{"id":121,"date":"2024-12-11T11:37:58","date_gmt":"2024-12-11T17:37:58","guid":{"rendered":"https:\/\/uwm.edu\/deanofstudents\/student-complaints-appeals\/"},"modified":"2026-03-26T11:48:06","modified_gmt":"2026-03-26T16:48:06","slug":"complaint-appeal-processes","status":"publish","type":"page","link":"https:\/\/uwm.edu\/deanofstudents\/consultation-complaints\/complaint-appeal-processes\/","title":{"rendered":"Complaint &amp; Appeal Processes"},"content":{"rendered":"\n<section class=\"uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\"><header class=\"page-header\"><h1 class=\"entry-title heading-separator\">Complaint &amp; Appeal Processes<\/h1><\/header>\n\n\n<p>In general, we encourage students to share their concerns directly with the individual or unit of concern. In many cases, a remedy can be achieved by taking this step. However, if a satisfactory outcome is not achieved, the complaint can be brought to the&nbsp;<strong>supervisor<\/strong>&nbsp;or&nbsp;<strong><a href=\"https:\/\/uwm.edu\/academicaffairs\/facultystaff\/campus-contacts\/\">department chair<\/a><\/strong>. At this step, we recommend that concern is put in writing to ensure understanding.<\/p>\n\n\n\n<p>UWM has several formal processes to address concerns, grievances, appeals, and complaints. Here are the processes that students most commonly use. If you do not see a process, please contact the unit directly to inquire more about their process. You can also contact the Dean of Students Office for consultation and assistance.<\/p>\n<\/div>\n\n\n\n<div class=\"uwm-l-col uwm-l-col--4 uwm-l-offset--1\"><div class=\"uwm-block-otp-nav \"><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-academic-complaints-and-appeals\">Academic Complaints and Appeals<\/h2>\n\n\n\n<p><a href=\"https:\/\/uwm.edu\/academicaffairs\/facultystaff\/campus-contacts\/\"><strong>Academic departments<\/strong><\/a>\u00a0hear complaints and appeals related to grades, instructors, courses, or academic programs. Students can also submit complaints to the\u00a0<strong><a href=\"https:\/\/uwm.edu\/academicaffairs\/facultystaff\/campus-contacts\/\">Academic Dean<\/a>\u00a0<\/strong>for the school\/college that oversees the course\/program if their concern is unresolved by the academic department or appeal committee. Procedures for these matters are set by the school or college and follow this UWM\u00a0<strong><a href=\"https:\/\/uwm.edu\/policy\/library\/grade-appeals-by-students\/\">grade appeal policy<\/a><a href=\"https:\/\/apps.uwm.edu\/secu-policies\/storage\/other\/SAAP%201-10.%20Grade%20Appeals%20by%20Students.pdf\">.<\/a><\/strong><\/p>\n\n\n\n<p>Students can also make requests to their academic departments to&nbsp;<strong>add or drop courses after the deadlines<\/strong>&nbsp;or to&nbsp;<strong>withdraw from all courses<\/strong>. Students are encouraged to work with their&nbsp;academic advisor&nbsp;regarding these matters.&nbsp; (If circumstances are medical, follow the&nbsp;<strong><a href=\"https:\/\/uwm.edu\/deanofstudents\/student-resources\/medical-withdrawals\/\">Medical Withdrawal\/Drop<\/a><\/strong>&nbsp;process instead).<\/p>\n\n\n\n<p>Students may also contact the appropriate director, assistant dean, or associate dean within their school or college for additional support:<\/p>\n\n\n\n<div class=\"uwm-l-row\">\n<div class=\"uwm-l-col\">\n<ul class=\"wp-block-list\">\n<li><strong>College of Arts &amp; Architecture<\/strong>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/arts\/directory\/molina-louis\/\">Louis Molina<\/a>, Assistant Dean, <a href=\"https:\/\/uwm.edu\/arts\/\">Peck School of the Arts<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/sarup\/faculty-staff\/taylor-tammy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tammy Taylor<\/a>, Assistant Dean, <a href=\"https:\/\/uwm.edu\/sarup\/\" target=\"_blank\" rel=\"noreferrer noopener\">School of Architecture and Urban Planning<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/arts\/directory\/wetzel-steve\/\">Steve Wetzel<\/a>, Associate Dean<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/community-engagement-professions\/\"><strong>College of Community Engagement &amp; Professions<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/informationstudies\/directory\/zahrt-chad\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chad Zahrt<\/a>, Assistant Dean, <a href=\"https:\/\/uwm.edu\/informationstudies\/\" target=\"_blank\" rel=\"noreferrer noopener\">School of Information Studies<\/a><\/li>\n\n\n\n<li>Hope Longwell-Grice, Associate Dean, <a href=\"https:\/\/uwm.edu\/education\/\" target=\"_blank\" rel=\"noreferrer noopener\">School of Education<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/socialwelfare\/directory\/berger-lisa\/\">Lisa Berger<\/a>, Associate Dean, <a