility to provide appropriate table space for the bars in conjunction with the facilities manager or REPS.

  • Cash Bar
    The guests at an event pay cash for their own drinks. The client is responsible for bartender fees incurred for hosting the cash bar and any balance due on the bar minimum.
  • Tally Bar
    The client is responsible for the cost of all drinks, which are tallied by the bartenders as served. The client is also responsible for bartender fees incurred for hosting the tally bar and any balance due on the bar minimum.

Bar Minimums
Bar services in the Student Union are subject to a minimum sales fee of $150 for both full and limited service and $300 for both full and limited service when held outside of the Student Union. If cash sales or tally sales do not reach the minimum, the client will be required to pay any balance due on the bar minimum.

Bartender Labor
All bar service requires two bartenders with a minimum of 3 hours of service at $25/per bartender per hour. Labor includes 1 hour for set up, 1 hour of service, and 1 hour for tear down. Service time beyond 1 hours will be in addition to the 3 hour minimum.