href=\"https:\/\/uwm.edu\/socialwelfare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Helen Bader School of Social Welfare<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/engineering\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>College of Engineering &amp; Applied Science<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/engineering\/people\/johnson-todd\/\" target=\"_blank\" rel=\"noreferrer noopener\">Todd Johnson<\/a>, Assistant Dean of Student Services, College of Engineering &amp; Applied Science<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/healthsciences\/\"><strong>College of Health Professions &amp; Sciences<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/health-professions-sciences\/directory\/jens-robin\/\">Robin Jens<\/a>, Assistant Dean of Student Services, College of Health Professions &amp; Sciences<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"uwm-l-col\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/letters-science\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>College of Letters &amp; Science<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/letters-science\/people\/mickens-deona\/\" target=\"_blank\" rel=\"noreferrer noopener\">Deona Mickens<\/a>, Advisor, College of Letters &amp; Science<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/graduateschool\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Graduate School<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/graduateschool\/students\/academic-policies-and-procedures\/appeals-and-exceptions\/graduate-school-academic-appeals-procedure\/\" target=\"_blank\" rel=\"noreferrer noopener\">Graduate School Appeals Office<\/a>, 414-229-7188<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/publichealth\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Joseph J. Zilber College of Public Health<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/publichealth\/directory\/harley-amy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Amy Harley<\/a>, Associate Dean of Academic and Student Affairs, Joseph J. Zilber, College of Public Health<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/business\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Lubar College of Business<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/business\/people\/wrench-andrea\/\" target=\"_blank\" rel=\"noreferrer noopener\">Andrea Wrench<\/a>, Assistant Dean, College of Business<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/pathway-advising\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pathways Advising<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/pathway-advising\/directory\/dorosz-john\/\" target=\"_blank\" rel=\"noreferrer noopener\">John Dorosz<\/a>, Interim Director<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/sce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>School of Continuing Education<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"mailto:sceinfo@uwm.edu\">Customer Service<\/a>, 414-227-3200<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><a href=\"https:\/\/uwm.edu\/freshwater\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>School of Freshwater Sciences<\/strong><\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uwm.edu\/freshwater\/people\/klaper-rebecca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rebecca Klaper<\/a>,&nbsp;Dean<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-tuition-and-fee-appeals\">Tuition and Fee Appeals<\/h2>\n\n\n\n<p>The&nbsp;<strong><a href=\"https:\/\/uwm.edu\/deanofstudents\/consultation-complaints\/tuition-and-fee-appeals\/\">Tuition and Fee Appeal<\/a><\/strong>&nbsp;process is for students who believe their tuition charges are incorrect due to university error.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-accommodation-accessibility-complaints\">Accommodation\/Accessibility Complaints<\/h2>\n\n\n\n<p>Students are encouraged to talk to instructors\/staff about accommodation concerns related to a disability. Students who have been unable to satisfactorily resolve a matter on their own may submit an&nbsp;<strong><a href=\"https:\/\/uwm.edu\/arc\/accommodation-related-complaint-or-concern\/\">Accommodation Complaint\/Concern<\/a>&nbsp;<\/strong>to the&nbsp;<strong><a href=\"https:\/\/uwm.edu\/arc\/\">Accessibility Resource Center<\/a><\/strong>&nbsp;(ARC).<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-hate-or-bias-concerns\">Hate or Bias Concerns<\/h2>\n\n\n\n<p>For concerns related to hate, bias, or discrimination, contact the&nbsp;<strong><a href=\"https:\/\/uwm.edu\/equity-diversity-services\/\">Office of Equity and Diversity Services<\/a><\/strong>&nbsp;at 414-229-5923 or fill out a&nbsp;<strong><a href=\"https:\/\/cm.maxient.com\/reportingform.php?UnivofWisconsinMilwaukee&amp;layout_id=30\">Hate\/Bias Report<\/a><\/strong>.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-concerns-issues-with-another-student\">Concerns\/Issues with Another Student<\/h2>\n\n\n\n<p>Report violence, harassment, threats, theft, drug or alcohol usage and other heath and safety concerns to student <a href=\"https:\/\/cm.maxient.com\/reportingform.php?UnivofWisconsinMilwaukee\"><strong>Non-Academic Misconduct Reporting Form<\/strong><\/a>. All reports are received by the Dean of Students Office.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-residence-hall-concerns-and-appeals\">Residence Hall Concerns and Appeals<\/h2>\n\n\n\n<p>Students contact&nbsp;<strong><a href=\"https:\/\/uwm.edu\/housing\">University Housing&nbsp;<\/a><\/strong>at 414-229-4065 to to address matters in the Residence Halls or to inquire about housing contracts, learn about the process and associated fees for termination of a housing contract, and\/or appeal contract termination fees if appropriate. For appeal forms, click on the \u201cAppeals and Refunds\u201d tab on the&nbsp;<a href=\"https:\/\/uwm.edu\/housing\/policies\/forms-publications\/\"><strong>University Housing Appeal page<\/strong><\/a>.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-parking-citations\">Parking Citations<\/h2>\n\n\n\n<p>Students should follow the <a href=\"https:\/\/uwm.edu\/transportation\/parking\/citations\/citation-appeal-process\/\">Citation Appeal Process<\/a> to&nbsp;appeal<strong>&nbsp;<\/strong>parking citations or contact&nbsp;<strong><a href=\"https:\/\/uwm.edu\/transportation\/\">Transportation Services<\/a>&nbsp;<\/strong>at 414-229-4000.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-student-employment-grievance\">Student Employment Grievance<\/h2>\n\n\n\n<p>Students who have a complaint about their on campus employer should review the Employment Grievance Process in the&nbsp;<a href=\"https:\/\/uwm.edu\/hr\/policies\/student-employment-manual\/\"><strong>Student Employment Handbook<\/strong><\/a>. In most situations, the first step is to discuss the problem with your supervisor. If you\u2019re not satisfied, talk to their supervisor. If you are still dissatisfied with the outcome, file an appeal in the Dean of Students Office.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-gray uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-discuss-options-with-dean-of-students-staff\">Discuss options with Dean of Students Staff<\/h2>\n\n\n\n<p>Students can contact the Dean of Students Office for consultation and guidance on navigating a complaint or concern. The Dean of Students Office provides assistance to students by listening to students\u2019 concerns, discussing options, going over policies, and connecting students to appropriate resources. The Dean of Students Office promotes students\u2019 agency and empowerment and works to ensure that students receive fair consideration.<\/p>\n\n\n\n<p>Students can submit a request for assistance on navigating a concern, issue, complaint, or grievance by submitting completing a<strong>&nbsp;<a href=\"https:\/\/cm.maxient.com\/reportingform.php?UnivofWisconsinMilwaukee&amp;layout_id=12\">Consultation &amp; Complaint Intake Form<\/a><\/strong>.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"uwm-bg-white uwm-u-py-80\"><div class=\"uwm-l-container--base uwm-l-container--overflow-hidden\">\n<h2 class=\"wp-block-heading heading-separator\" id=\"h-uw-system-integrity-hotline\">UW System Integrity Hotline<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.wisconsin.edu\/compliance\/landing-page\/ethics\/reporting\/\"><strong>The UW System Integrity Hotline<\/strong><\/a>&nbsp;is an anonymous way to submit a report. If you have a concern about misconduct, abuse, fraud, illegal activity, violations of university policy, or if you fear retaliation for speaking out, the University of Wisconsin System provides a simple and anonymous way to file a report.&nbsp; Simply go&nbsp;<strong><a href=\"https:\/\/www.wisconsin.edu\/compliance\/landing-page\/ethics\/reporting\/\">online<\/a><\/strong>&nbsp;or dial 855-827-4950.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":40,"featured_media":0,"parent":97,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":{"footnotes":"","uwm_wg_additional_authors":[]},"class_list":["post-121","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dean of Students Office<\/title>\n<meta name=\"description\" content=\"Information and links for students on UWMs formal processes to address concerns, grievances, appeals, and complaints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/deanofstudents\/consultation-complaints\/complaint-appeal-processes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint &amp; 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